Plenty to choose from lovely friendly staff but very disappointed with having to pay delivery when 8hours later you was offering free delivery on all sofas surely your stores know when offers are starting so that let your business down

Everthing from going up the shop to pick my three-piece to my delivery was so easy everyone was so helpful. I really recommend going here, my three-piece is beautiful.

Very helpful delivery men who had to disassemble the sofa on my drive and then put it together again in my bedroom they were amazing
Thank you very much

The delivery man were polite and friendly and did a great job bringing in and setting up the sofa. Everything was fully explained and I can’t fault anything about the service.

Everyone in the store on both days we visited were really helpful and friendly

After searching and visiting a number of different retailers, we found our ideal furniture at the store in Cardiff Gate. The service was first class with everything handled in a knowledgeable, professional and friendly manner. There was no over demanding sales pitch and our requirements were fully met. Looking forward to our delivery.

The staff were very helpful and friendly, the quality of the furniture was outstanding

So we went to 2 different poltronesofa stores. 1 in Newport where we were in there for 40 minutes looking at sofas and not 1 staff member came to speak to us. I was ready to buy. 10 seconds in the one in Cardiff and a lovely person called Richard spoke with us and was with us for almost an hour and a half and was helpful and kind every single step of the way. Ended up buying a sofa. Newport store, needs training in customer service, Cardiff, need raises for how good they were.

no pressure selling good delivery service

My floor is dented

operators were friendly, helpful and professional. could not improve the service

Delivery and set up was done very efficiently.

Delivery within the allotted time window and quick assembly. Polite and helpful staff

Dealt with by Joe who gave us all the information as far as we were aware until we read our email upon returning home.
Unfortunately he omitted to tell us the price of delivery for One chair. Which was we felt extortionate
£128.00 when you think we live in Cardiff.
Had we known this we wouldn’t have placed the order.

As soon as we stepped into the store we were blown away.
The smell was lovely, the staff well presented and smart, all wearing the same and all looked clean and welcoming. It was easy to see who they were amongst other shoppers.
We were met with respect to look around whilst kindly being informed about the ways of the store and ordering.
All staff very friendly and respectful. Things were explained clearly and concisely.
You have chosen well with your staff and I for one, will be recommending your store to anyone that needs or will listen.
In all the years of shopping, I have never felt so relaxed, welcomed and respected.
I wouldn’t change a thing. This store has outdone any other furniture store that I have ever visited.

When entering the store there was a member of staff to create you and said if you need anything just ask. They left you to look without someone behind you watching you. When you were ready to help. All members of staff were very friendly and helpful. Would recommend this store if asked where to go.

SCS sofa & furniture complaints group on facebook
14,000 members!!! Says it all ....
My experience as a customer is that they are unprofessional
I would advise everybody to avoid this company
Cannock store sold a product and would not allow cancellation within 24 hours after we found all the bad reviews and experiences of other customers.
Scimming through T&C s with a tablet that does not explain that your consumer rights are non existent as far as cancellation goes when you buy instore.
Now multiple emails later to the customer services - zero responses!

Plenty of choices of sofas; lots of different configurations and materials - something for everyone. It was easy to order. Staff in store were helpful. Kept up to date via email and text. Delivery company were pleasant and helpful. A good experience all round.

We knew the sofas we wanted prior to visiting the shop.
Karl was very helpful with excellent customer service.

Order arrived 3 hrs earlier than we were notified, without any call to advise of the change in delivery time, fortunately we were at home and able to accept the delivery.