The salesman Andy was brilliant with me explaining everything to me ,and made me very comfortable 😀

Our assistant Sandra at the Uddingston (Birkenshaw) branch,
allowed us time to browse before approaching us to ask if we required any help.
She went through the numerous furniture options available and fabrics and any discounts. Efficient, helpful, unobtrusive and very pleasant.
Very happy with the service

The staff member who helped me was exceptional with his advice and attention the only downside was the unexpected delivery date which is almost three months which I feel is far too long to wait for the sofa I have ordered I would have a further two sofas if the time was more acceptable

Lovely furniture and friendly salesman

Staff were really helpful

The first delivery date got cancelled, I then waited weeks for the next date, the 2 men arrived and could not get it in my house, I got another date the next week and the same men turned up and couldn’t get it in my house again, then another week different men arrived and got my sofa in, I had to take 4 holidays off work to be in for the delivery. I got charged for gliders that never got delivered, I got charged for the warranty that I didn’t want, I’m still waiting for these to be refunded, I wish I had went to a different and bought my sofa

Very helpful staff

Excellent Customer service, very knowledgeable and allowed us to make our own decisions without being pushy. So glad we picked the store to purchase our sofa.

Excellent customer service from Charles who was very friendly and helpful.

Great service by Jason, gave us lots of time to decide and helped us narrow down options. Never felt rushed or pressured.

From entering the department store to meeting the assistant ROB to selecting my new sofa it was very relaxing we were offered a cold drink which was much appreciated a very nice experience.

21 week wait - 4 cancelled delivery dates… no correspondence except text to cancel. Eventually got my order late & chair had to be reported to aftercare as it’s not been finished properly. Unfortunately I had to go back as I wanted occasional chair in same fabric however after that gets delivered I would not use this company again.

Very warm and friendly welcome from all the staff, special mention for Andrew, thankyou.

Delivery men were lovely, pleasant and helpful

Excellent customer service, very knowledgable and nothing was too much trouble

Andy was so helpful and listened to what we needed.
Demonstrated and explained everything to us.

Staff were friendly and helpful. Arlene gave really good advice and arranged for delivery of our sofa. my sister and I attended the store in Birkenshaw, Uddingston, Glasgow on 22/5/26

Was very disappointed as an item was added to my order without my permission or consultation by James. Have requested a refund so waiting to see when that is received

Met as we entered by Andrew who assisted us throughout our visit, he even brought a sofa in the material we wanted from another area of the store over to the sofa we wanted to give us a better idea of how it would look

Had good experience in the store but everything went downhill upon attempted delivery. 4 delivery attempts, 1 cancelled on the day where I had to hire a glazer to remove tge window to get the last piece delivered, was told I would be refunded for that cost but as yet still have not been. In total took 2 months to recieve the final entire sofa from first attempted delivery costing me 3 days from work, not even half days as the delivery schedule was little more than vague guidance and the tracking service a joke. James at the store was good at keeping us informed and trying to organise delivery, but tgat was tge only positive part of the experience.