There have been several changes to our situation regarding this sofa and we have needed to come to store many times. Staff have been friendly and helpful but there have been varied outcomes and progr... See more
Location
Switch locationUnit 7B, Retail World, Team Valley, NE11 0BD Gateshead, Tyne and Wear,, GB
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See what reviewers are saying
I ordered a sofa from the shop and was quite simple and straight forward to do and delivery was great too. I love the sofa but to be fair I wasn’t on the day going to buy a sofa I was just intending t... See more
Explained what I was looking for given options that matched the brief in the Gateshead Retail Park. Had to discuss with my husband and returned to the Gateshead Team Valley store who helped me choose... See more
Helpful professional staff who where available if you needed them but let you spend much time as you liked trying out the sofas without direst sales pressure. Result was we bought a sofa and otto... See more
Company details
About poltronesofà - Team Valley
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Unit 7B, Retail World, Team Valley, NE11 0BD, Gateshead, Tyne and Wear,, United Kingdom
- 0191 731 3300
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Excellent service
Excellent service - gentleman who set the suite up was very polite and personable. Highly recommended. 👍
Very positive experience today at SCS…
Very positive experience today at SCS Gateshead. Jane was incredibly helpful, friendly and professional. Really glad I called in today and looking forward to delivery of my new sofa and chair.
Delivery drivers were excellent & very…
Delivery drivers were excellent & very polite & on time,delivered with care
Very helpful delivery men
Staff were very welcoming and helpful
Staff were very welcoming and helpful, also very knowledgeable about the products that we were looking for.
Great experience super easy and amazing…
Great experience super easy and amazing customer service from Caitlin
Top class service…
We went into the Team Valley store after seeing the perfect advertised on line and on tv. Unknown to us, that offer finished the day before! The sales assistant seen the disappointment on our faces and went and had a word with the manager and, 40 minutes later,we walk out having ordered our settee!! First class service from start to finish!!!!!
The staff member went out of his way to…
The staff member went out of his way to make sure we got the best deal. Nice manners really polite and helpful
New Furniture.
Thank to Jane she helped me me a lot & took her time & explained everything so thank you Jane .
10 out of 10 experience
10 out of 10 experience, sales staff were amazing and helpful. Explained about the different combos we could have with our corner unit and helped us choose the right colour and explained all of the different materials we could have had.
Impulse buy …
The lady in the store was very helpful without being pushy. Tracy was very friendly and helpful. She went through the price breakdown about my purchase but when I noticed at home on the invoice the price of delivery charge I rang up and Tracy offered to refund it which she has done. Great customer service !
Would recommend SCS
Would recommend SCS got the recliner we wanted good price delivery was great the guys were champion everything good from start to finish.
Great from start to finish!
Having decided to buy a new sofa the first good thing was being able to visit a dog friendly showroom . As part of the family we wanted to make sure we bought something that suited us all. The staff there were helpful and the selection on show impressive. We were informed when the sofa was ready to be delivered and kept up to date on day and time of delivery as promised. Delivery and installation was excellent. The guys who delivered were polite and efficient. Love the final product. A great experience alround.
May use AI-assist with repliesRead more
DO NOT BUY from SCS pleaseeee
DO NOT BUY from SCS pleaseeee
You will wait months and months and months ….!
They customer service is zero, you can’t never reach them, very unhelpful, very unprofessional and unsupportive company

Reply from poltronesofà - Team Valley
Two delivery drivers were very helpful…
Two delivery drivers were very helpful and explained everything very friendly
Amazing discount on two settees
Amazing discount on two settees. Delivery service was quick and efficient by Sean and Paul. Our house has an extremely tight entrance, but the temporary removal of the back legs did the job! Would highly recommend and we would happily buy again from this company.
Very happy with new sofa
Very happy with new sofa. Lovely quality and so comfortable. Bobby and Kai delivered product with great care, unwrapped and placed where we asked - even explained swatch for cleaning test and fire label, so every detail covered in a professional and friendly way. Ref SDC-268-895
Excellent review from 116 carrhill road
Bobby and Kai
Both men were very well mannered.
Brought the sofa in without difficulty, we're very careful with door frames etc.
Put the sofa together for me and removed all packaging. Made me experience very effortless.
Very grateful. Thank you.
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