poltronesofà - Chesterfield Reviews 

1,623
TrustScore 4.5 out of 5

4.5

Markham Retail Park, Markham Road, S40 1SR Chesterfield, Derbyshire,, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went to chesterfield store and all the staff were lovely, Lewis introduced himself and was really helpful, not pushy and answered any questions. We purchased a sofa and chair and can’t wait to receive... See more

Rated 5 out of 5 stars

Friendly and helpful staff who offered advice but left us to browse at our leisure. Staff were on hand to answer questions and provide information such as measurements etc. Great shortlisting serv... See more

Rated 5 out of 5 stars

Everything went well from start to finish from choosing & ordering to delivery. The lady in the shop at Chesterfield was very helpful I was told it would be 12 week's to delivery & it was exactly. The... See more

Rated 2 out of 5 stars

Sofa delivered in May. Wrong colour, wrong material. Contacted Company. Accepted it was their fault. Arranged for correct one to be made. Promised priority as their fault. It is now nearing end July.... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Chesterfield

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Markham Retail Park, Markham Road, S40 1SR, Chesterfield, Derbyshire,, United Kingdom

  • 01246 541010

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,623)

17,754 reviews in the last 12 months

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Rated 1 out of 5 stars

When received on the 17 of July it was…

When received on the 17 of July it was totally different colour to what I had chosen and the one on display is what i chose.

18 July 2026
poltronesofà - Chesterfield logo

Reply from poltronesofà - Chesterfield

Good Morning Denise,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that you have concerns regarding the colour of your furniture and do not feel this is the same as was selected in store.

I can see from your order document that you selected the GAROFANO 853 (Anthracite) option.
If you would like us to review this further then please complete our online contact form on the link provided below.
This allows us to obtain all relevant information , along with photographs of the sofa and attached batch labels, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 3 out of 5 stars

The delivery driver and partner were…

The delivery driver and partner were fine, there was no issues with them but one of the chairs has a dent in the seat and an elbow dent on one of the arms, There is a major difference between the 2 chairs that were delivered 1 is fine but the other looks like it may have already been used, we will need someone to come and view this at our home, or we will come into store to discuss this

12 July 2026
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Reply from poltronesofà - Chesterfield

Good Morning Stephen,

I hope you are well and thank you for your review.

I am so sorry to see that you have concerns with one of your chairs and apologise that has arrived in this way. I can understand how disappointing this must be for you.

Please raise any issue with our aftercare team on the link below. If you use the option for manufacturing fault on the contact form.
This allows us to obtain all of the relevant information so that we can fully review this and advise on the next steps.

The link that you need is: https://enquiries.scs.co.uk/

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent

Everything was explained about the sofas and choices we had as soon as we arrived. The sales assistant (who's name unfortunately I can't remember), was so helpful. We were left to browse, and when we found the ideal sofa the process of making the order etc, was simple. Very good customer service.

6 July 2026
Rated 2 out of 5 stars

time factor on delivery's when purchasing sale stock

Staff very attentive with us, disappointed with delivery service having to wait 4+ weeks after purchasing sofa +chair+stool

8 July 2026
poltronesofà - Chesterfield logo

Reply from poltronesofà - Chesterfield

Good Morning Mrs Hubball,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with the service from the team in store on your recent visit however I am sorry that the delivery lead time is longer than you may have hoped for.
I can understand why this may be disappointing for you and apologise for any inconvenience.

As soon as your furniture is ready the team will reach out regarding your delivery.

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 4 out of 5 stars

We was greeted on entering the store…

We was greeted on entering the store and then left to browse for a while, then the salesman helped us sort out choosing our new sofa and was very knowledgeable, the only downside was they ordered the wrong colour suite which got rectified quickly

8 July 2026
poltronesofà - Chesterfield logo

Reply from poltronesofà - Chesterfield

Good Afternoon,

I hope you are well and thank you for your review.

I am very pleased that you had a positive experience with us overall and found the salesman to be helpful on your visit.
I am sorry that the incorrect colour was initially added however I can confirm that this has been amended to the Camelia Anthracite 850 option as requested.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

The delivery staff were helpful made…

The delivery staff were helpful made sure we knew just when to expect their arrival
Put everything where we wanted it placing
Made sure we were happy with everything before they left and knew how to contact them if we had a problem

30 June 2026

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