Choosing our suite and delivery dates. Clearly explained and delivery received on time and efficiently by Rob and Ross. Happy Customer.

We are not very easy to find but the crew took their time to find us and deliver our new recliner with no problems or issues at all. Excellent

After finally delivering 2 months late they sent the snuggle chair with the wrong coloured legs (2 other items in order were correct legs)
I've been waiting for a call back for days, can't get through on phone and no response on their contact us form. Really wouldn't bother with them.

I would have given them 0 but it’s not an option. The van came with my sofa and said they have called me 20 times, which is complete nonsense. I received a text with a vague delivery time.

After they had finished where they have left the sofa not fitted and with plastic still dumped in my home.

I went outside to move my car and found bottle caps and broken plastic shards where they have emptied their tool bag on my driveway, lucky I have cameras and have taken photos of the mess left. I am appalled with the service would not recommend to anyone.

Easy to discuss my needs and options with Nick. He found a style, material and colour within my budget. No pushy sales technique just honest advice.

Store: Kidderminster
Team member: Matt
Went into the store to buy carpet and bought 2 sofas instead. Matt was a pleasure to deal with!

We found Alice in the store at kidderminster most helpful and informative, she was able to answer all the questions we put to hear clearly and in detail, many thanks ,

The SCS delivery guys Ehigie & Josh did a great job. Very careful with our new furniture through the house and doorways, making sure everything was in situ and clearing away all the rubbish

Alice inshore was professional left us alone first to look around. Then was very helpful explaining how all designs could have added features and any materials. We then made our decision and prices were given for different materials so we could decide, overall experience was excellent

Still waiting for settee and chair to come purchased on the 6 Jan date was given 14 Feb then 28 March now been told 4 April not good enough it will be 4 months waiting time not happy paid in full cancelled by you twice

Kingsley & partner, the delivery drivers, were fantastic.
Rang us re arrival time. They were extremely friendly, professional & very efficient. Kingsley even attached protective pads to the feet of the sofa & snuggle chair to protect our laminate flooring.

They have a very nice sofa and very friendly staff thank you for u service tanks Stephanie

Delivery men were very polite and cheerful. They respected my property and were very informative.
A credit to ScS and an example to how other company
delivery people should act.

New chairs delivered by Kev and Paul was spot on.

Other aspects of dealing with SCS poor

Stephanie was great, talked me through all the options and was friendly, approachable and pleasant all the way through. There were a few IT issues but Stephanie's professionalism made everything go a smoothly as possible

DELIVERY GUYS QIUCK, CHEERFUL, AND PLEASANT
5 STARS ! BRILLIANT.

Overall was reasonably pleased with the service, however after having to remove the feet to get the furniture into the front room the casters were left on the bottom of the feet when they were re-attached. The delivery personnel also left the wrong sliders meaning a visit to the store in Kidderminster to resolve the issue as we could not get an answer on the phone.

Very friendly and helpful staff. Alice was lovely and clearly enjoys her job, trying to help people find exactly what they are looking for and making sure they have a lovely experience in the store. The manager was very helpful and Stephanie made a lovely cup of tea. Overall very happy and we came away with an amazing sofa.

Haven’t taken delivery yet, so subject to change 😂 In store experience was brilliant. We showed up quite late in the day, and I was worried the staff would be keen to see the back of us so close to home time, but Isabella came straight over and was so kind and helpful while I dithered about testing sofas. She was really friendly and made us a coffee…There were a few technical issues during purchase that caused us to stay in the store after closing time, and they were lovely about it. Highly recommend the customer service at this store.

Excellent service by the Delivery Staff who were friendly and efficient. Great Service.