Very helpful and informative when in the store. This kept us interested in the sofa we first took a liking to, but didn't want that material finish. Kept informed of progress and delivery with an ef... See more
Location
Switch location2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB
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See what reviewers are saying
Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... See more
Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... See more
Company replied
Delivery staff efficient and quickly set up furniture. They couldn’t fit glider cups as wrong size sent but a quick call to the friendly after care team and sorted in minutes
Company replied
Company details
About poltronesofà - Junction 9
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, United Kingdom
- 0121 506 1760
4.6
Excellent
2K reviews
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excellent communication informing me
excellent communication informing me what time to expect delivery...they worked very efficiently and were finished in no time..
27 May 2026
A great experience in buying what I…
A great experience in buying what I want.
No pushy sales people, just leave you to look around.
An excellent service when you buy also.
Top quality service
21 May 2026
Excellent service
Made to feel very welcome, given very good advise with no pressure.
Would definitely recommend
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well as soon as we walked in the sales…
Well as soon as we walked in the sales assistant did not leave us alone to browse we nearly went elsewhere
23 May 2026
Reply from poltronesofà - Junction 9
Good Morning,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to see that you have rated us as 2* on this occasion.
We do expect that the team are friendly, professional and helpful at all times so please accept my apologies if this did come across in a negative manner on your visit. I will ensure that your feedback is received by the team.
Thank you very much for your order with us and we will be in touch when this is ready for delivery.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Lee was superb
Lee was superb! He went above and beyond to be helpful and find out additional information for me, very knowledgeable about the range on offer along with the many fabrics. Couldn't fault the service at all.
19 May 2026
The lady that helped us in store let us…
The lady that helped us in store let us know about everything we need to know then whenever we needed ask a question she was there so helpful well spoken polite very helpful without being suffocating i cant remember her name unfortunately other wise i would name her very happy with the service
20 May 2026
superb customer care
superb customer care, let me say Lee is the best, he have explained us every detail, fabric and delivery.
Superb shop floor, superb employee's. 100% satisfaction.
19 May 2026
Great service as usual
Great service as usual, lee ( the salesman) gave us all the advice needed, very knowledgeable about the range and specifications etc.
19 May 2026
Great experience
We had a great experience from start to finish. The customer service was excellent — staff were friendly, professional, and took the time to clearly explain all the available options, fabrics, and delivery details. The whole transaction process was smooth and straightforward, with good communication throughout.
The quality of the sofa exceeded expectations, with strong craftsmanship and attention to detail. Most importantly, the comfort is outstanding — stylish, supportive, and perfect for everyday use. Overall, a reliable company offering both excellent service and high-quality furniture.
9 May 2026
Spot on with delivery time
Spot on with delivery time. Punctual and courteous and timely efficient. Excellent service.
17 May 2026
Friendly
Friendly, helpful sales staff
Fully explained about delivery and date
Delivery arrived promptly as shown on tracker and was done within 15 minutes.
Overall, excellent service from initial visit to delivery.
15 May 2026
We got just what we wanted and…
We got just what we wanted and delivered on time, looks good in our room ,delivery men were polite and helpful,only gripe is that it was made in china not italy which we was lead to believe
13 May 2026
I happy with attitude .
16 May 2026
Delivered with care
Delivered with care, the two colleagues delivered service with a smile & great level of care!
15 May 2026
The sales team are very polite and…
The sales team are very polite and friendly. They explained how the structure works and was told to ask for Lee if we needed more help. We made a purchase, AJ was also helpful, we didn’t want to leave as we have never had so much fun trying to buy a sofa. Hopefully everything goes smoothly with delivery etc.
12 May 2026
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