Excellent service from Simon and Travis. Recliner delivered for my mum, 84 years old and no internet! She was texted the day before and in the day and was called twice with updates. Great service, delivered and fitted up quickly, no fuss. She was thrilled. Thank you.

Ordered with Sam, he was really helpful and personable. Pleasant experience. Would recommend booking an appointment with him to discuss your queries.

Outstanding quality service ordered with Shah in Beckton, London. Took his time and insight with his colleague who gave a fantastic level of insight into the product chosen as well has 5 year package £120 bargin.

Delay in delivery but end result was delivered today, suberp!.

Tbe delivery team were excellent brought in and unpacked the sofas and very professional and curtious. Called 20mins ahead of time. They were fabulous guys.

Well done SCS...overall 9/10...( minus for sofa being delayed).

Bonaci - Khan & Sajid very good customer service and delivery timing. They fitted the sofas fast.

Ordered one Sofa Bed worth more than £1200 IN. Got completely scammed. they gave the Sofa bed IN MARCH 25 specially bed structure with cheap quality. Tried to contact the Customer service for last 1 month. no Response. visited their store given an email addres and Complained no response for last 3 weeks. I AM TRYING TO RETURN THE SOFA FOR REFUND OR FIX IT. PLEASE AVOID THESE SCAMMERS.DO NOT BUY IF YOU DONT WANT SAVE MONEY. THEN THEY ARE A FRAUD COMPANY. THEY SHOULD BE SHUT. AVOID. DO NOT BUY!!

PLEASE AVOID THESE SCAMMERS. THEY ARE A FRAUD COMPANY. THEY WILL SHOW YOU THE BEST ITEM IN THE SHOW ROOM BUT THEN WILL TAKE MONTHS AND SOURCE A CHEAP SUPPLIER AND DELIVER WHICH DOES NOT MATCH WITH THE ORIGINAL ITEM YOU SAW TO ORDER. AND THEIR CUSTOMER SERVICE DONT EXIST. NEVER REACHED THEM PLEASE. AVOID. DO NOT BUY!!

Review relates to SCS branch based in Beckton E6. Dis-colouration of sofa occurred within 3 years despite me taking out additional 5 year premium cover on the leather itself. When I got in touch they passed me onto their insurers who declined to send out a technician to rectify the problem concerning the leather fade. Eventually got in touch with furniture Ombudsman who basically said that the 5 year extended warranty doesn't cover structural defects. ScS denied there was a structural/ manufacturing defect. that's how the conmen got away. Look at the loopholes in the insurance before spending more money on insurance cover. I will never purchase anything from SCS ever again.

Dealt with David in the beckton branch. Helped me through the process and colours.
Used scs afew times now never an issue.

I wish I could give this company a positive review, but unfortunately, the experience has been extremely frustrating and truly unacceptable. We ordered three sofa items for my disabled mother, but only one was delivered, leaving her without adequate seating. There was no communication about the status of the remaining items or when they would arrive.

Concerned about the missing items, my mother reached out to customer services, waited on hold for hours and was eventually assured she would receive a call back on Saturday with an update. She waited all day, but no call ever came. This lack of reliability and poor communication is incredibly disappointing, especially given the circumstances.

A business should take its commitments to customers seriously—especially when dealing with essential furniture deliveries for vulnerable individuals. I would strongly caution anyone considering purchasing from this company to ensure they are prepared for potential delays and unanswered queries

Have not received order made on 5 January. We were told it could be expected by 18 April. No order or delivery update after this date so we called and were told delivery will be 29 April. Just received a message to say this delivery has been cancelled and they have no expected delivery date. What is going on ScS? Very poor customer service and not managing my expectations at all. Store staff were lovely.

Overall great experience

Ordered a sofa for my mum at the end of January . Delivery day was 14th March . SCS then have another 28 days to deliver after D day . That passed as well and there has been no notification from SCS to say there has been a delay. Called up their HQ in Sunderland and the customer service is absolutely woeful . That’s being polite. The people who pick up the phones do not have a clue . You ask to speak to managers when the phone lines open at 10am and are told ( at 10.05am) that they are all busy . When you ask which managers they have tried to contact - they can’t answer. It’s absolutely shocking. Then when you do get a call they promise they will call
Back the next day - never happens . Still waiting for the sofa - was due into the depot on 25th April - now told it won’t be there . They are dog sh1t and that’s being polite
Order from them at your own peril

Very nice salesman. Very helpful.

We were very pleasantly and attentively seen by Sam. Nothing was too much trouble sorting out change of colour of sofa. Excellent service and manners.

The staff were incredibly disrespectful. I received innapropiate comments such as "Go to daddy" which was said by an "owner" of the store. We were also stalked sround the store making us very uncomfortable. I felt that a sofa shop should allow customers to experience and test sofas and furnatures they can potentially buy. I was profiled and he did not do this to other customers that were present.

Delivery team were, efficient, and professional.

your crew turned up to deliver to me today they found the sofa would not fit in lift not to be beaten they carried it up 4 flights of stairs can only give them 10 out of 10 for their efforts well done SCS

Navi your sales agent was brilliant, very kind and knew the product well. Definitely a good sales person with excellent customer service.

The good service from the sales assistant

I am a very disappointed customer with SCS!! I have ordered Sofa from SCS and it was supposed to be delivered on 6th of March, when the delivery men came, they told me that the sofa was damaged and they took it back. I have been told that someone will contact me to let me know when my Sofa is going to be delivered. Now it’s been 4 weeks today from the day it supposed to be delivered and I haven’t heard anything since. I keep emailing and calling their customer service and no one bothered to reply back to me. Now I have a very special occasion coming up and I want yo know when my sofa is going to be delivered!!!