Wasn’t happy with the customer service/incorrect information provided at store at the time of purchasing my sofas due to the following:
1. We were not explained properly the warranty cost, in fact were told it’ll cost us much less than what we were charged.
2. We were assured that one of the sofas will arrive on 10th July and the other two will arrive end of August. However, when I checked the online tracking, all three sofas are marked to arrive end of August. Went to store to question and was pretty much told there is nothing they can do!

Edited after reply received on 02/06/26: Thank you for your reply and I’m aware that my delivery date is set for 28/08/26. However, as stated in my original review, at store we were assured that the sofa bed will be delivered on 10/07/26 which was the reason to go ahead with the entire order. It’s extremely disappointing to have to wait for full 4 months for the entire order and have already been to the store which were not helpful and pretty much said they can’t do anything and nobody can take responsibility or speed up my delivery.

Adam was brilliant. Found us the perfect sofa bed. Happy for us to go away and reflect. Two weeks later we spoke to him by phone and booked it.

Salesman very helpful and knowledgeable. Was able to find a sofa which suited our purpose showed us a number of suitable coverings.
Overall good experience the only negative was the long wait for delivery but thar seems to be the same elsewhere. So pleased with the service we recieved and we would be happy by from Poltronesofa again.

Excellent delivery and setup service from the Chelmsford branch. The team were friendly and efficient, and the sofa looks amazing in my flat. Very comfortable and really happy with the quality. Arrived on time and everything went smoothly.”

Very pleased with the service

The staff were very friendly and knowledgable.
I had very limited space and tiny entrance and doorways but they knew exactly which 3 sofas would fit and showed me them and then talked me through ordering and delivery
Highly recommend

The 2 young men who delived my chair. Contacted me before they arrived with a delivery time. They worked well together and treated my home with respect. They took every piece of packaging away with them and left the chair in the position I requested. It was plugged in and tested before they left. Perfect.

Very good and helpful the day we ordered,delivery date from Italy on time, delivery to us was perfect.

Great service by member of staff. Friendly without being pushy .Returned after looking at furniture and few weeks and still the same attitude New the answer to all questions asked

It started with the team in the showroom.
They were very informative regarding the various seats we reviewed and able to provide delivery timing for each.
The purchase process was very smooth.
The delivery team were also very helpful and polite.

Jackie was superb, 1st class service. Very patient, help us choose the right sofa and fabric choice, would highly recommend, really looking forward to taking delivery of our new sofas, Thank you for an excellent customer experience

We visited a couple of times before we made a decision.
Adam and Chloe at the CHELMSFORD store were very welcoming, but not at all pushy.
They were both professional and knowledgeable about the sofas we were interested in.
A very nice store,great selection of sofas.
Worth a visit.

Very good service.

Staff were extremely helpful and clearly explained the benefits of the sofas we were buying.

Shop staff were very pleasant and helpful. No pressure!
Delivery crew were prompt efficient and polite.

We were offered help when needed but the staff left us alone to make our decisions in private.

We had an excellent experience with at Poltronesofa Chelmsford. They had a very good range of sofas, armchairs & fabrics on display to choose from. The staff were welcoming, knowledgeable & helpful without being pushy.

The salesman was very knowledgable and helpful. Whilst we waited for credit confirmation he got us a drink

Staff were really good answering all my questions clearly and explaining about the cover and delivery