poltronesofà - Wakefield Reviews 

1,498
TrustScore 4.5 out of 5

4.6

Westgate Retail & Leisure Park, Ings Road, WF2 9SD Wakefield, Yorkshire,, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... See more

Company replied

Rated 5 out of 5 stars

First and foremost, I wanted to say a massive thank you to Nahida from the Wakefield store. She is so professional and knowledgeable, but also has an amazing sense of what the customer needs. She offe... See more

Rated 5 out of 5 stars

Great Sofas, loads of choice, and great service in store at Wakefield, we visited 3 times with loads of questions and Tracy was brilliant in helping us.

Rated 5 out of 5 stars

The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tra... See more


Company details

  1. Furniture Store

About poltronesofà - Wakefield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Westgate Retail & Leisure Park, Ings Road, WF2 9SD, Wakefield, Yorkshire,, United Kingdom

  • 01924 203290

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,498)

17,870 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful piece of furniture

I gave a 5 stars because all process from buying to being delivered was smooth and easier than I expected.
They updated me on delivery time, on 5 minutes delay and I was able to tracked the delivery van.
Delivery crew work extremely hard and very professional 👏
Our sofa is very comfy and made up to a high standard.
We are very happy with our purchase 😊

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Got a leather settee due to movi g we…

Got a leather settee due to movi g we left it in the box when we opened it it's damaged the store we got it from who initially said we could contact them if any issues told us no get in contact with customer service after 2days of 45 mins on calls and emails still in li.bo seems they take your money and disappear

24 April 2025
Unprompted review
poltronesofà - Wakefield logo

Reply from poltronesofà - Wakefield

Good Morning Tina,

Thank you for taking the time to leave us your review.

I am so sorry to hear about these issues that you have experienced
since opening your order and I can appreciate just how disappointing this must be for you.

Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into this further for you.

Kind Regards
Bradley
Customer Experience | ScS

Rated 5 out of 5 stars

Love our sofa

Great sales person; very patient and informative. Took the time to show us all the things we asked for. Delivery team were great; really efficient and helpful.

Would highly recommend SCS to anyone based on our experience.

16 April 2025
Unprompted review
Rated 3 out of 5 stars

Incomplete order delivery

Delivery team were fine but gliders for furniture had not been loaded and were therefore not delivered

11 April 2025
Unprompted review
poltronesofà - Wakefield logo

Reply from poltronesofà - Wakefield

Good afternoon Mr Copley

Thank you for taking the time to leave a review, We hope you are well.

I apologise that you have not received the gliders for your furniture. I will arrange with one of my colleagues to have these sent to you directly.

Please contact us on 0191 731 3300 if you need any further assistance.

Thank you again for your time.
Kind regards
Lucy - SCS Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, shak was very friendly, polite and helpful, nothing seemed to be a problem for him, he found us different ways of mixing and matching to make sure we were 100% happy with our choice and since I have a bad back I'm not a straight forward customer. The place also smelt lovely. The whole experience was really enjoyable.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Service and Delivery

I was kept up to date on delivery time. The 2 lads that delivered were polite and courteous and very professional. They were careful when entering the property to get the furniture indoors and set up in a timely manner. I couldn't praise them more. Over the moon with my new furniture. Great service from ordering to delivery.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10 to the lady named Nahida who served us

Service when purchasing our sofas was absolutely amazing
Lady called Nahida was very patient and extremely helpful throughout the whole time.
Very friendly indeed
Even at the end she gave me a hug not even knowing who I was.
Manager at the end was also very nice and very kind to myself and my husband.
We have now received our sofas on 20/3/25 & are very happy..but they have made a mistake by adding black legs to all the sofas as we requested silver
The men who were dropping them off said they would have a work with ScS & get them amended with a few days.
Still no outcome as yet.

15 January 2025
Unprompted review
Rated 4 out of 5 stars

The delivery drivers were excellent

The delivery drivers were very friendly, helpful, courteous, efficient and on time according to the email received on the morning of delivery.
The tracking link was helpful with regards to the vehicles whereabouts and our home however the time on the link was 2.5 hours out. I would suggest removing this aspect as could mean people expecting delivery may not be in.

25 March 2025
Unprompted review

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