Myself and my husband went to scs St John's Square wolverhampton to look at the furniture we saw Rookby 2 seater recliner £1,199and a Ardwell recliner priced at but decided to wait until either black Friday or boxing day new years day for the sales while we were looking the store manager came to us and asked if could help so explain we were going to wait till new year sales he told us the price will definitely not go down anymore than it is now even in the sale so what he told we decided to order so we ordered them at £1,199 plus £799 plus delivery charge £129 pluss leather care kit £49

A few weeks later we went back to scs and noticed they had both gone down by £100 although we were assured they wouldn't go down we had a word with the manager we had a good deal already so we wouldn't be any better of so left it at that now we have seen the 2 seater Rookby recliner what was ordered is now £799 and Ardwell recliner is now £599 a massive difference in price when we were assured it definitely would not go down in price we were also told if it did go down in price they would price match it but heard nothing if I had known it would go down that much in price I would have waited so not very happy
Still waiting for it for it to be delivered
Sorry missed your call could you please ring me back please I don't want to speak to the store
Can you please phone me again missed your call

Quality carpet delivery was prompt and professional

First drop. Friendly and professional delivery. Minor problem sorted immediately by phone. Lovely sofa, great service from SCS from order through delivery.

Honestly the only thing I liked is my sofas.One of the delivery men came in and the first words that came out of his mouth was "YOU NEED TO PUT THE DOG AWAY MY COLLEAGUE IS SCARED OF THEM" (we had only just got back from the vets with him).I put him away with my daughter as hes had major surgery and cant be left on his own.I did make the comment "im scared of men but your in my home(for personal and health reasons)" and yes I get that its their job.They struggled to get the first sofa in so I had to tell them how to do it then the other sofa was getting banged across my door frames..Two of the delivery men was bickering with each other one saying he does this job every day and one had to be told to be careful.They was just rude all round.I completely understand that one was scared of dogs i really do but there are nicer ways to say it.He could have said it politely not the way he did.Would I buy from scs again,yes.Would I have those same delivery men again, NO..Love my sofas though.

Marcus and Dale who delivered the furniture were very helpful. They had it in the house and set up within 30 minutes. Very happy with the service

The delivery men, Carl and Marc were polite and considerate installing the suite in our home. Unfortunately the screws to fit the feet were too short. That's shoddy as the feet and wrong screws were inside the chairs, not the fault of the delivery men Quality control should get a bad mark. Hopefully someone will come and fit the feet very quickly. RAV in the Wolverhampton store was excellent and a nice store.

My experiences from start to finish was very good.
Arrived at the store warm welcome, store assistant Ravi, asked if we needed help. Informed what I have seen on website and he escorted me to the sofa, left use allow and was very helpful with any questions

The men that delivered my suite were extremely professional and set it all up quickly. Hassle free very well done, professional and polite

Steve and Simon were great easily approachable, friendly, polite, understanding and helpful.

On time- no messing about straight down to business, truly a job well done!

We’ll defo use ScS in the future and also recommended them to our friends and family x

Both gents deserve a pay rise or incentive at least!

Hard to find good people!!!

Kept us updated on time of expected delivery and they were spot on. They were friendly guys who placed the settees where we wanted and took all the wrapping with them . Thank you so much Marvin and Paul 😊

The two delivery men where a delight to deal with very polite and efficient, could not fault them in any way.

My only criticism is the depot should of notified me a rough time of the delivery and i did not receive anything.

Phoned on the day here on time 2 good lads satisfied with furniture used before and will use again

I had a lovely experience at the store, the lady was attentive, answered all my questions, and spent a lot of time with me.
The communication was great all through.
I was emailed the night before delivery informing me of approximate time, and message in the morning for a more accurate time.
The lads who delivered were great, they had to deliver a heavy settee upstairs, very professional and very tidy clearing all the packaging away.

Had my new settees delivered today and the delivery men was very professional in bringing the sofas in and installing them thank you. Also they rang to let me know that they would be with me in half an hr to 45 mins and I could also track where they was and tracking also told me how many deliveries before mine. Thank you Kevin and Paul for being polite and professional

We have ordered a sofa set along with a coffee table to be delivered yesterday, reason being we had guests in the house today. And the day of purchase they assured us that everything will be delivered on time.
However they delivered only the sofa set and not the coffee table. While we requested (to the manager named Ajay) several times through emails and phone calls to get the coffee table delivered today to our address which is less than 5 mins drive from ScS as we do not have a car, he did not care about our request at all after number of times we requested given multiple feasible options, he had been extremely unprofessional, made silly excuses and refused to deliver the coffee table.
We have never experienced such a rude, unprofessional, unhelpful, worse customer service ever before.
Not recommended at all.

Great service from start to finish. Received our sofa sooner than expected and really friendly and careful delivery chaps. Thank you : )

Such a smooth delivery. Plenty of communication keeping us informed of their progress and deliver time.
Both of the delivery guys were so polite, professional and took great care in bringing in the sofa and unpacking it, also very respectful of our house.
Both were an absolute credit to your company.

Please pass on our thanks and appreciation.

First of all. The delivery team was 3 hours late. I did not mind that but as I opened the door the driver was just nodding his head saying the corner is too big for your front door and it's not getting in. Corner sofa was still on the truck at this time. Spent obout 30 minutes saying we should of measured and blaming the store about selling and commission. I finally managed to get the driver to try the corner sofa and when they got to the door they both just stood there holding the sofa at a angle saying can you see its too big. I asked them to stand it up and take the feet off and the driver just said its too big and put it on the drive. He then took photos and went on the phone to his supervisor. I told the driver Steve that I want the rest of my sofas and to leave the corner in the garage. They just dumped the rest of the sofa pieces into the room and jumped into the truck. We had paid for assembly but he only put the sofa bed together and they had to take it apart to take in the house. From the time I opened the front door to the time I closed the door, they delivery experience was just so bad. My family and I was very excited about having new sofas but the delivery team just made it very stressful. They both kept on complaining about how late they were and about not completing thier deliveries and not very helpful at all. Me and my neighbours son got the corner sofa, took the feet off. Stood it up and got the sofa through the front door and through the lounge door. Then I assembled the sofas myself. Very very bad delivery. Only half job complete.

Well it took 7 months to finally get our sofa . The last 2 months we had more contact with SCS , on what had happened and why it took so long . Hopefully we may get compensation. Thank you to Kyle & Martell

I don't usually make time for reviews but in this case I feel SCS really deserve it. From the store in Wolverhampton to the time we had our lovely sofas delivered we have received text to keep us well informed. We had a reminder the day before ( exactly when they said) with an approximate time on delivery. On the day we had another text giving us a more detailed time. A call from the drivers to say they were an hour away . All exactly as they promised!! My mum is very happy with her purchase and I won't hesitate to use SCS again in the future. Thank you