Kiri and Kim were very friendly. Let usbrowse undisturbed but regularly asked if we had any questions. We were there about two hours in total trying and comparing suites. Even made us a latte each. Gr... See more
Location
Switch location3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL Cardiff, Glamorgan,, GB
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See what reviewers are saying
From start to finish 100% happy. The staff from the shop to the delivery were very friendly and very helpful and everybody made the experience of furniture shopping easy. The settees are absolutely s... See more
The experience of purchasing was really good. Apparently we bought when Poltronesifa went live & we were the first to purchase one of these. The delivery company were a credit to you. So overall a... See more
The delivery guys were impeccable and could not fault them at all they kept me in touch where they were an how long they would be to deliver my sofa. But unfortunately the sofa was scratched and the 1... See more
Company replied
Company details
About Poltronesofa - Cardiff
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
3-4 Cardiff Gate Retail Park, Dering Road, CF23 8NL, Cardiff, Glamorgan,, United Kingdom
- 0191 731 3300
4.7
Excellent
3K reviews
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New 3 piece suite
Delivery was carried out efficiently by polite gentlemen and we are thrilled with our purchase.
11 July 2026
Excellent service from the delivery…
Excellent service from the delivery team ,great looking sofa.
9 July 2026
Kim down cardiff gate was brilliant …
Kim down cardiff gate was brilliant customer service outstanding no pressure off them and really helpful well done
9 July 2026
2 really polite men nothing too much if…
2 really polite men nothing too much if asked. Very nice
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff very informative about the…
Great staff very informative about the chair we purchased all round good service
7 July 2026
Reply from Poltronesofa - Cardiff
Good Afternoon June,
Thank you for taking your time to leave us a 4* review.
I am please to see that you are happy with the experience received and that the Sales Advisors in Store were very informative.
If there is anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Kiri and Kim were very friendly
Kiri and Kim were very friendly. Let usbrowse undisturbed but regularly asked if we had any questions. We were there about two hours in total trying and comparing suites. Even made us a latte each. Great service from the store.
3 July 2026
Made to feel welcome straight away.
Made to feel welcome straight away.
Looked after our needs and was very helpful to ensure we ended with what we wanted.
3 July 2026
The men very polite efficient and quick…
The men very polite efficient and quick made sure we were happy with the service well done boys
3 July 2026
Informative and non pushy sales team
Informative and non pushy sales team. Really helpful and explained everything exceptionally well! Top stuff.
13 June 2026
Efficient service and clear…
Efficient service and clear communication from day we purchased through to delivery.
Delivery was before estimated time on delivery day.
Great service.
1 July 2026
They arrived on time
They arrived on time. They were courteous. Took all the delivery boxes and wrapping. They positioned it in almost final place; we only had to move it a little. Would use them again.
3 July 2026
Efficient and kept informed
3 July 2026
Reply from Poltronesofa - Cardiff
Ciao Emma,
Thank you for your review and for sharing your feedback.
We’re pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Poltronesofa at ScS
Social Media Team
The service from attending the store
The service from attending the store, to being advised on colours and specifications to ordering and delivery has been exceptional. Love the furniture we bought for the Living room and Conservatory.
2 July 2026
Timeing polite and careful.
2 July 2026
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