poltronesofà - Dearne Valley Reviews 

1,634
TrustScore 4.5 out of 5

4.6

Unit 3 Cortonwood Retail Park, Brampton, S73 0TB Barnsley, South Yorkshire,, GB


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Rated 5 out of 5 stars

Julia was so kind, friendly and humorous while remaining professional and classy, that it was choosing an accent chair. Julia immediately matched my energy and vision of what I wanted. The guy on shif... See more

Rated 5 out of 5 stars

The staff were very friendly and helpful, nothing seemed like too much effort for them to discuss, or find out about. They seemed knowledgeable about the different sofas on offer, and willing to spend... See more

Rated 5 out of 5 stars

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee... See more

Rated 3 out of 5 stars

Delivery and quality excellent,but disappointed that glides that we ordered at the same time as the sofas 3 months ago were not delivered at the same time. We were told they were out of stock and not... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Dearne Valley

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 3 Cortonwood Retail Park, Brampton, S73 0TB, Barnsley, South Yorkshire,, United Kingdom

  • 01226 272770

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,634)

16,404 reviews in the last 12 months

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Rated 5 out of 5 stars

All round excellence

Well laid out showroom. Attentive staff who clearly know their products. Easy to choose the right product. Delivery on time by a friendly crew who carried out their work quickly and efficiently. My only quibble would be the 3 month wait from ordering to delivery.

26 July 2026
Rated 3 out of 5 stars

Delivery and quality excellent,but…

Delivery and quality excellent,but disappointed that glides that we ordered at the same time as the sofas 3 months ago were not delivered at the same time. We were told they were out of stock and not sure when they were due back in stock. When I phoned the store to query ,I was told I could collect them myself from there , which resulted in a 25 mile round trip . This is not really good enough .

26 July 2026
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Reply from poltronesofà - Dearne Valley

Good Afternoon Mr Thompson,

I hope you are well and thank you for your review.

I am pleased to see that everything went well with your delivery and that you are happy with the quality of your furniture.

Please accept my apologies that the glides were missing from your delivery and that this resulted in you travelling back to store to collect.
I can appreciate how frustrating this must have been for you and apologise for any inconvenience caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Friendly and helpful staff

The staff were very friendly and helpful, nothing seemed like too much effort for them to discuss, or find out about. They seemed knowledgeable about the different sofas on offer, and willing to spend time assisting me to make an informed choice.

20 July 2026
Rated 5 out of 5 stars

Julia was so kind and fun

Julia was so kind, friendly and humorous while remaining professional and classy, that it was choosing an accent chair. Julia immediately matched my energy and vision of what I wanted. The guy on shift with her that day paid neither of us any attention, no word, nothing, but at least he let us get on and have our moment. I'd have Julia work for me if I could, she is a kindred spirit!

25 July 2026
Rated 5 out of 5 stars

Pleasure shopping here.

The staff were very very helpful . With all our requirements. It was a pleasure to shop here, when these days you don't see the helpful staff . Great overall 👌. Many thanks.

24 July 2026
Rated 5 out of 5 stars

Made to feel welcome and left to look…

Made to feel welcome and left to look around the store with occasional information & advice. We ended up buying the first one we saw and were happy with. It was on offer as it was a display settee & to clinch the deal the gave us an extra £50 discount.
Also we can pick it up in a week as opposed to 2 months to manufacture it!
Very happy.

19 July 2026
Rated 5 out of 5 stars

Leather Recliner Review

From placing the order with Suzie at the Cortonwood branch in Barnsley who was extremely helpful to delivery everything went really smoothly. The communication was good throughout the process. Also happy with the quality of the sofa and the comfort.

17 July 2026
Rated 1 out of 5 stars

The furniture is great delivery was…

The furniture is great delivery was excellent delivery men top rate but unfortunately it was the wrong one went to tell the people at ScS who admitted immediately that they had ordered the wrong sofa but was told by one salesman that they couldn't do anything about it and told by another salesman that he would look into it and get back to me but at this moment I haven't heard anything. Overall very disappointed won't be using ScS again

17 July 2026
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Reply from poltronesofà - Dearne Valley

Good Morning Gary,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you were happy in the service from the delivery team however I am sorry to see that your furniture is not what you had expected.

Looking at your confirmation document I can see that you ordered the SAVIO 3 CORNER 1 WITH CONSOLE in the colour Camelia 850 (Anthracite).
I have passed a message onto the store to advise that you haven't yet received a call back, and ask that they reach out as soon as possible.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Perfect from the start

Perfect from the start, we were welcomed into the premises and showed us the sofas with no pressure to buy. The estimated date of delivery was given and we were updated with the exact date later on. Day of delivery was well organised, they arrived on time and were professional and friendly. I just love my sofa it’s beautiful. All in all an excellent, smooth process.

12 July 2026
Rated 4 out of 5 stars

Delivery team were on time and nice…

Delivery team were on time and nice people, they explained that out static chair had a bearing that was damaged ( chair foot couldn’t be screwed on) and we would be contacted to arrange a repair which is yet to happen??, pleased with our suite and look forward to hearing from you regarding the repair to the chair foot.

17 July 2026
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Reply from poltronesofà - Dearne Valley

Good Morning Mr Woodcock,

I hope you are well and thank you for your review.

I am sorry to see that there was an issue with your furniture following the delivery taking place.
I can see that this has now been raised with the 3rd party technicians at Emmiera and a new leg and bolt has been placed on order. This should be ready over the next 5-7 days and they will reach out to you so this this can be resolved as quickly as possible.

Please accept my apologies for any inconvenience caused.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Easy shopping.

When arriving at the shop I was met by a lady who was exceptional helpful to me .She guided me to the exact sofa I needed .I was needing it to be an exact measurements .She kindly measured it for me and luckily it was perfect.

17 July 2026
Rated 3 out of 5 stars

Like the furniture

Like the furniture, staff a bit overbearing

14 July 2026
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Reply from poltronesofà - Dearne Valley

Good Morning Paul,

I hope you are well and thank you for taking the time to leave us your review.

We are pleased to see that you were happy with the furniture in store however I am sorry that you were disappointed with the service from the team.
They would always aim to provide a positive environment and apologise if this did come across in a negative manner.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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