Great service in store, easy ordering process, kept informed when delivery will be and was easy to change delivery day.
Sofa very comfortable and looks lovely

Shannon at Pipps Hill Basildon store was extremely helpful, friendly and knowledgeable when purchasing our sofa, as were all the staff.

When we paid the final payment we did not receive a receipt, the guy who delivered the furniture was spot on I noticed some damage on the leather and they said they would report it and someone would get back to me so hopefully they will call me on Monday to get it rectified, minor details otherwise over the moon.

We were met by a lovely friendly young lady who helped us find what we were looking for and gave us all the options for possible variations for the sofa. Just wish it could arrive sooner!

Greeted by Amy with a big smile she was very knowledgeable and advised to give her a nod should I need any further information. She advised that she would leave me to look around. She advised about possible delivery time and what they could do for me re material choice and recliner or not. Would recommend this store very helpful staff but without putting pressure on customers to buy. VG

Very good service from start to finish

Sales personnel were very helpful ready to answer any questions, I received my furniture on time, the delivery crew were great.

Was very pleased with how we was approached in the shop we was met with a very friendly man called Callum at the basildon store as we walked in he did not put any pressure on us just told us he was there if we wanted any help
help us choose what we was looking for. As a disabled person Find it very easy to get around the store in my mobility scooter and look at furniture
where as I do find this very hard in some stores where they are very close in furniture too close to each other and find it very hard to move around. Where is this store? It was really easy to get about. We got before we was expecting and delivery which was efficient and they were very nice friendly delivery fellas recommended to use
this particular sofa is very comfortable so far highly recommended

Great service

George was so patient and helpful, made us feel so comfortable and helped us with all our queries.
Can’t wait for our sofa to arrive

The store is well laid out with a very good variety of sofas. We were helped by a staff member called Gary, i cannot praise him enough for being so helpful & having such a friendly manner . Nothing was too much trouble for him, showing us different materials for the sofas & cushions. Re-arranging the furniture to what we wanted therefore making our choice so much easier. An excellent shopping experience overall.

Excellent service, Gary was extremely helpful , and lovely cool showrooms , even got offered a hot or cold drink. Highly recommend 5 * service thank you😊 .

Callum greeted us into the store never pestered us and then came to assist with our order once we had chosen the settee we wanted. He was pleasant and knowledgeable.

Ordered_delivered updated on line delivery was efficient and friendly what more needs to be said good company would buy from again.

No pressure
Explanation on entering the store how the store works etc and we were free to look around in a comfortable atmosphere but staff on hand with any questions we had
Dean was very helpful and professional and we loved our experience with this company

Sofas are good quality , arrived earlier than predicted, delivery men were polite , clean and helpful , great service better than expected

Staff helpful not pushy and very knowledgeable about the products.

Very helpful people from the salesman to the delivery men. Was kept well informed all the way