DON'T WASTE YOUR MONEY if you want good after care customer service.
We bought a recliner sofa.
After only 4 weeks of being used, the cushions were out of shape and had creases in the material?!
We used their after care recommendations, turning the cushions every 1-2 weeks & the creases were still visible on both sides of the cushions.
We sent them images, showing them dipping in the middle and then clearly being all creased.
They initially told us it was our own fault for not following their after care guidelines (which we did)
But then said it was completely normal for that to happen???
So which one is it.......
Because it can't be both???
Even if the after care guidelines weren't followed, NOBODY should be buying a couch that goes out of shape in just 4 weeks?!?
It's clearly faulty & badly made but they couldn't care less.
We disagreed, they did nothing & said 'thats our final decision'
No apology, no offer of inspection.
NOTHING........
The couch was over £2000 and lasted no more than 4 weeks before looking like a 1-2 year old couch.
Don't waste your money on this absolute JOKE OF A COMPANY.
We will now be taking this to trading standards.

Your response also shows a lack of interest.....
Just a generic 'we're sorry you didn't like the outcome' speak to someone else about it.

Turned up a month later than expected then was wrong.
Wishthe communication with the admin team was as good as the reply on trustpilot.
Had a reply 1 week later from a no reply email address, asking me to provide info the delivery men submitted with the delivery note.
Went to store they can’t help.
Sent a second complaint form online still no reply 3 weeks later after delivery.
Cant phone anyone. Even if you do leave a voicemail, don’t get a reply.

Shocking customer service.

Waited in for a 4pm delivery, turned up at 6pm,the delivery team apologized for running late , brought the suite into the house , and left me to unpack and put legs on and fill my bin with all the waste packaging

The delivery men were on time and respectful of the property. They were polite and fast, delivering a recliner chair.

Excellent service from SCS went above and beyond in assisting me with my delivery they delayed my delivery for me until I was ready for it. The two guys that delivered it today we're very professional,polite and friendly explaining everything they we're doing. They were so quick and cleaning everything as they went couldn't be more happy with my new furniture would highly recommend.
Thanks for a great experience.

Two piece corner unit ordered , wrong piece of furniture sent, spoke to someone on the phone said they would call straight back and sort those out out , heard nothing.

Kate W at Aintree store was excellent. Answered all our questions clearly and concisely and nothing was too much trouble.

Excellent service. Contacted to say they would be earlier . Took time to help my mum decide how she wanted the furniture . Professional .

Prompt, polite, & efficient

I would like to give a huge thank you to Kate at ScS Sofas - Aintree Shopping Park for her outstanding customer service. From start to finish, Kate was helpful, friendly, and thoroughly professional while assisting me with the purchase of my sofa bed.

She took the time to listen carefully to what I was looking for, explained the options clearly, and made the whole process smooth and stress-free. Nothing felt rushed, and her warm, approachable manner made the experience genuinely enjoyable.

It’s rare to come across such attentive and knowledgeable service these days, and Kate is a real credit to ScS. I wouldn’t hesitate to return to the store again and would highly recommend asking for her if and when considering another purchase.

Thank you, Kate!

Very clever you send me a reply which I cannot reply back to you. I cannot get in touch with you which is like déjà vu anyway so no do not get anything. from this store. All lies that’s all I can say. The after-care everything about it just keep getting passed around. I was willing to give you a chance to explain why I could not use my care plan which I paid for.

The Aintree store SCS was great and very good customer service, Katieh was very friendly and polite, very halp full guide. I am very happy with my purchase.

I’m very happy with my delivery, which arrived on time. Thanks to Dave, who was extremely helpful and understanding, especially when we encountered an issue with the delivery address.

Today we received a call from the manager or your Aintree store, he called after 2 emails had been sent to your company. My wife explained she had ordered black cushions but had received blue ones, he basically said she’d signed the order sheet so that’s our problem, also our suite lay in a warehouse in Scotland for 4 weeks before we received it again not your problem
We feel very let down by your customer service
It is honestly non existent

As explained to your very helpful manager we ordered black cushions but dark blue came, how does a customer know which colour a number represents, however as stated by your lovely manager it’s not the company’s fault
Extremely poor customer service from this company

From the moment we entered the sale room to the delivery today it has been a pleasure and great customer experience.

Delivery men attended between the allocated time. Brought in the house. Nothing was to much trouble. Assembled couch . Removed the rubbish. In and out in 10 minutes. Really friendly.

SCS are a complete joke who are not interested once they have your money. We bought a sofa which we collected on the 11th of August and once we unwrapped it we realised it was damaged. The material underneath was ripped the wheel was shredded, there was a hole in the material at the bottom and the runners that a pull out bit operates from was bent out of shape. they finally sent an engineer who replaced the material but could not fix the mechanism and said he needed instructions from Italy, SCS promised week after week to call us back and keep us updated which they never did, We have been ringing them twice a week for the last month to the point we have asked them to come and collect the sofa and give us a refund which they refused.. We are now having to file a section 75 claim with our credit card company.. DO Not use SCS they are a joke..

Delivery guys were fantastic, really friendly and polite. They did an excellent job

Terrible service. Communucation is poor to non-existant. 1 of 2 items recieved with no word of this until the actual delivery arrived.

System complication meant some ex-display items could apparently be sold, but not shipped. That was weeks ago. Multiple times have been told "its all sorted" however it clearly isnt.

The store (Aintree) rarely anwers the phone. When they do its just to say what you want to hear.

This was a small add-on order, to our larger sofa. I honestly would have not ordered such a high cost item based on this experience.

They work hard to get your money-then nothing.

LOOK ELSEWHERE FOR YOUR SOFA.

Very helpful staff order process was easy delivery was quick and professionally carried out set everything up the 2 man team was very polite and done everything