Hi I have a very bad experiences in your company .I reserved two armchairs n staff sold them to another customer without informing to calling us.i had complained to manager of branch and he was so ru... See more
Company replied
Location
Switch locationUnit 2C Slough Retail Park, Twinches Lane, SL1 5AD Slough, Berkshire,, GB
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See what reviewers are saying
We visited the store in Slough. Were greeted by Mohammed, who was very friendly and helpful but not pushy. He was happy to let us browse but was there when we needed his knowledge. A very pleas... See more
From the moment we walked in we was greeted respectfully by the sales team but then left to our own devices to look around until we found what we liked & had questions to ask. The sales person answere... See more
We bought 2 x sofa sets (3 + 2 + 1 seaters). One set was full power recliner the other mixed. I think our SCS Slough salesman was chap called Haroon - excellent non-pushy approach and patient with que... See more
Company replied
Company details
About poltronesofà - Slough
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 2C Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Berkshire,, United Kingdom
- 01753 541586
4.5
Excellent
1K reviews
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Hi I am customer my name is Muhammad Naveed Yousaf
Hi
I have a very bad experiences in your company .I reserved two armchairs n staff sold them to another customer without informing to calling us.i had complained to manager of branch and he was so rude to me .even I thought for a moment that I should cancel my order which I already made.i will never ever recommend anyone to buy the things from a company who never met their commitments. How they can some the deserve things without their permission.
27 August 2026
Reply from poltronesofà - Slough
Good Afternoon Muhammad,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am so sorry to read about your order for the armchairs in store and how this was not reserved for you as expected.
I can completely understand how frustrating this must have been and apologise sincerely for any upset this has caused you.
I will certainly pass on your feedback to the relevant teams, to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa
Social Media Team
Excellent selection of sofas at good…
Excellent selection of sofas at good prices. Staff very knowledgeable about all the options.
23 August 2026
Very helpful staff
23 August 2026
We visited the store in Slough
We visited the store in Slough.
Were greeted by Mohammed, who was very friendly and helpful but not pushy.
He was happy to let us browse but was there when we needed his knowledge.
A very pleasureable and stress free experience of buying new furniture.
I would recommend to friends and family.
23 August 2026
The salesperson was attentive and…
The salesperson was attentive and guided us to furniture that would suit our needs. We left to measure our room and what would fit. We said we would return and we did. He was surprised and thanked us. We made a purchase.
22 August 2026
From start to finish everything was…
From start to finish everything was great the delivery guys were really good quick done a great job service was outstanding highly recommended.
13 August 2026
amazing sofa so happy so-fa!
26 July 2026
Reply from poltronesofà - Slough
Good Afternoon,
I hope you are well.
We're sorry to hear you didn't receive any communication from the delivery team.
We understand how important it is to be kept updated on the day of delivery, and we apologise if this didn't happen as expected.
I will ensure this feedback is sent to the relevant teams.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
The lads where very polite very…
The lads where very polite very friendly, and they did a very good job
30 July 2026
Informative and honest company to deal…
Informative and honest company to deal with. Delivery was punctual as promised. Product very comfortable.
30 July 2026
The delivery guys were very good they…
The delivery guys were very good they informed he when they were half an hour away. The bought in our sofas and assembled them
With care. The only thing is that the ottoman was missing and the delivery guys had no idea why. I had to call customer services and after some time it was established that this was not uet in stock and so not loaded for delivery. I wish we had been informed of this as it caused some unnecessary stress and worry.
24 July 2026
Reply from poltronesofà - Slough
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased to see that everything went well with your delivery on the day and you were kept informed regarding the expected arrival time.
I am sorry that this was only a part delivery and apologise that this did cause unnecessary worry to you.
As soon as the remainder of your order is ready we will be in touch with the first available delivery date.
Please accept my apologies that this was not explained at the time.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
if you're in a rush for your furniture you may be disappointed
In store attention was very good and the product, when it arrived is excellent.
Order lead time leaves something to be desired, 3/4 months but before it arrived we were kept well informed
14 July 2026
Reply from poltronesofà - Slough
Good Afternoon Marc,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience with us and were happy with the service from the team in store.
All of our furniture is made to order so this is reflected in the lead time for delivery. I am sorry if this was a little longer than you may have hoped for and hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The great service was extremely good…
The great service was extremely good very helpful employee made us feel like we were royalty he went out his way to make sure we were happy and contented with our choices
16 July 2026
There service was good
There service was good, nicely treated, helpful. I was happy. Thank you.
9 July 2026
Great service
From choosing my sofa to having it delivered.
100 percent service
From the sales man to the delivery men
12 July 2026
My new sofa
Everything from the choosing of the sofa (very difficult because of so much choice) to the delivery by 2 incredibly fast and helpful boys, was exemplary - I can highly recommend this company and the sofa is perfect. Sat and watched a film last night without wriggling once. Thank you so much
12 July 2026
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