Card choice are good actually and I found the website ok to navigate but the checkout and postage let's this company down badly. Its taken the 5 days to be delivered. There are way faster companies ou... See more
Company replied
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See what reviewers are saying
Good selection of cards but website is almost unusable on mobile. Terrible accessiblity, especially when phone in dark mode. Check out asks for your billing address twice. Guys, you have PayPal, just... See more
Company replied
Used Scribbler for years. Excellent service. But today I got my mother's, mothers day card.. sent to me. Not my mum.. additionally the card is all bent and damaged. Never ordering from here again... See more
Company replied
Absolutely love this store and the staff! A go-to shop even if there aren’t any immediate celebrations as they have such an incredible range of cards, postcards and gift options. During lockdown bein... See more
Company details
Written by the company
It was 1981, Margaret Thatcher has been in power for two excruciatingly long years already, Charles and Diana have just announced their engagement, Bucks Fizz have won the Eurovision Song contest and Scribbler has just been born! But unlike Thatcher’s reign, Charles and Diana’s marriage and the UK’s run in Eurovision, Scribbler thrived into what can only be described as a ‘well good shop’ (thanks @cheeselover92) and now has stores across the country and a brand spanking new website. Whether you’re looking for something outrageously rude (The Daily Mail hate us!), ridiculously funny, or sickeningly sweet, we've got you covered. We work with the quirkiest, most outlandish and anarchic range of designers to bring the best and …ahem, boldest products to you. Get ready to get it wrong... Scribbler level wrong.
Contact info
9 Harmsworth Street, SE17 3TJ, London, United Kingdom
- Customerservice@scribbler.com
- www.scribbler.com
2.7
Poor
166 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only leaving 1 star because 0 stars…
Only leaving 1 star because 0 stars isn’t available. The new website is clunky and difficult to use but my main problem is that they have kept nearly £30 of MY money that was credited to make paying easier. DO NOT USE
22 September 2025
Unprompted review
Reply from Scribbler
Hi there,
Thank you very much for your feedback! I'm glad to hear you were happy with your order :)
If you ever encounter any issues please do get in contact with us over at customerservice@scribbler.com
Best,
James
Ordered in the evening of the 23rd and…
Ordered in the evening of the 23rd and received it on the 27th which is great honestly. The cards are just as advertised and they are nice thick, sturdy cards. I only have one minor problem with them. They are all folded badly. I ordered 8 and it’s all of them. Due to them being thick cards it is not possible for me to re-fold without leaving more creases on the cards. I guess I could cut the tops slightly. Like I said, minor problem but one shouldn’t have to make cards even themselves. Would have loved to have given 5 stars.
27 August 2025
Unprompted review
Cannot order multiple cards
Website use to be great at ordering numerous cards at once but now you update one address and it sends all the cards to the same address. I didn’t realise this on a previous order and all the cards went to one address. Now you have the order separately so can’t get the fourth card for free and can’t reuse student discount code twice. This has been an ongoing issue on the website since last year. Will order from somewhere else in future.
16 August 2025
Unprompted review
Reply from Scribbler
Hi Cher,
Thanks for your feedback. Sorry for the delayed reply, this channel is not our usual review platform so isn't monitored as frequently. Our main review platform is Feefo: https://www.feefo.com/en-GB/reviews/scribbler-online
We do offer the ability to send to multiple address as part of one order. You can select as many cards as you like and apply an address to all cards in the basket, or choose an option to apply multiple addresses.
If you'd like further help with this you can contact us at customerservice@scribbler.com
James
Thanks Scribbler…
I know I can always rely on Scribbler to find a suitable card. The ordering process is good and cards arrived on time. Thank you Scribbler
25 July 2025
Reply from Scribbler
Hi Richard,
Thank you very much for your feedback! I'm glad to hear you were happy with your order :)
If you ever encounter any issues please do get in contact with us over at customerservice@scribbler.com
Best,
James
After going into your Leeds store and…
After going into your Leeds store and seeing all the unique cards I wanted to buy a card and some wrapping paper from the website for my partners birthday but the website is just unusable! You search for something nothing comes up or only half the search results. Once I did find some things I tried to check out and add my address twice that didn’t work so then I tried to make an account and it simply won’t let me. I would think about working on your website as I’m sure others have gone on and then not been able to purchase. Really poor!
30 July 2025
Unprompted review
Reply from Scribbler
Hi there
Thanks for your feedback. Sorry for the delayed reply, this channel is not our usual review platform so isn't monitored as frequently. Our main review platform is Feefo: https://www.feefo.com/en-GB/reviews/scribbler-online.
We are always looking to improve our customer experience, so thank you for you feedback which will help us to perfect the customer experience on site.
If you'd like you can contact us at customerservice@scribbler.com to expand on your feedback so we can note this with our web development team to further help the development of our website.
Best,
James
Horrible
Walked in Canary Wharf store with my 9 yr old son to buy a card for his mate. Surrounded by cards /mugs with 4 letter words all over them - my son closed his eyes it was so in your face - anything to make a profit eh?!
Wont be going back ever
19 June 2025
Unprompted review
Reply from Scribbler
Hi there
Thanks for your feedback. Sorry for the delayed reply, this channel is not our usual review platform so isn't monitored as frequently. Our main review platform is Feefo: https://www.feefo.com/en-GB/reviews/scribbler-online.
We appreciate you raising these concerns and are sorry to hear that you had an uncomfortable experience in one of our stores. We’ve built our brand based on cheeky and irreverent humour aimed at a mature audience which obviously isn't for everyone.
The products in question are not meant to be targeted at children and due to the adult nature of some of these we expect parents to shop with their children at their own discretion. In the shop windows we have a big Parental Guidance sign and we also use PG warning signs in store.
But we recognise there may still be more we can do to keep these away from innocent eyes (especially in smaller shops & peak season) and really appreciate your feedback which will be passed along to our store merchandisers.
Thanks,
James
Consistently late deliveries
Consistently late deliveries even when paying for premium shipping.
Seems to link to another service for shipping at the last stage and the premium option disappears even though you’re paying for it.
All a bit clunky and inefficient.
2 June 2025
Unprompted review
Send blank cards at full price
I suppose my custom card wasn't possible for them to print, but they din't give me any warning, just left it un-customised and sent me a blank at full price. Emails are rude and full of swearing with no adult content warning. Just not a good service at all.
29 May 2025
Unprompted review
Reply from Scribbler
Hi there
Thanks for your feedback. Sorry for the delayed reply, this channel is not our usual review platform so isn't monitored as frequently. Our main review platform is Feefo: https://www.feefo.com/en-GB/reviews/scribbler-online.
Unfortunately there is no order number for me to be able to help further with this. If you'd like to share this number I can take a look in to what has happened here.
Best,
James
Excellent quality and first class service! 👍🏻
Your cards are excellent quality and very funny!!!!
... They are spot on! 👍🏻
The service is also excellent!!! 👏🏻
25 May 2025
Reply from Scribbler
Hi there
Thank you very much for your feedback! I'm glad to hear you were happy with your order :)
If you ever encounter any issues please do get in contact with us over at customerservice@scribbler.com
Best,
James
Chester Store
Chester Store - Staff member whispering to other staff member & went to door away from customer to continue talk then came back in then waited for me to put things in my bag to continue conversation- made me feel awkward as a customer and service felt off. First time purchasing so put me off.
14 May 2025
Unprompted review
Reply from Scribbler
Hey Meghan,
Thanks for leaving this review, sorry for the delay, this is not our primary review channel so this isn't manned as regularly as our Feefo page: https://www.feefo.com/en-GB/reviews/scribbler-online
Thank you for your feedback in regards to your recent store experience, I've passed this along to our store manager now.
Our colleagues are of course allowed to speak with each other whilst on shift, however when customers are present they should be the priority.
All the best,
The Scribbler Team
You are truly THE WORST
You are truly THE WORST. I've got an issue trying to create an order and you make it impossible to contact anyone. Your query form needs an order number but I haven't got that far!! No-one is answering an email and your 'live chat' is not live. Bunch of absolute amateurs - I will not try to use you again. You know there are other card companies out there?
9 May 2025
Unprompted review
Reply from Scribbler
Hello Helen,
Sorry to hear about your troubles. I've had a quick search of your name in our Inbox and can see that an email response was sent across to your query (sent at 2:07pm on May 9th) at 2:39pm on May 9th, I can see that this response has been marked as read but there has been no reply to the email.
If you'd like to reply to the email we'll be sure to help with your query :)
All the best,
The Scribbler Team
Delivery deplorable
Just don’t arrive
Ordered Saturday. Today is Friday. No cards. Rubbish, use other more reliable sources
8 May 2025
Unprompted review
Reply from Scribbler
Hi Julie,
Thanks for your feedback and for updating the information given for us, we've been able to identify your order now.
Sorry for the delayed response, please note that our Trustpilot page isn't our regular review channel and so isn't manned regularly.
I can see that this was placed on May 3rd after our 3pm same day dispatch cut off point, and so it was dispatched on May 4th, with the expected delivery window of between 6/5/25 - 8/5/25 (please note the 5th was a bank holiday so this may have resulted in a slight delay).
I can't see an email sent across to us just yet, but if you'd like to email us at customerservice@scribbler.com, we'd be happy to help resolve this for you!
Thanks,
The Scribbler Team
my card arrived blank even though I put…
my card arrived blank even though I put a message inside. very disappointing for myself and the recipient.
25 March 2025
Reply from Scribbler
Hi there,
Thanks for getting in touch. We're really sorry to hear about this issue with your order — that’s definitely not the experience we want you to have.
So we can look into this and get things sorted for you as quickly as possible, please drop us an email at customerservice@scribbler.com with your order details.
Sorry for the delayed response, please note that our Trustpilot page isn't our regular review channel and so isn't manned regularly, if you do have any questions you can email us over at customerservice@scribbler.com for a much quicker resolution.
Best wishes,
The Scribbler team
Broken promises - unreliable - waste of time
Son ordered before Thursday deadline and the website promised it would be there for Mother's Day with special delivery. It's now Wednesday and postman hands over a 3 day late card which I have to sign for - funny part, it's got special delivery. This is clearly a problem with Scribbler's capacity for big day orders. Card is no longer funny! Scribbler is not reliable. Such a shame.
Update 8/4/25 - Son got a full refund from Scribbler so I've amended 'waste of money' to 'waste of time' in the title. Its good that they've recognised this as an issue, but when there's other players in this sector, getting it wrong once is one time too many for me.
2 April 2025
Unprompted review
Reply from Scribbler
Hi there Dom,
Thank you for your feedback, sorry for the delayed response, please note that our Trustpilot page isn't our regular review channel and so isn't manned regularly.
Unfortunately there is no order number attached to your review so I can't look in to this and give a detailed response to your review, but I'm glad you were able to resolve this with a member of our team.
All the best,
The Scribbler Team
Reply from Scribbler
Hello! 💫
Thank you so much for taking the time to share your feedback with us! 🙌 We're thrilled to hear that you're happy with your order 💚
If you ever need assistance or have any questions, don't hesitate to reach out. We're always here to help! 😊
Thanks again,
James 🌟
Reply from Scribbler
Hello! 💫
Thank you so much for taking the time to share your feedback with us! 🙌 We're thrilled to hear that you're happy with your order 💚
If you ever need assistance or have any questions, don't hesitate to reach out. We're always here to help! 😊
Thanks again,
James 🌟
Not good enough
Ordered a birthday card. Scribbler took my money and I had an onscreen reference, yet I didn't receive a confirmation email and my Order History was empty.
I sent Scribbler an email asking if this was being processed but birthday cards need to arrive on time so I ordered another through Moonpig to ensure one was delivered.
Scribbler belatedly emailed me to say that I didn't get a confirmation email because their system marked my email address as "Email address does not exist" - yet they emailed me to that same address to let me know!
Their Order History has an outage that they're aware of, so that's why the Order History page didn't show anything.
In that case, either fix it, or put a message up saying this doesn't work.
It's cost me ~£17 for a card, due to Scribbler not being unable to confirm in a timely manner whether they've received my order.
So it seems their systems are not good enough, and I won't be using them again
5 March 2025
Unprompted review
Reply from Scribbler
Hi there,
We’re really sorry to hear about the issue your order😞 and confusion surrounding the technical error with your confirmation email firing. We totally understand how frustrating this can be, and we apologise for the delay and any confusion experienced.
We agree it is weird that our Shopify interface said they couldn't deliver to your email address, however email communications suggest that it should have been able to.
Thank you very much for your feedback and recommendations for the improvement of our site, I do hope your next experience with us should there be one is a much more positive one 🙏
Best regards,
The Scribbler Team ✨
Great selection and more original than…
Great selection and more original than other sites
24 February 2025
Reply from Scribbler
Hello! 🌟
Thank you so much for sharing your feedback with us! 🙏 We're thrilled to hear you're happy with your order💚
If you ever need assistance or have any questions, don't hesitate to reach out. We’re always here to help! 😊
Thanks again,
James ✨
Great range of nicely designed cards
Great range of nicely designed cards. Delivery was quicker than I expected, and the card quality was very good.
Will use them again
4 February 2025
Reply from Scribbler
Hello! 🌟
Thank you so much for sharing your feedback with us! 🙏 We're thrilled to hear you're happy with your order💚
If you ever need assistance or have any questions, don't hesitate to reach out. We’re always here to help! 😊
Thanks again,
James ✨
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