poltronesofà - Aberdeen Reviews 

1,991
TrustScore 4.5 out of 5

4.6

Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire,, GB


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Rated 5 out of 5 stars

Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range). Also explained all payment... See more

Rated 5 out of 5 stars

Great help from Blake today choosing a sofa bed. Took his time with us very patient helping to choose colour and material. Definitely recommend.

Rated 5 out of 5 stars

I had a great experience with Michael today, who was extremely helpful and patient when helping me choose the right sofa. He listened to what I was looking for, gave me great advice, and made the whol... See more

Rated 1 out of 5 stars

Do not buy from this company. The after care if you have a problem is non existent, I am now having to go to trading standards as they seem to thing a 4/5 inch gap is acceptable between seating cushio... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Aberdeen

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 4B Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire,, United Kingdom

  • 01224 322652

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,991)

18,051 reviews in the last 12 months

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Rated 5 out of 5 stars

We are very pleased with our sofas

We are very pleased with our sofas, very comfortable and well made. The 2 men that delivered, were very nice and assembled my sofa and positioned it for me and ensured i was happy before they left.

13 August 2026
Rated 5 out of 5 stars

From Ciao to Checkout —First Class

I had a really excellent experience from start to finish at poltronesofà in Aberdeen.

Michael greeted me with a cheerful “ciao” and took the time to explain how poltronesofà works. Rather than simply choosing a sofa exactly as you see it in the showroom, you can choose the style you like and then tailor it with your preferred fabric or leather and colour. It gives you far more flexibility than I had expected.

I was looking for something quite specific — a relatively small sofa to fit into a fixed space — and Michael was extremely patient. He took me around the options that would work, talked me through the different choices and then managed to make my preferred sofa work for the space I had available.

At no point did I feel rushed or pushed towards anything. The service from beginning to end was excellent, and the whole process was very easy.

I would thoroughly recommend the Aberdeen store and, in particular, Michael. Friendly conversation, witty throughout and clearly very experienced at what he does. A genuinely first-class customer experience.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need another

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly & Helpful

Visted Aberdeen store and was met by Lara who was very helpful, explained in full, all the different variations and fabric choices we could get our sofa in (villa range).
Also explained all payment options if we would like finance as it was 0% or pay outright,
Thoroughly enjoyed the buying experience no sales pressure just said if we needed further assistance just to give her a shout. Definitely recommend, thank you Again Lara

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We had a fantastic experience buying our sofa at Poltrone Aberdeen, thanks to the excellent service we received. Our salesman Michael was incredibly friendly, helpful, and knowledgeable, taking the time to answer all of our questions without ever making us feel pressured. What really stood out was the way he engaged with our children, making them feel included in the experience and genuinely interested in choosing the sofa with us. His warm, approachable manner made the whole process enjoyable for the entire family. We couldn’t be happier with both the service and our new sofa. Highly recommended!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Extremely helpful experience at the aberdeen store. I would recommend anyone looking for a comprehensive experience when buying furniture, visit the store. I have existing furniture in a hard to find colour and was able to buy a recliner chair in the exact shade I required.

28 July 2026
Rated 4 out of 5 stars

Wrong furniture delivered. The furniture staff were very helpful

The furniture staff were very helpful. The furniture was delivered when expected.
Unfortunately part of the 3 piece suite was the wrong material.. we had to accept the wrong item pending a replacement.. We have heard nothing from Poltronesofa since. Hears hoping we don't have to wait too long.

29 July 2026
poltronesofà - Aberdeen logo

Reply from poltronesofà - Aberdeen

Good Afternoon Ron

Thank you for taking your time to share your feedback on your experience with us.

I am glad to see that the Sales Staff were helpful but I am sorry that there was an issue upon delivery where part of your suite was in the wrong material.

I have checked into your delivery report and can see that the Driver has reported this issue on delivery and have sent an email across to our aftercare team in order to chase contact for you.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

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