Secretveneers Reviews 

572
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

This is my personal experience. Excited to try these the company will happy take your money after care is a joke they made my first set and they didn't even reach the gum line my real teeth still... See more

Rated 1 out of 5 stars

This company is an absolute joke!! My partner order veneers they sent the impression kit out, she got teeth back they did not fit…. As the say they will send another impression kit out but they don’t... See more

Rated 1 out of 5 stars

HORRIBLE! Only order here if you want FAKE looking clown teeth. Customer service is really bad too, you don't get any refund even though they send you very bad fitting and fake looking teeth. DO NOT o... See more

Rated 1 out of 5 stars

They didnt fit around gum line looks stupid. No contact details they have comments of on instagram, cant dm them back on instagram, the veneers arrived in a box with nothing else so impossible t... See more

Company replied

Company details

  1. Wellness Center
  2. Pharmacy

Information provided by various external sources

NO dentist online cosmetic clip on veneers. Save 70% by going lab direct. Order an impression kit and take your own impressions at home! No trauma no pain!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

572 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(572)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Life changing.

I’m genuinely shocked at all the bad reviews on here. I’ve ordered from this company twice now and when I say I couldn’t be happier, it’s an understatement. The customer service is excellent. They are caring and understanding when it came to my own personal circumstances. It has boosted my confidence over the moon and changed my life for the better. It allowed me to smile again with confidence and not be self conscious about my teeth.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

After reading the reviews on trust…

After reading the reviews on trust pilot I thought I'd write my own experience with secret veneers. I find these ratings fake and unfair compared to other companies I've spoke too.
Secret veneers care about their customers and follow your whole journey, not just until your at the checkout. They work hard to provide the perfect smile and if it isn't upto scratch they go out of their way to resolve it. They even send free veneers to those who have suffered DV. Don't be put off by these terrible ratings as I'm pretty confident half of them have never even clicked on the site nevermind the checkout. From the helpful influences to the lab technicians, they work with you to give you the confidence you deserve, they don't judge they just help, I've used another company very similar to these and it's terrible to see how copying can destroy a reputation, secret veneers are the ones you need to go to. If you want what you pay for make sure you don't make the mistake of finding an alternative.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!!

I can’t recommend secret veneers enough, a lot of my friends have gone with them so I thought I’d try and I’m so happy with my veneers, I got shade A1 and they look absolutely fantastic and fit amazingly, I’ve worn them all day everyday since I’ve got them and I love them so much, I’m getting so many compliments on my teeth now which has never happened to me before so I am ever so thankful, I can actually smile now without hiding my teeth

13 June 2024
Unprompted review
Rated 1 out of 5 stars

Really unhappy with my experience

They didnt fit around gum line looks stupid.

No contact details they have comments of on instagram, cant dm them back on instagram, the veneers arrived in a box with nothing else so impossible to contact them found an email 3 weeks no reply haha.

Genuinely scammers if doesn’t fit or you dont like it unlucky. Would not waste my money

27 June 2024
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi John if you go to our website - contact it has our email address and contact details! Also when we send the veneers to you they come with a scannable QR code - which says scan for help! This takes you straight to your lab technician. If you still need help with your purchase please email jpdlabhelp@gmail.com however I am unsure if this is a genuine review as all our contact details are on the website and the box you get your veneers in.

Rated 1 out of 5 stars

Be careful with this company!!!!!!!!!

Be careful with this company!!!!!!!!!! The worst veneer company that I have ever seen. Absolutely no worth to buy; it takes only two days to have veneers until they are broken. I paid for Express production, and I realized that they ripped me off because I was waiting for more than two months. Also, there is no customer service at all, and I'm surprised at how many fake 5-star reviews there are. I'm guessing all these people get money for their lies by writing that everything is perfect. Please avoid this company if you don't want to waste your money!!!

8 June 2024
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi there, our express service starts from the moment we get your dental impressions- we can’t make them until we have your impressions in our hand. Once we do have them all veneers are sent within timescales. We do inform you that they are super thin and delicate - if you order this range you have to remove with 2 fingers as they may tear. I am on customer service on Instagram Facebook and TikTok from the moment my eyes open in the morning until I sleep. Always here if you need us - Amy

Rated 5 out of 5 stars

Thank you so much…

Can’t thank this company enough! I’ve had a bit of a journey with my teeth, I previously ordered clip on veneers from two different companies and they were absolutely awful, I’ll fitting and massive! I then had Invisalign and composite bonding which I absolutely hated and couldn’t afford to get veneers! That’s when I saw this company on tik tok and sent a few messages back and fourth about my previous experience and was reassured they would be able to make my perfect smile! The impressions were so easy to do and my veneers arrived the week after! So quick! Amazing service from start to finish! I ordered the super thin in shade A1 and they are honestly just Amazing! So natural and really comfy to wear! Thank you so much for helping me achieve my dream smile…finally!!! Can’t stop smiling 😀

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Secret veneers are the best!

Secret veneers are the number one company for clip in veneers. Their customer service is second to non. I have been with this company for 6 years! I would never use another company.

The process is easy and if there’s any issues, James in the lab is absolutely amazing, I can’t thank him enough for him service.

9 March 2024
Unprompted review
Rated 1 out of 5 stars

SCAM DO NOT BUY

I ordered and decided I didn't want the product anymore, I'm entitled to a refund as I haven't received the veneers only the molds. After sending multiple emails I have been completely ignored 3 weeks later, phone mumber provided is invalid. absolute scam company trying to keep all my money. Luckily I didn't pay direct and paid with PayPal so they are giving me a refund and forcibly taking it from this awful company. What ever you do DO NOT pay on card. You'll never see you 100s of £s again. If you want clip ins go with insta smile, they actually have a customer support team and issue refunds and help amazing.

9 February 2024
Unprompted review
Rated 4 out of 5 stars

I ordered a set for my 73 year old…

I ordered a set for my 73 year old mother after she fell down the stairs and knocked her front teeth out, getting the right size moulds were a bit faffy. When they arrived they looked very weird, tiny and flimsy but when she put them in...WOW... they look so natural, she has had many compliments!

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Been using this company for over 5…

Been using this company for over 5 years and cannot fault them one bit, easily the best company for clip on veneers excellent customer service and great quality veneers!!

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered the veneers and was sent mouth pieces that were too big. Emailed to ask for smaller ones and was told to go buy some, let them know I wouldn’t know where to buy them. Finally received the smaller molds, completed the process and sent them back and still no veneers. I have emailed at least 10 times for my products and then finally a refund and still nothing. It has now been a year and they are stealing peoples money!!! Almost $800 gone because of their unethical practices and lack of concern about making it right . Replied to their response the next morning and still no response from them. This has been a year long process and I hope people read this and understand that this company does not honor themselves and has no ethics!!

21 December 2022
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi Linda - please email me at hello@secretveneers.com and I can let you know if we received your impressions in the mail. It maybe that they didn’t arrive hence why nothing has been made. Either way drop me an email and I will assist you today.

Rated 1 out of 5 stars

Absolute scammers!!!!!

Absolute scammers!!!!!! I’m shocked by what I have received! Do not waste your money!!!!!

10 December 2023
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi Charlee - we make custom made clip in veneers from dental grade plastic - to be worn over your teeth to cover all your imperfections like a mouth guard but thinner. We do not sell porcelain veneers or anything other than what we advertise. We have been operating since 2015 and are registered on companies house - having made over 250,000 smiles worldwide we can confirm we are not a scam.

Rated 5 out of 5 stars

Trust the process.

I want to take the time to write my honest review of my experience with this company. I will admit I was sceptical about ordering however reviews, I feel don't always tell the full story. So I decided to go on my gut and placed an order. I received my impression kit and I managed to do, what I thought was a successful impression. It was soon clear that when the lab received my impressions they were not the best. They sent me a new kit along with a letter saying i needed to do them again. So again I sent in my impressions. This time what came back to me was simply life changing. From the moment I put them in I couldn't stop smiling. The difference is just incredible and I was overcome with all manner of emotions.
My honest opinion is please don't listen to the noise. I totally understand that some people may have had a different experience to me. They may have had a not so great outcome. I went into this process knowing full well that the product I was buying is indeed made from plastic. They never try to hide that fact and the reason it's much cheaper than traditional dental methods. Also I feel this company make so many other people smile all round the world each and everyday but these people don't make the effort to write a positive review. Unfortunately in this day and age all we only ever see is the negative side of anything because that all people do, complain.

So again my honest opinion for you all is trust the process and trust Secret Veneers because that's what I did and now I can smile. Since my wife passed away 3 years ago I couldn't do that. Now this Christmas I do have something to smile about.
Thank you so much.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

My son gave me these as a gift I…

My son gave me these as a gift I followed the video instruction sent photos responds was very poor had to wait.Anyways only had two attempts and neither was good enough that’s what they said. No further response regarding what I should do next as ran out of guards and putty and the filler as they only gave me enough to do two attempts. Putty was not the same colour as the video mine stayed dark blue not light blue. Still waiting for a response to see if they are sending me some more putty etc very much doubt it. Very expensive for the service you don’t get and not able to buy an other set so would I recommend defiantly not, do they look good in other reviews yes if you can get them right. So if you know what your doing and get a quick response from the WhatsApp service good luck

4 December 2023
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi, we don’t have a what’s app service? Please make sure your emailing the correct company - we give unlimited free attempts to get the impressions correct! Please email hello@secretveneers.com

Rated 1 out of 5 stars

Plastic and fake looking

After following this company for years, I decided to finally purchase a set of veneers. Unfortunately they look completely plastic and not realistic at all as they claim to look. There is no natural looking texture. Customer service don't care and don't seem to know what colour they have gave me. £650 I will never get back.

1 November 2023
Unprompted review
Secretveneers logo

Reply from Secretveneers

Hi we do not hide the fact we sell dental grade plastic clip in veneers. We also ask you to let us know within 2 weeks of receiving them - to let us know of any issues so we can help

Rated 5 out of 5 stars

5 year review, life changing confidence.

I first purchased my veneers in 2018, I'm now on my second pair. These teeth are literally life changing for me. They have given me so much confidence as I have visible missing teeth. I always get compliments. I've tried other companies out there and I can assure you that these are the best looking by far!
Thank you secret veneers.

17 November 2023
Unprompted review
Rated 1 out of 5 stars

3 days in A and E from choking on these joke plastic teeth.

They say you can eat in them, so I tried an egg sandwich first, Big mistake !
These are joke shop plastic teeth, do not eat with them in as they are dangerous!
I spent 3 days in hospital after they broke eating a sandwich, and chocked badly, the plastic got lodged in my throat causing an ambulance to attend, once the plastic was dislodged from my throat I very quickly went down with an infection requiring IV antibiotics in hospital.
The hospital were shocked to see these were an actual thing!
Since leaving I have contacted the General Dental Council, who informed me that JPD Dental Labs, who make these plastic dangerous teeth are not actual dentists and they are trying to get them shut down.
I am currently seeking legal advice to sue secret veneers and Jpd dental labs.
Please do not order from this non dentist company and take your money elsewhere as they are not fit for purpose!

8 September 2023
Unprompted review
Secretveneers logo

Reply from Secretveneers


It's unfortunate that these type of lies end up on here, especially alleged by the spouse of a rival company all because we had one of their disgruntled clients contact us regarding a product they made.
The time line is suspicious as this was just around the time we had dealings with thus so-called company.
It's sad when they need to stoop this low.
We can also assure you that the GDC are not investigating anything to do with our company. A. because this is fictional hate speech and B. because we don't operate under their code of practice.
Kind regards
JPD and Secret veneers

Rated 1 out of 5 stars

SCAM ...Utter Con

SCAM ...Utter Con. I recieved..what appeared to be comic Clown teeth, which didn't fit and were nothing like those advertised. I was sent new moulds which I returned. The second pair were even worse. I could of purchased an exact same at fancy dress shop for £2 quid. Emails for refund totally ignored. However, buy Law you are entitled to a refund despite any small print stating otherwise. And I shall be taking that route if I don't receive a refund.

12 December 2022
Unprompted review
Secretveneers logo

Reply from Secretveneers

This is a fake review - written by a rival company.

Rated 5 out of 5 stars

How do I fill out the Texas USPS slip…

How do I fill out the Texas USPS slip for the shipping address to the UK secret Vanneer dental lab. What the zip code for this address Secret Veneers LTD Dental Lab below?:

Unit 3B, The courtyard Main Street, Keyworth Nottingham NG12 5AW United Kingdom

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Please read honest review

Bought upper Clip on veneers they last like a few weeks and cost £500 I ended up having to go to dentist as soon as lock down was over and got dentures for under £200 and now every thing is sorted , you can not eat or do anything with these veneers they are cheap plastic and certainly not worth the money please read and take my advice go to a dentist first and ask them what they think.

16 November 2022
Unprompted review

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