I wish I could give 0 stars. Store member lied to my face stating that "we never do black friday sales" and pushed me into purchasing my item then, rather than waiting. What do you know, It's down by a large amount in the BF sales. I went into the store, they told me to call support. The wait time to speak to someone was over 2 hours. I got a call back, they told me I was entitled to money back and would get back to me.. a month later, still no response. I have since called TWICE and emailed three times. Being TOTALLY ignored. It is now 4 months since I placed my order and no correspondence. Absolute trash company. AVOID AVOID AVOID.

Friendly staff, and made us feel welcome. They left us to look around without pestering us or hassling us. They were happy to answer any questions we asked them. As a result we bought a sofa and a snuggle chair. Paul was absolutely brilliant with us. He was very patient and had an understanding of our needs. Keep up the great work everyone.

The two delivery guys were so polite and attentive. I had cleared a route for them and they were very grateful. Ran through everything and double checked before leaving. As a bloke you don’t always get this response.

Great quality and the delivery guys have been very professional, friendly, and careful with the products and with moving heavy pieces of furniture in the house. Great customer experience all round.

Check that when buying a sofa that the staff member knows whether you actually want the insurance . Took me 3 visits back to get a refund.

Very great service. My husband said that he two gentleman that delivered our chairs were very polite and worked well together. The chairs are very comfortable and the easy riser section is very easy to use. As I have psoriasis arthritis and find it difficult to get out of the chair at times. I can’t thank you enough

The two guys who delivered, kept us updated on their arrival time, took pics to make sure any damage could be noted ( not reqd), took care, were quick and tidy, and explained the care kit etc.

Colleagues were there to help….
Not following the customer around all the time

We have just put in our order for our new sofas and are waiting delivery but the service in the Lyons farm Worthing store was great we were served by Andy and his friendly approach was very relaxing

A good service at your store, but a bad experience trying to get a slot for delivery took a week to get through and it was 38Mins to delivery warehouse. the date given for delivery was 31st January and we had removed the old sofa on the 30th Jan but you left me with no sofa for Three days . it was delivered on 3/02/25

The shop was great , the salesman was good, but when I went back to ask to to borrow a material swatch so i could match the the wallpaper and carpet with the furniture and fabric I had chosen, first they said yes but it’s up to the manager’s discretion, then another salesperson came up to me and said no you cannot have a swatch, I asked to speak to the manager, but she would not come out to see me . 4 days earlier to that , I had just placed an order for £3000 , so I spent £3000 and they would not let me borrow a £10 swatch

We were welcomed by Lewis. We were shown and tried several sofas. We chose one and Lewis was very helpful and efficient in our service. Nice store at Lions Farm Worthing.

Very good experience dealing with SCS. Adrian and Marcin were very pleasant and helpful and contacted me when they said they would to give me a more specific delivery time on the morning. There was a part missing (not their fault) but it was dealt with immediately and part was delivered and fitted a couple of days later

SCS after sales performance was excellent in that delivery was quoted for 14 weeks but in the event it was 9 weeks.
Communication was regular and relevant including the delivery day when Warren and John arrived on time and quickly unpacked and demonstrated our two sofas.
The sales process was not so good as it seemed that there were some systems problems with the newly opened branch which did not show clarity with our order causing some confusion with the price to pay.

The service in store was great but anything after this is awful. We were told to ring customer service for them to authorise a price match as our sofa was in the sale and with that saving we wanted to order a matching armchair. I spoke to a lady on 29 December 2024 and she couldn't get through to business services so emailed them and told me I would be called back within 4 working days. I AM STILL WAITING. Each time I have called customer services the wait times are in excess of 100+ minutes, if you request a call back, this never happens. I have no idea if the armchair has been ordered or when we can expect it as the sofa was ordered before Christmas. Would not recommend ScS.

Very knowledgable advice from Jason from your Worthing store

Great service all round from being welcomed in store.
We wasn't rushed, from choosing the sofa we liked to picking material.

Delivery was so straight forward, Aaron & Shawn was great guys, made it look easy. They got it through the doors with great care. Set the sofas up & took all package away with them.
Thank you.

Going in this weekend to cancel my order lovely sofa the service after you leave is terrible. We had to change sofas have notcheard anything and now they are offering free delivery after charging us sllly money. I'm sure there will be another company that will be happy to help. Getting in touch with your local branch is impossible would recommend you stay away.UPDATE 23 January still no phone call or email which just confirms my earlier comment whic is a real shame. Just to add tried calling again and the wait time was even longer so how many people where complaining?.

Was a great experience, the salesman lewis in the worthing branch was very friendly and helpful with every question I had. I highly recommended everyone to order your sofa with scs 10/10