We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... See more
Location
Switch location15 Queensgate Centre, Edinburgh Way, CM20 2DA Harlow, Essex,, GB
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Good friendly knowledgeable staff not to pushy, didn’t hover whilst you looked about which I like and happy to help once you engage with them.
After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the o... See more
Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disa... See more
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Company details
About poltronesofà - Harlow
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, United Kingdom
- 01279 630130
4.5
Excellent
2K reviews
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We had a great experience at…
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about delivery times. He was also very clear about the terms and conditions rather than glossing over the details, so we left knowing exactly what to expect on timelines and next steps. Highly recommend asking for him if you visit this store.
25 July 2026
The staffs knowledge and curtesy selection of sofas on display for
The staffs knowledge and curtesy
24 July 2026
Good friendly knowledgeable staff not…
Good friendly knowledgeable staff not to pushy, didn’t hover whilst you looked about which I like and happy to help once you engage with them.
19 July 2026
Very knowledgeable and helpful staff no…
Very knowledgeable and helpful staff no issues all very good .
25 July 2026
Brilliant service
They arrived on time, polite and friendly. Couldn't have asked for better service. Would definitely recommend.
17 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Original sales experience excellent
Original sales experience excellent, but long wait for delivery was disappointing, when sofa arrived, installation was smooth and men polite. However, media consul hasn’t worked at all.Again very disappointing and annoying! Contact with staff originally was positive but when had to make several more calls to be told engineers wait for parts could take 12 weeks, heartbreaking!
14 July 2026
Reply from poltronesofà - Harlow
Good Morning Mr Page,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the concerns that have been raised with your furniture and can completely understand how disappointing it must be for you.
This has been raised with the technicians at Emmiera, and the required part is on order however I apologise that the lead time is longer that we both may have hoped for, rest assured that as soon as the part is available Emmiera will be in touch to resolve.
I can see that a refund has been agreed also which will be actioned once the repair has been completed, and you are happy that this is rectified.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Eccellent customer service
11 July 2026
The service was exceptional
The service was exceptional, such friendly staff, and we are excited to try our new sofa! I believe the main person we spoke to was Andrea
7 July 2026
First time customer
Service at the store (Harlow) was excellent. Friendly and helpful staff.
Delivery and installation was excellent. We were kept well informed on the day of the delivery, although this was rescheduled from the original date due to "technical difficulties"! Great service from the delivery team
Online account once order placed was not great!
7 July 2026
Reply from poltronesofà - Harlow
Good Afternoon Michael,
I hope you are well and thank you for sharing your feedback.
I am pleased that you found the team in store to be friendly and helpful on your visit and were kept informed regarding your delivery.
I am sorry that this did need to be rescheduled and apologise for any inconvenience it may have caused.
Thank you for your order with us.
Many thanks.
Poltronesofa at ScS
Social Media Team
Looking to buy a sofa?
An extremely professional salesman, very knowledgeable and inspired confidence in the sofa we purchased.
3 July 2026
Great service helpful staff
3 July 2026
KEPT INFORMED WHEN DELIVERY COMING
KEPT INFORMED WHEN DELIVERY COMING. 3 NICE GUYS WHO WERE EFFICIENT AND HELPFUL. MADE IT LOOK EASY SO VERY GOOD AT THEIR JOB. VERY IMPRESSED WITH SERVICE
5 July 2026
Start to finish polite kept me updated…
Start to finish polite kept me updated Al way through
3 July 2026
Always kept up to date on timing.
Always kept up to date on timing.
Delivery team impeccable in their timing, communication, politeness and cleanliness.
1 July 2026
After having trouble with the delivery…
After having trouble with the delivery van, the depot organised a back up vehicle. This caused a delay on the delivery time quoted. However, we were informed of the later arrival time and with the offer of glasses of water all round the three delivery men completed the job quickly and efficiently.
Well done the lads. I am an ex transport manager for a department store and I know what this service to customers is all about. Thank you. A J Baggie
20 June 2026
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