poltronesofà - Nottingham G'brook Reviews 

2,032
TrustScore 4.5 out of 5

4.6

Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, Nottinghamshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really enjoyed visiting your store at Giltbrook retail park. Loved being greeted in Italian as I walked into the store. Staff member who helped us was visiting from another store, he was very knowle... See more

Rated 5 out of 5 stars

Knowledgeable and welcoming staff. Cheerful salespeople who made the experience a happy one. Joe the guy who attended us seemed to know the trade inside out. Was a bit put back when after paying a v... See more

Rated 5 out of 5 stars

Aaron who served us could not have been more helpful explaining everything clearly not at all pushy left us to browse and make our own mind up on what we liked and then went through all the options a... See more

Rated 5 out of 5 stars

The staff were extremely helpful. I found the furniture I wanted and was able to order it in the exact colour I was looking for. There was also on offer, free delivery and interest free finance which... See more


Company details

  1. Furniture Store

About poltronesofà - Nottingham G'brook

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, Nottinghamshire,, United Kingdom

  • 0115 938 7340

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(2,032)

16,711 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer.

The staff were extremely helpful. I found the furniture I wanted and was able to order it in the exact colour I was looking for. There was also on offer, free delivery and interest free finance which I was able to take advantage of. I would definitely recommend this company.

29 July 2026
Rated 5 out of 5 stars

Knowledgeable and welcoming staff

Knowledgeable and welcoming staff. Cheerful salespeople who made the experience a happy one.
Joe the guy who attended us seemed to know the trade inside out.
Was a bit put back when after paying a very large deposit was told there would be a nearly 4 months wait.

29 July 2026
Rated 5 out of 5 stars

Poltronesofa review

Really enjoyed visiting your store at Giltbrook retail park. Loved being greeted in Italian as I walked into the store. Staff member who helped us was visiting from another store, he was very knowledgeable and couldn't do enough for us, gave him our sofa sizes and he showed us everything you do in that size. Walked us around looking at colours. Bought 2 sofas. Would recommend this company to everyone. Staff not pushy but extremely helpful and knowledgeable .

21 July 2026
Rated 5 out of 5 stars

I found the staff at Poltron to be very…

I found the staff at Poltron to be very helpful and courteous. We were pleased with the sofa we have ordered and decided to order a chair .I had a change of mind about the material after I had already ordered it ,but the staff were very helpful in making the changes for me ,it was no problem for them .Thankyou

23 July 2026
Rated 5 out of 5 stars

Very Pleased 👍

Suite arrived ahead of date brilliant 👍

Delivery arrived within time slot planned and crew were polite ,friendly and respectful of our property
I am thrilled with quality of furniture
Well Done to all involved .

26 July 2026
Rated 5 out of 5 stars

Visiting and buying from SCS

Form the first visit to when we ordered a new sofa the service from the shop sales man was outstanding, they made you felt comfortable and valued at the same time Leaving you alone to see for yourself what different styles there was, when we made the discussion to purchase we was helped and made to understand any changes and upgrades could be made. This is the second time buying from Scs and would definitely recommend to anyone.

22 July 2026
Rated 5 out of 5 stars

Aaron who served us could not have been…

Aaron who served us could not have been more helpful explaining everything clearly not at all pushy left us to browse and make our own mind up on what we liked and then went through all the options and fabric choices
Excellent experience

25 July 2026
Rated 5 out of 5 stars

Very good experience

We was left to roam the store and was check on to see if we needed help Jamie was very friendly and very knowledgeable about the sofas and helped with our decision in the end

12 July 2026
Rated 4 out of 5 stars

Arrived on time and the 2 men who…

Arrived on time and the 2 men who delivered it were polite and professional.
However, since I have used the recliner the backs of the sofa are not flush,one side is slightly higher than the other and the seat slightly more forward when not in use.
Although this is not a huge problem I am finding it irritating. Can this be rectified without it being returned to the factory?
Many thanks.

14 July 2026
poltronesofà - Nottingham G'brook logo

Reply from poltronesofà - Nottingham G'brook

Good Afternoon Ms Pearson,

I hope you are well and thank you for your review.

Thank you for the kind feedback for the delivery team, I am pleased that you found them to be polite and professional with your recent delivery.

I am sorry to see that you have since found an issue with the back and we can certainly arrange for a technician to visit and take a look.
If you would like to submit this to our aftercare team, via the contact form in the link below, then this can be reviewed for you.
An email has also been sent on 17/07/26 with this link.

https://enquiries.scs.co.uk/

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Happy customer

Sales were unpressured and quality of sofas was excellent

11 July 2026
poltronesofà - Nottingham G'brook logo

Reply from poltronesofà - Nottingham G'brook

Good Afternoon Jonathan,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us in store and that you are happy with the quality of your sofas.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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