had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... See more
Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shop visit very good
Shop visit very good, staff gave you time to think no pressure .
Vast amount of options and permutations so plenty of reasons to take your time.
Can’t comment on products yet as no delivery, hopefully that will be as painless as initial visits.
15 August 2026
Reply from poltronesofà - Stockton, Portrack
Good Afternoon Martin,
Thank you for taking your time to leave a 4* review to share your feedback with us.
I am pleased to see that you enjoyed your visit to Store when deciding on your furniture and that the Sales Advisors gave you time to browse and think without any pressure. I am glad to see that you liked the amount of options available in Store too.
I hope you enjoy your furniture when it arrives.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
George at Stockton branch very helpful…
George at Stockton branch very helpful and attentive
11 August 2026
Reply from poltronesofà - Stockton, Portrack
Good Afternoon Pauline,
I hope you are well and thank you for your review.
I am pleased to see that you found to George to be helpful on your recent visit to store and its great that you had a positive experience.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa Bed Purchase
we were dealt with by a very friendly able and knowledgeable assistant called Rob. He made feel at ease, told us all we needed to know about the sofa bed range and helped us with our decission
7 August 2026
The 2 men who brought my 2 sofas were…
The 2 men who brought my 2 sofas were very polite. They placed the sofas just where I wanted them. And took all the rubbish away with them
12 August 2026
Delivery a disaster!
Delivery a disaster!
They lost half of our reclining chair and had to reschedule delivery.
Not a problem in itself but we had to do all the work attempting to find out what was happened?
Would appear that there is no accountability within this organisation!
The chair is good quality and we are very satisfied with it.
20 April 2026
Reply from poltronesofà - Stockton, Portrack
Afternoon,
Thank you for your review, I hope you are doing well
I am glad to hear you are happy with the chair arriving with good quality and are very satisfied.
I’m also sorry to hear that parts of your sofa were missing on arrival, although we're pleased to hear the missing parts were arranged and delivered, I have tried to make direct contact with you to gather further information regarding your experience to be able to pass your feedback on.
Please make contact if needed with our dedicated Aftercare Department who would be able to take the information from you and pass the feedback on of your experience.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
This is the second time we have…
This is the second time we have purchased from Poltronesofa, Stockton, in the past few months. Once again we have had an excellent experience from start to finish. Helpful and knowledgeable sales staff, quality workmanship in the manufacturing of our furniture and friendly, helpful and polite delivery team. We would highly recommend Poltronesofa.
7 August 2026
Poor customer service.
We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Told delivery was to be at our old address not the new one, which they had been told over and over. Finally furniture arrived all in order. Would not recommend this company for any reason. Paid cash and didn't get any discount or freebies!
7 August 2026
Reply from poltronesofà - Stockton, Portrack
Afternoon,
We appreciate your comments regarding your experience.
We apologise for any inconvenience this may have caused. We would certainly pass your feedback on for this to be taken on-board following your experience during the incorrect details.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
Service and respect from the staff…
Service and respect from the staff especially George
6 August 2026
Friendly and informative advice
Friendly and informative advice. No pressure to buy. Took the time to talk to us about our buy. .Martin was very helpful.
31 July 2026
Welcomed on arrival and lots of help…
Welcomed on arrival and lots of help and advice given by sales assistant. (Cannot remember the blonde ladies name) Finally decided to buy two two seater sofas
27 July 2026
Warm welcone to the show room
Warm welcone to the show room
Jemna listen to what i was looking, nothing was any bother like check dimension with a tape to leather choices
Credit the company
1 August 2026
Great service, helpful but not pushy
Very good service with lots of information and help without being pushy. Goods ordered for delivery
29 July 2026
The two lads that delivered were…
The two lads that delivered were excellent whole service was great
1 August 2026
Good service
Good service, never felt pushed into buying and was given good support and advice
28 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.