Security Warehouse Reviews 167

First time using security warehouse but won’t be the last. Decent communication and great delivery

Perfect, couldn't get the kit anywhere else and so fast.

Used Security Warehouse in the past without issue. However most recent order was held due to items becoming out of stock, this was regardless of the items showing in stock on the website.
After 3 months I had to cancel the order and chase a bit to finally receive my refund.

Excellent communication and prompt delivery

Many thanks for prompt delivery and supplying exactly as ordered.

A shockingly bad experience returning two faulty smoke detectors.

It took Security Warehouse more than three months to claim that a returns parcel hadn't arrived, by which time it was too late to claim compo from Royal Mail who had subsequently lost it on the way back to me

From the tracking I could see that Royal Mail tried to deliver to Security Warehouse on two successive days in October but reported as there being no answer on the 20th, and the address being inaccessible on 21st.

Royal Mail 'carded' Security Warehouse to arrange re-delivery or collection, but they apparently couldn't be bothered so arranged neither, consequently the parcel was returned to the Royal Mail National Returns Centre but sadly it was never returned to me.

Despite repeated hasteners from me waiting for my refund, Security Warehouse didn't bother to tell me of the loss of the parcel until early January, but having exceeded the 80 day claim limit it is now not possible to seek any redress with Royal Mail.

I'm giving Security Warehouse a few more days and then if I still haven't received my refund I'll raise a claim in the County Court using Money Claim On Line. I wonder whether Security Warehouse will be open to receive the Court Papers...?

Edited to add:
I have carefully checked the Order Confirmation email relating to order number 96675 and there are no Ts and Cs either included or attached, so unfortunately the Security Warehouse defence fails at the first hurdle.

As for their claim that I hadn't indicated whether I was seeking refund or replacement, I told them in a message on 22/01/2026 at 6:59 pm that I was seeking either a refund or a credit note. The choice was theirs, but they probably didn't receive that either....

If you're thinking of buying from Security Warehouse, then hopefully you'll read this and look elsewhere...

Still waiting for goods after paying for 2-3 day postage

I returned an item to this company who advised me they had received the item back and were processing a refund. This was 5 months ago. I have chased them over and over again, they just keep telling me a refund is being issued. Avoid this company.

Placed an order over a month ago and still not received it, been trying to get in contact with the company but still no response.

Ordered some door contact switches from Security Warehouse, only to get a notification from DPD Local that they tried to deliver but no one there, even though we was here the entire time, they apparently attempted delivery the following day and sent another email to say no one there, even though we was there again?
Apparently they also left a calling card......... no calling card was left anywhere where we are based?
Spoke to Security Warehouse and they said that the delivery had been returned to themselves, so I asked for our money back as we need to purchase it urgently from someone else, they then offered me a refund in the form of a credit for the full amount, which I declined and asked for the money to be credited to the original purchase method, which they did two days later but deducted £8.34 for the cost of delivery, even though they never made the delivery??
I will be attempting to recover these costs through Paypal who was our method of payment.
After reading several other reviews of this company I will be giving them a VERY WIDE berth from now on, and I suggest other people think carefully before spending their money

Please avoid this company. They advertise goods online that they do not hold stock for. They take your payment and then five days later inform you by email that your order is on back order and they have no expected delivery date. When you then cancel the order and request a refund you will receive no response. This will then involve a Section 75 credit card claim to get your money back. Do yourself a favour and buy elsewhere.

Update 04/12/25.... Despite sending this company numerous emails since this review asking for a refund, it still has not been processed.

Good price, and fast delivery

Stay well clear. Ordered on the 8th Oct, goods still not here on the 29th.

Blaming suppliers for delay. Seems a common theme looking at reviews.

Extremely poor service

On October 8th I ordered a Veritas keypad number membrane.As yet I have heard nothing from you so I sent an E-mail to you today Oct.20th and have had no reply. I either require a refund and I will go elsewhere or a response to my E- mail of today. I have never had such bad service from anyone i have dealt with and will not be using your (lack of) service again. If i had been able to I would have given you NO stars but I had to tick 1 or i could not write a review

Used this company in the past with no issues, sadly they no longer seem to be able to answer the phone or reply to messages.
My items were ordered a month ago and they are still saying they are awaiting a date from the supplier although the manufacturer assures me there is no delay in fulfilling order their end.
Beware!

Not a great experience. I ordered parts, was notified that all were in stock before I paid, but received no update for a few days. I then contacted them to be informed that they are out of stock. No proactive updates from them.

Save yourself the hassle, look elsewhere.

I managed to make an enquiry by telephone, as I wasn't sure what I needed to order, regarding replacing a vandalised entry phone keypad. The person I spoke to couldn't have been more helpful, and the price was very competitive. Despatch did take a couple of days, as the parts weren't in stock, but nevertheless I was delighted with the polite and professional service I received.

Great service. Ordered the part that I needed and was here the next day. Well packed and in good order. Thank you