Seeed Studio Reviews 289

I ordered a PCB. It was shipped after a week. Eight weeks later, still haven't received anything. Do I get a message that there are extra costs because I am in the EU. Okay, I want to pay that. No further response to my email.
An addition to the above: Product not received. After an e-mail to the general e-mail address I received a voucher. Product ordered again and now it looks like it will be delivered.

Issue with a product 12 months after purchasing. The after care was absolutely brilliant! Prompt and really helpful! Highly recommend!!!!!

Great service. Prompt response time. Hands down best service compared to other helium hotspot manufactures. Thank you.

Great customer support, they helped with the helium miner not syncing in a very timely manner and offered a solution within a matter of hours

Great, speedy service. Directions to resolve my issue were easily to follow and customer support followed up with me to make sure everything went smoothly. Highly recommend

Opened my first ticket with Sensecap and the reply was very quick and gave me all the information I needed to fix the issue. Great job - thank you!

Good job. First response must quicker that's all. Thank You for your service.

These guys are amazing and so quick and helpful even with the tech knowledge I have they managed to get me through a couple of major issues.
A big shout out for Mario as he was my contact and even when I was struggling was patient and allowed me the time to understand what they were asking me to do.
Great team
Thanks so much
Nick

Great support. Keep up the great work. Thank you!

We finally found the problem which was not easy. Thanks for your help!!

Great support got me up and running. Keep up the great work and your web UI is bar none better than the rest!

Best suport
Very very good
Thanks for everyting

good job, thank you

Had an issue that needed a ticket submitted through Discord and had no idea what to expect but someone reached out almost immediately and walked me through what to do. It was a very clear, concise process. Thanks Mario, as I assume that is definitely your real name.

The support team was helpful and I was able to troubleshoot my issue with their guidance. They understood the issue I had easily.

After learning of an issue with my SenseCAP M1 Hotspot, I sent in a ticket on Discord and received quick, excellent service from the team. Thank you for resolving my issue! You guys are the best! Stephen

Well, didn't expect much when miner went down due to past experience. Tech support was great on helping me out and the instructions were really clear for someone who had no idea what they were doing.
Would have been 5* if not for the bad prior experience, as they never did refund me my location assert that was supposed to be covered by the sensecap as it was the 1st location assertation on that device ever. (Fresh out of the box miner bought straight from Seeed- 1st assert is covered- Told I should've stopped before I paid- only noticed I paid that coverage a day AFTER it went threw and had contacted them right away with proof that I paid that coverage instead.) So that was a dbl location assert fee I ended up paying. Paid the amount in the buy of the miner and then sensecap didn't cover what it said it does even in their faqs, and paid a 2nd $10.55usd assert fee. (first set up ever of location for miner)

There was no indication on the web order form that my device would be rejected in U.S. customs. I never got the device and never got a refund.

I should have read the reviews of this company first. There were harsh warnings about their business practices. Ouch.

Save yourself the heartache.

I strongly suspect their positive reviews were self generated.