Good communication before the delivery date and on the day of delivery.Rang to say what time to expect them and kept to it.The two men were very polite and professional. Very pleased with the service... See more
Location
Switch locationUnit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB
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Really pleased with my sofa. Good style choices and extensive colour options. Great customer service from the manager in store at Fenton to the delivery drivers who were very polite and respectful of... See more
The assistant was very friendly upon entering the store, and, she was extremely helpful too. Told me everything I needed to know to help find my perfect sofa.. which I did. Only downside is the delive... See more
My son took my delivery up to the sofa being fitted it was fine but it was left not fitted together correctly and they took no accountability said call the shop !! Obviously it’s was a Saturday and... See more
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Company details
About Poltronesofa - Stoke
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, United Kingdom
- 01782 843920
4.7
Excellent
1K reviews
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Good communication before the delivery…
Good communication before the delivery date and on the day of delivery.Rang to say what time to expect them and kept to it.The two men were very polite and professional. Very pleased with the service overall.
2 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poltronesofa - Stoke
Good Morning Andrew,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery men were very good and…
The delivery men were very good and friendly we are very happy with the sofa we would like to thank them
2 July 2026
2guys very good took the packing away…
2guys very good took the packing away no problem all good..
26 June 2026
From start to finish the staff were…
From start to finish the staff were amazing.
Store staff really welcoming.
Delivery bang on time
Really helpful staff putting everything together.
Would definitely recommend the sofas
26 June 2026
Really pleased with my sofa
Really pleased with my sofa. Good style choices and extensive colour options. Great customer service from the manager in store at Fenton to the delivery drivers who were very polite and respectful of my property. Would definitely recommend
20 June 2026
Fabulous…
The assistant was very friendly upon entering the store, and, she was extremely helpful too. Told me everything I needed to know to help find my perfect sofa.. which I did. Only downside is the delivery waiting time, BUT, if you want something decent and not just knocked up thenI suppose you have to wait ☺️
16 June 2026
The sales team were great
The sales team were great, Helpful and polite. The delivery guys were brilliant
20 June 2026
Great service,They kept us informed…
Great service,They kept us informed about the delivery and time and when the lad's got here thay couldn't do enough for us,Great work guys.
20 June 2026
I’m not pleased with the customer…
I’m not pleased with the customer service and the delivery services
19 May 2026
Reply from Poltronesofa - Stoke
Ciao,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion ad feel disappointed in the service that you have received.
Please feel free to reach out to us at socialmedia@poltronesofa.co.uk if you require any help and we can certainly take a look over this for you.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
From ordering the sofas to the delivery…
From ordering the sofas to the delivery has been great. The day of my delivery was perfect, I received a call in the morning with an update, tracking was good. The delivery men were very polite and professional. No mess. I am very pleased with my sofas and the service from start to finish.
16 June 2026
Brilliant service and sales
Brilliant service and the installers were so thorough doing a double check to ensure we were satisfied. Great service from sales and the sofa looks absolutely stunning. Thank you
12 June 2026
The two blokes who delivered my sofa…
The two blokes who delivered my sofa were very pleasant and also helped move a small piece of furniture out of my living room.
Can't thank them enough.
Thank you
12 June 2026
Was kept upto date with expected…
Was kept upto date with expected delivery time. The delivery team of Andrew and George were both very professional and friendly. Took great care in assembling the two sofa. Then took photos of them installed with my permission.
12 June 2026
Great service polite very friendly
9 June 2026
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