poltronesofà - Luton Reviews 

604
TrustScore 4.5 out of 5

4.4

Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ Luton, Bedfordshire,, GB


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Rated 5 out of 5 stars

The delivery was made within the time frame given, if slightly early. The two men were polite, worked well together and quickly put the units together where the furniture was to sit and cleaned up a... See more

Rated 5 out of 5 stars

Friendly greeting. Staff were not pushy but always available to answer questions. Kamaran gave us, what seemed, a comprehensive over view of our options. Took us through the ordering process.

Rated 2 out of 5 stars

In store was fine, staff was very accommodating. Delivery has been cancelled once and was told it would be here by another day. After speaking with the depot they hadn’t even put the delivery on the T... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much... See more


Company details

  1. Furniture Store

About poltronesofà - Luton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 6 Hatters Way Retail Park, Chaul End Lane, LU4 8EZ, Luton, Bedfordshire,, United Kingdom

  • 01582 430790

4.4

Excellent

TrustScore 4.5 out of 5

604 reviews

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4.4

All reviews

(604)

17,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

You can do better by throwing in some…

You can do better by throwing in some gifts with every purchase.

20 August 2026
poltronesofà - Luton logo

Reply from poltronesofà - Luton

Good Morning Khalid,

I hope you are well and thank you for taking the time to leave us your review.

We appreciate your feedback and will certainly pass on your comment to the relevant team.
We hope that you had a positive experience on your visit to store and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Friendly greeting

Friendly greeting. Staff were not pushy but always available to answer questions. Kamaran gave us, what seemed, a comprehensive over view of our options. Took us through the ordering process.

11 August 2026
Rated 5 out of 5 stars

EXCELLENTLY DELIVERED

The delivery was made within the time frame given, if slightly early. The two men were polite, worked well together and quickly put the units together where the furniture was to sit and cleaned up after themselves. Very professional.

8 August 2026
Rated 4 out of 5 stars

Pleasant sales Lady

Pleasant sales Lady. Clear information and given all the information required. From first looking to buying the sofa.

28 July 2026
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Reply from poltronesofà - Luton

Good Morning,

Thank you for your review. I have attempted to contact you this morning to see if there is any further feedback you can share on your experience.

We’re pleased to hear you had a positive experience with us.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 4 out of 5 stars

Good

After a long wait of 12 weeks finally I got my sofas deliver.love it

4 August 2026
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Reply from poltronesofà - Luton

Good Afternoon Nosheen,

Thank you for taking the time to leave us a review to share your feedback.

We're delighted to hear that your new sofas have arrived and that you love them. We appreciate your patience while waiting for your delivery and are pleased to know that the end result was worth the wait.

Thank you for choosing Poltronesofà at ScS, we hope you enjoy your new sofas for many years to come.

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 4 out of 5 stars

Staff amazingly helpful

Staff amazingly helpful and very knowledgeable, quality of furniture looks to be of a high standard. Only problem so far is using the financial company’s app. Not good!

25 July 2026
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Reply from poltronesofà - Luton

Good Morning Andy,

Thank you for your review.

We’re pleased to hear you had a positive experience with us and that the Sales Staff in Store were helpful and very knowledgeable when you attending our Showroom. I am also pleased to see that the quality of the Sofas looked to be a high Standard in Store.

I am however sorry that you are having issues with the Finance Company's app.

We would advise to contact them directly as they may be able to assist with any issues you are having.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent delivery crew

Thank you for a very prompt and professional delivery service. The 2 delivery men were excellent, took time to explain how the recliner and charger worked, how the backs were removed if I ever had to move it and were polite and sociable. The 2 man crew are a credit to your company. Please send them my thanks. Kind regards. Elizabeth Pope

30 July 2026
Rated 5 out of 5 stars

Great experience at Poltronesofa

When we saw the corner sofa we knew it was the one instantly. The lady who helped us with our purchase was helpful, patient and very good at her job with great product knowledge and people skills. She helped my wife who is disabled use the lift and navigate the store. Harmanpreet is an asset to your store.

18 July 2026
Rated 5 out of 5 stars

A memorable visit.

We had the pleasure of being looked after by NATHAN.He was the epitamy of professionalism.Giving us all the information we required without overloading us with facts and figures.We were given as much time as we needed to make what was quite an important decision.We never felt rushed or pressured in our choice. He explained the financial details of payment clearly and precisely and left it to us to decide the length of time we wanted to complete the payment.He even offered us a bottle of water each, which was greatfully received on such a hot day. He turned what could have been quite an ordeal into a memorable afternoon.

17 July 2026
Rated 4 out of 5 stars

Fantastic suite and very comfortable

Fantastic suite and very comfortable. The team delivering were great. The only issue we have is the length of time it takes for delivery - ordered on the 6th April and received on the 16 July

17 July 2026
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Reply from poltronesofà - Luton

Good Afternoon Mr Bianchi,

I hoe you are well and thank you for your review.

I am pleased to see that you are happy with your furniture and had a positive experience with the delivery also.

All of our furniture is made to order so this is reflected in lead times for delivery. I am sorry that this was longer than you may have hoped for and thank you for your feedback.

I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I absolutely love it its…

I absolutely love it its stylish,comfortable and feels very well made. The cushions are supportive yet soft,making it the perfect place to relax after a long day. It looks really better in person and has really transformed my living room. The delivery guys well friendly and smooth, I will definitely recommend it to anyone looking for beautiful comfortable quality sofa.

15 July 2026
Rated 5 out of 5 stars

My experience when purchasing a couple of new sofas was a pleasant experience unlike some of the other furniture showrooms I had visited

I was met immediately I stepped in the doors by Shahida & offered a seat & a cold water (it was an exceptionally hot day) & we talked through the quote I had received a week before as I had a couple of questions which she was able to answer. She is very friendly & knowledgeable about the business & nothing was too much trouble for her so Shahida made it an enjoyable experience

4 July 2026

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