the young assistant listened to our requirements and we found what we were looking for, the assistant still showed us other items around the store. Telling us to look upstairs she then arrives saying... See more
Company replied
2B The Tollgate Centre, Tollgate West, CO3 8RG Colchester, Essex, GB
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the young assistant listened to our requirements and we found what we were looking for, the assistant still showed us other items around the store. Telling us to look upstairs she then arrives saying... See more
Company replied
During our visit staff found the perfect balance of attention but without being overbearing or pushy. We were welcomed to the store and allowed to browse without interference, but someone was al... See more
We always research customer reviews before any major purchase and thought they seemed a little generous to poltronesofa.......not at all! Our whole experience was indeed exceptional. We were abl... See more
The furniture was delivered on the 21 the 2 guys were great only problem was we asked for a dismantle so they had to take it away now waiting for the item to be redelivered .sitting on camping chairs... See more
Company replied
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Written by the company

2B The Tollgate Centre, Tollgate West, CO3 8RG, Colchester, Essex, United Kingdom
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All we have to say what a great experience
We had a great the lady who severed us was
Zowy she was so helpful and as we were looking around she asked can she help us we said just looking but then we found a sofa and chairs that we liked so we spoke to Zowy
and she helped us and she asked us if we wanted a cold drink which we said yes
So thank you Zowy for your kindness
Best regards MR MRS H
Fast efficient service ordered on friday delivered following Wednesday, Zelda was very knowledgeable and helpful.Super ex display price.
I was kept in formed & updated on my delivery time & when my furniture arrived the delivery men were very friendly, polite & helpful.
Very helpful reception staff service very good only gripe long wait delivery.
Our Sales person was Zelda at the Colchester branch, excellent products knowledge. She showed us suitable sofas for our stature, the seat depth being the most challenging issue! We went away, thought things through, no pushy sales techniques and we were back to place our order! Everything from insurance, finance & delivery was discussed in detail. … we feel very happy with our decision … now all we need is in move date to our new home 🏠
Service was excellent - the person who looked after us (Gill) went out of her way to be helpful - we are looking forward to having the sofas delivered and would totally recommend this business to anyone
Delivery earlier than expectation set by sales person and early delivery on the day rather than late afternoon. Staff in the day were very polite, and careful.
from the time we walked in the store down to delivery your staff were friendly and informative. and would highly recommend.
The lady who served us was a most brilliant person who was extremely helpful and most obliging. An asset to your company. Your products are exceptional in design and quality. A good all round experience,
Company kept us in touch about delivery very professional Chris and mark fitted the furniture took away all the packing’s very pleased with all that they had done could not have faulted with anything that they had done
Great delivery guys, very helpful, nothing was too much trouble, good experience all round, very pleased, thank you very much, love my new sofa.
Staff helpful and informative very good service however disappointed we have to wait till September for delivery 🚚😁
The communication was excellent, they let me know the day before and phoned me to say they were 40 minutes away. They managed to get the sofas into the lounge with care and professionalism. They set the sofas up where we need them, sorted out the plugs for the raised leg mechanism. They were polite and courteous. I offered them a drink but they said no because the company track where they are and they cannot stay too long at any of the houses. That is a shame given how hot the day was when they delivered
From payment (Feb) to getting the chair (June) was too long but pleased with it now it’s here.

Reply from poltronesofà - Colchester
Guy that delivered the sofa were amazing but the quality of the sofa is a absolute let down not happy at all after what we paid and as usual once scs have delivered you can't contact them to tell them about the faults,have been trying all day

Reply from poltronesofà - Colchester
We were left to have a good look round no one pushed us it was great when we were ready to order the guy was so polite and helpful couldn’t ask for more
Zelda was great, very knowledgeable, helped us think about what we really wanted and was not pushy at all. Great 5 star service
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