poltronesofà - Manchester Reviews 

1,915
TrustScore 4.5 out of 5

4.5

Unit 5A White City Retail Park, Chester Road, M16 0RP Manchester, Lancashire,, GB


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Rated 5 out of 5 stars

Staff assisted us when we asked for help and left us to discuss privately when needed. Also the process of actually purchasing the sofa, the staff were a great help keeping it a very simple process an... See more

Rated 5 out of 5 stars

Max customer service was outstanding, extremely knowledgable about products,colours,fabrics. Extremely pleasant guy can see he loves his job. Max gave attention to detail he was very patient and e... See more

Rated 5 out of 5 stars

From viewing and buying my sofas everyone was helpful. I liked the fact that I was texted the night and in the day confirming delivery slot. The guys delivering were polite and punctual thank you to... See more

Rated 4 out of 5 stars

Great in store experience, Gurdit answered all our questions and showed us different models and colours. Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we o... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Manchester

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5A White City Retail Park, Chester Road, M16 0RP, Manchester, Lancashire,, United Kingdom

  • 0161 872 7820

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,915)

16,594 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely Staff

Staff assisted us when we asked for help and left us to discuss privately when needed. Also the process of actually purchasing the sofa, the staff were a great help keeping it a very simple process and wasn't pushy with protection. Explained delivery no issues. ( sorry I can't remember the assistants name lovely lady knew her stuff, White City Mcr)

21 July 2026
Rated 5 out of 5 stars

Max customer service was outstanding

Max customer service was outstanding, extremely knowledgable about products,colours,fabrics.
Extremely pleasant guy can see he loves his job.
Max gave attention to detail he was very patient and explained every detail to us.
Thank you Max from the 2 ladies who revisited to purchase the sofa.

25 July 2026
Unprompted review
Rated 2 out of 5 stars
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Morning Steve,

I hope you are well and thank you for your review.

I am very sorry to see that there was an issue with your furniture following the delivery.
I can see that this has been raised and you have spoken with our aftercare team where a collection has been raised.
The furniture is booked to be picked up on 05/08/26 and following this you will be contacted regarding your refund.

Please accept my apologies that this has happened, and for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

From viewing and buying my sofas…

From viewing and buying my sofas everyone was helpful. I liked the fact that I was texted the night and in the day confirming delivery slot. The guys delivering were polite and punctual thank you to everyone

23 July 2026
Rated 5 out of 5 stars

Nice experience.

Sales assistant very good and knowledgeable.
Quality products at reasonable prices.
Love to know the owners choice of scent in the shop, the whole shop smalls lovely.

11 July 2026
Rated 4 out of 5 stars

Delivery

delivery came just in time and equipped well.

14 July 2026
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Afternoon Mr Toyosaka,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with your recent delivery.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us and I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

The staff very helpful and didn’t run…

The staff very helpful and didn’t run over and say what are looking for my pet hate just left to walk and view

11 July 2026
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Afternoon,

I hope you are well and thank you for your review.

We’re pleased to see that you had a positive experience with us in store and found the team to be helpful.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

Staff in store very helpful

Staff in store very helpful, however the e Mail detailing all charges was very confusing

3 July 2026
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Morning Mr Drew,

I hope you are well and thank you for your review.

I am pleased to see that you found the team in store to be helpful on your visit however I am sorry that you found the confirmation email to be confusing.
If there is anything at all that you would like to go over, to help clear this up, then please reach out to the store on 0191 7313300 and they will be happy to discuss this with you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Fantastic staff

Fantastic staff. Welcome you and explain the different price label colouring ie. If its white then you can have it in leather etc. Let you walk around looking and occasional check up to see if you need any help. Such a nice approaxh. All were very helpful and I walked away to look elsewhere but no one near had the deal they did.

4 July 2026
Rated 5 out of 5 stars

We were made to feel very welcome on…

We were made to feel very welcome on entering the store. The staff were very pleasant and most helpful.
In helping me match a colour and fabric for my recliner chair I purchased. It was a pleasure doing business with them and will certainly recommend them to family and friends if in the future they are looking to buy furniture.

25 June 2026
Rated 4 out of 5 stars

Great experience overall

Great in store experience, Gurdit answered all our questions and showed us different models and colours.
Delivery was even better, Dave and Glenn did a terrific job in getting the two big sofas we ordered through our doorways. We really appreciated their patience and friendliness.
Would have been 5 stars if we had received the care kit or if anyone had followed up on our online request to receive it after the fact. Called the store but they said they don't deal with after care so looks like there is no way to get it :/

22 November 2025
Unprompted review
poltronesofà - Manchester logo

Reply from poltronesofà - Manchester

Good Afternoon Alexandra,

I hope you are well and thank you for your review.

We’re pleased to see that you had a positive experience in store and appreciate the great feedback for our delivery crew also.

Please accept my apologies that you did not receive the Care kit with your delivery.
If you would like to send over a screenshot of your review, along with your order number or address and postcode to socialmedia@poltronesofa.co.uk and I can certainly arrange this for you.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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