I am totally dissatisfied with the service from Poltronesofa St.Helens. Waited 4 weeks for our furniture that was sold off the store floor (Ex-disply). The day of delivery no show no contacted nothing. I had to visit the store as no one would answer the phone or return my message. The sales assistant asked if we had received our part refund after 4 weeks we said no. That's why we can't deliver your furniture, because your balance is not at zero he said. But you owe me not I owe you. Yes he said because we haven't refunded your money we can't deliver. Your account needs to be at zero. I said that I ha e been asking for my refund for 4 weeks. Yes he said I can see the refund has been authorised twice. Still no furniture, nothing to sit on, and no answer has to when we will received delivery.
Very poor service definitely won't shop there again

Crew were very good,they followed my instructions to go up neighbours drive & through my patio doors.

staff knowledge, the welcome, staff very helpfull and polite, great choices in store, the pricing, and how the labels on the sofa works explained to us on entering the store. showroom very clean. delivery sorted very quick. received a 5 star service.

Marcus was very helpful and polite in helping me

Staff very helpful when choosing sofa - no pressure. Took me ages to decide but now excited for the delivery

You do not get bothered by any sales staff until you engage with them, perfecto.

We was greeted by a very friendly staff member,he explained everything about the furniture, style,fabric etc, he left us to wonder around the shop and look and try with no pressure at all, but he was there to help if needed,which he did,Marcus was very helpful and friendly made us all feel very relaxed.

Very professional service

When visiting the very well stocked show room to view suites, the staff let us look round before approaching us, we were great full of this. We did not feel under pressure. They engaged with us when we needed them. They were very knowledgeable and friendly. When we went back the next day to actually make a purchase. Amy who went through our actual purchase was lovely and guided us through all the relevant details.

Amy was very helpful in the St Helens store,she explained everything very well including guarantee and the history of the company.we are happy with our purchase and looking forward to delivery.

The customer service assistant Amy had great knowledge, was very helpful and gave us the time and space we needed to have a look around at the Sofas. The shop was beautifully presented and there was a lot to choose from. We were very pleased with our visit.

Great service really helpful and provided a good value product

The service provided was excellent and two staff that assisted us was very friendly and approachable.

Would defiantly recommend

Excellent customer service from Amy in St Helens store. ⭐️⭐️⭐️⭐️⭐️

Nothing was to much trouble the lady answered all of our questions and she was very friendly we can't wait for our sofas to be delivered

It was a delight to visit the showroom! The salesman was professional and very helpful. Excellent service

Very freindly and helpful staff, gave great advice

Very helpful Christine nothing was to much trouble she was very helpfull highly recommend this company

Great staff at the sthelens branch. Always return their to buy furniture because its quality goods and I know the sales team are always very welcoming. After sales is great to never had any problems

Good Team - very customer focussed.
Gorgeous showroom and I wish I could have bought the air freshener in the form of s candle or diffuser or plug in! Absolutely luxurious!
Superb marketing throughout the store! Excited to receive my new Settee 🧡