poltronesofà - Team Valley Reviews 

1,463
TrustScore 4.5 out of 5

4.7

Unit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB


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See what reviewers are saying

Rated 3 out of 5 stars

There have been several changes to our situation regarding this sofa and we have needed to come to store many times. Staff have been friendly and helpful but there have been varied outcomes and progr... See more

Rated 5 out of 5 stars

I ordered a sofa from the shop and was quite simple and straight forward to do and delivery was great too. I love the sofa but to be fair I wasn’t on the day going to buy a sofa I was just intending t... See more

Rated 5 out of 5 stars

Explained what I was looking for given options that matched the brief in the Gateshead Retail Park. Had to discuss with my husband and returned to the Gateshead Team Valley store who helped me choose... See more

Rated 5 out of 5 stars

Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more


Company details

  1. Furniture Store

About poltronesofà - Team Valley

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,463)

17,544 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class service…

We went into the Team Valley store after seeing the perfect advertised on line and on tv. Unknown to us, that offer finished the day before! The sales assistant seen the disappointment on our faces and went and had a word with the manager and, 40 minutes later,we walk out having ordered our settee!! First class service from start to finish!!!!!

21 April 2025
Rated 5 out of 5 stars

10 out of 10 experience

10 out of 10 experience, sales staff were amazing and helpful. Explained about the different combos we could have with our corner unit and helped us choose the right colour and explained all of the different materials we could have had.

19 April 2025
Rated 4 out of 5 stars

Impulse buy …

The lady in the store was very helpful without being pushy. Tracy was very friendly and helpful. She went through the price breakdown about my purchase but when I noticed at home on the invoice the price of delivery charge I rang up and Tracy offered to refund it which she has done. Great customer service !

24 April 2025
Rated 5 out of 5 stars

Great from start to finish!

Having decided to buy a new sofa the first good thing was being able to visit a dog friendly showroom . As part of the family we wanted to make sure we bought something that suited us all. The staff there were helpful and the selection on show impressive. We were informed when the sofa was ready to be delivered and kept up to date on day and time of delivery as promised. Delivery and installation was excellent. The guys who delivered were polite and efficient. Love the final product. A great experience alround.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from SCS pleaseeee

DO NOT BUY from SCS pleaseeee
You will wait months and months and months ….!
They customer service is zero, you can’t never reach them, very unhelpful, very unprofessional and unsupportive company

29 March 2025
Unprompted review
poltronesofà - Team Valley logo

Reply from poltronesofà - Team Valley

Good Morning,

Thank you for taking the time to leave us your review, I hope you are doing well.

I am very sorry to ready about the issues that you have experienced with us. I can understand why this may be disappointing for you and apologise for any inconvenience caused.

Please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.

Many thanks
Bradley- ScS Social Media Team

Rated 5 out of 5 stars

Amazing discount on two settees

Amazing discount on two settees. Delivery service was quick and efficient by Sean and Paul. Our house has an extremely tight entrance, but the temporary removal of the back legs did the job! Would highly recommend and we would happily buy again from this company.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with new sofa

Very happy with new sofa. Lovely quality and so comfortable. Bobby and Kai delivered product with great care, unwrapped and placed where we asked - even explained swatch for cleaning test and fire label, so every detail covered in a professional and friendly way. Ref SDC-268-895

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent review from 116 carrhill road

Bobby and Kai
Both men were very well mannered.
Brought the sofa in without difficulty, we're very careful with door frames etc.
Put the sofa together for me and removed all packaging. Made me experience very effortless.
Very grateful. Thank you.

7 March 2025
Unprompted review

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