poltronesofà - Kirkcaldy Reviews 

1,558
TrustScore 4.5 out of 5

4.6

Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL Kirkcaldy, Fife,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and... See more

Rated 5 out of 5 stars

From the moment we walked in, we felt welcome, almost as if being “invited in to your home”. The store smelled great (important point) and looked and felt very relaxing. Staff were very knowledgeable... See more

Rated 4 out of 5 stars

Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.

Rated 5 out of 5 stars

From placing the order to delivery everything went like clockwork. The store staff gave good advice, were knowledgeable and kept us in the loop. The waiting time from order to delivery was accurate. T... See more


Company details

  1. Furniture Store

About poltronesofà - Kirkcaldy

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 9 Fife Central Retail Park, Chapel Park, KY2 6QL, Kirkcaldy, Fife,, United Kingdom

  • 01592 806806

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,558)

16,594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressive range and excellent quality sofas.

Shop worker (originally from Paisley) was friendly and most helpful. She showed us straight to a sofabed which was exactly what we needed. We bought it there and then even though this was the first and only shop we had visited.

27 July 2026
Rated 4 out of 5 stars

Sales assistant was helpful

Sales assistant was helpful. Had to change delivery date and when I called there was no problem. Delivery was straight forward and quick. All in all everything went smoothly.

24 July 2026
Rated 5 out of 5 stars

Delivery process was good throughout

Whole process was good, received regular updates and tracking info, crew called when a few minutes away. Suite was unpacked, assembled and tested within an hour, guys were mindful of the flooring and careful not to damage anything, even took their shoes off to avoid marking the carpet.
Once completed all packaging was removed, highly recommended

26 July 2026
Rated 4 out of 5 stars

Brian was very helpful and courteous

Brian was very helpful and courteous, advised us on payment options etc.

23 July 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Good Afternoon Jennifer,

I hope you are well and thank you for your review.

I am pleased to hear you had a positive experience in store and found Brian to be helpful.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Great store in Kirkaldy Tracy was great…

Great store in Kirkaldy Tracy was great and helped us choose the right sofas ..
Tracy was very easy to deal with the right balance of professionals and a bit of humour too 👍
Only thing was we wanted to order headrests for the sofa but we couldn’t order them separately as our sofa was in the sale

21 July 2026
Rated 1 out of 5 stars

Couch heating up when plugged in and 1…

Couch heating up when plugged in and 1 side cushion sagging

17 July 2026
poltronesofà - Kirkcaldy logo

Reply from poltronesofà - Kirkcaldy

Ciao Lorraine,

I hope you are well and thank you for your review.

I am very sorry to see that you have concerns with your furniture so soon after your delivery has taken place.
We have raised this with the 3rd party technicians at Emmiera who are booked to come out tomorrow, to take a look.
Rest assured that we will look to have this resolved for you as quickly as possible.
Please accept my apologies as I can understand that this must have been worrying for you. If you have any questions in the meantime then you can reach our aftercare team on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Nice Transaction

Bought 2 sofas and foot stool from the Kirkcaldy store and the transaction was seamless, from the assistant that helped us in the store to the delivery guys from Edinburgh who installed these and took away all the packaging, First Class!

15 July 2026
Rated 5 out of 5 stars

Efficient delivery

Efficient delivery, and build of my furniture,very friendly heplful fitters,arrived exactly when advised.
1 issue only, I had requested easy gliders as i am disabled and struggle to move heavy furniture,can this be resolved please?

15 July 2026
Rated 5 out of 5 stars

First time in the shop was welcomed by…

First time in the shop was welcomed by barry who went thriugh everything with us he helped us pick the right suite and colour he gave us the measurements to take away to make sure it was the right size for my livingroom when we went back to order it barry went through every thing we needed to know and we made the purchase he was great.

15 July 2026
Rated 5 out of 5 stars

From the moment we walked in

From the moment we walked in, we felt welcome, almost as if being “invited in to your home”. The store smelled great (important point) and looked and felt very relaxing. Staff were very knowledgeable and helpful and knew when to step back to allow us to consider options. Tbh, this probably helped us decide to buy on our first visit.

14 July 2026

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