poltronesofà - Leeds Reviews 

3,847
TrustScore 4.5 out of 5

4.3

Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD Leeds, Yorkshire,, GB


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Rated 4 out of 5 stars

Overall happy with our experience. Visited twice before deciding on new couches. Revisited next day to change colour. Checked if any increase to price & assured no. However both couches have increa... See more

Rated 5 out of 5 stars

In store we had a really friendly experience, places like this usually feel very high pressured and like you’re being watched/followed but this was extremely relaxing. The gentleman that served us was... See more

Rated 4 out of 5 stars

Nice friendly greeting on arrival. Helpful staff, lovely environment. We placed our order for our sofas in March, but have not received any updates, apart from our email of purchase. We were told th... See more

Rated 5 out of 5 stars

Compared to all the other furniture stores in the area, it was the only one where I didnt feel as if the sales staff were pushing for a sale. I was very indecisive and MK was really helpful in helping... See more


Company details

  1. Furniture Store

About poltronesofà - Leeds

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit L Junction 27 Retail Park, Holden Ing Way, WF17 9AD, Leeds, Yorkshire,, United Kingdom

  • 0191 731 3300

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,847)

15,536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process, we were told what day it was going to be delivered in advance and then a specific time frame the day before and a smaller one the day of, with tracked delivery. The fitting was really quick and very smooth as they did it all efficiently and put them exactly where we wanted them to be, taking care of our property in the process. Would definitely recommend for both the service and quality of the product

17 July 2026
Rated 3 out of 5 stars

Good delivery but blotches

Good delivery . but noticed some anomalies in the fabric with creases and odd blotches.
Sent mesaage to service team. Lets see if the extra I paid for aftercare brings someone out to attend with it.

16 July 2026
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning Mr Ejedewe,

I hope you are well and thank you for taking the time to leave us your review.

I am so sorry to see that you have some concerns with the furniture following your delivery and apologise that you have needed to raise this issue with us.

I have not been able to locate a message received from the email address on your order. If you have not already done so then please raise your concerns via our online contact form, on the link provided below.
This allows us to obtain all of the relevant information so that we can review this and advise on the next steps.

https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Staff in Showroom

Saif was a really pleasant knowledgeable young man and helped choose the fabric that would suit my needs
I took out the Elite package for aftercare so hope that I don’t have any problems should I need it

7 July 2026
Rated 5 out of 5 stars

Helpful in the shop and delivery

Helpful in the shop, as in regards to buying the corner sofa.
The delivery men , where very good and on the hottest day of the month never moaned once and just got on with the job.
They are a credit to your company.

11 July 2026
Rated 4 out of 5 stars

Overall happy with our experience.

Overall happy with our experience.
Visited twice before deciding on new couches.
Revisited next day to change colour. Checked if any increase to price & assured no. However both couches have increased by £50 due to colour & leather change. Disappointed with the discrepancy. Communication should be better/ more honest.

11 July 2026
Rated 1 out of 5 stars

Keep away from this company

Keep away from this company , its a shambles, sofas not made to standards. Go onto Facebook scs complaint page and see for yourself .we sent ours back .

13 March 2026
Unprompted review
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Morning,

I hope you are well and thank you for your review.

I am very sorry to see that you were disappointed in the quality of your furniture and needed to have this returned. This is not the experience that we would want for our customers and appreciate how disappointing it must have been for you.
Please accept my apologies for any inconvenience caused.

Many thanks,
Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Best in area

Compared to all the other furniture stores in the area, it was the only one where I didnt feel as if the sales staff were pushing for a sale. I was very indecisive and MK was really helpful in helping me pick colours, show me different designs of sofas and then giving space to think.

11 July 2026
Rated 4 out of 5 stars

No pressure for the sale very helpful…

No pressure for the sale very helpful with ideas to help us choose our sweet

7 July 2026
poltronesofà - Leeds logo

Reply from poltronesofà - Leeds

Good Afternoon Peter,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us in store and found the team to be helpful.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

Nice friendly greeting on arrival

Nice friendly greeting on arrival. Helpful staff, lovely environment.
We placed our order for our sofas in March, but have not received any updates, apart from our email of purchase. We were told the expected delivery date of 24th of this month.

20 April 2026
Rated 5 out of 5 stars

Great Service …

The delivery was spot on time and Darren and Harry were great. They unwrapped our sofas carefully and brought them in and set them.in place

10 July 2026

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