I found a property with Scraye and I'm so happy that I came across this company. The staff was always very helpful and honest. Something that I really good about this company is that they cover the e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Contact info
Great Titchfield Street, W1W 8AX, London, United Kingdom
- hello@scraye.com
- www.scraye.com
Replied to 77% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joralyn was very helpful,made all the…
Joralyn was very helpful,made all the process so easy. Would recommend to anyone!
Shit service
Shit service! The lack of communication between their own team is shocking and becomes funny, because it makes you think “am I dealing with professionals or a bunch of teenagers who have just started out?” And they will make you wait around for weeks and won’t update you until you chase them. So unprofessional and useless!

Reply from Scraye
Forever thankful to Kshitij Mehra and team
Forever thankful to Kshitij Mehra. His mission to find me an apartment to suit me was outstanding. He never gave up on me, and his continued advice throughout this journey was amazing. There were times when I wanted to give up, but his motivation was always there. Now I am happy in my new apartment.
Would also like to thank Joralyn, Luis and team for their continued work and advice in helping secure the apartment throughout the process. I am now extremely happy in my new apartment.
Professional and Resilient
Joralyn and Mark were very helpful and resilient on showing as many properties as possible that fit into the time frame I needed.
Quick at responding to any queries needed. This was great to see!
Joralyn and Ghazal
I have been in contact with Joralyn and Ghazal, they both have helped me out so much in my property journey.
Thank you
Tuka
Thankful that I've known the company…
Thankful that I've known the company Scraye. They've been a big help to us. The employees are very accomodating and kind especially Joralyn Cubalan. Will refer your company to others. God bless.
Joralyn was very sweet and patient…
Joralyn was very sweet and patient answering every single one of my questions rapidly. Very smooth and simple booking process
Jorayln from Scraye is an absolute gem
Jorayln from Scraye is an absolute gem, very helpful and ensures applicants are booked in for viewings. Cant thank her enough. Thank you.
Very friendly staff and very good…
Very friendly staff and very good selection of properties.We would recommend them if you're looking to rent in London.
I’ve had a great experience
I’ve had a great experience working with the Scraye team. From start to finish, they’ve been professional, responsive, and truly committed to helping us succeed. Their communication is clear, timelines are met, and they consistently go above and beyond to make sure everything runs smoothly.
I especially want to give a huge shout out to Joralyn. She has been incredibly helpful every step of the way — always quick to respond, patient with questions, and proactive in finding solutions. Her support has made a real difference, and it’s clear she genuinely cares about the success of our company.
I highly recommend the Scraye team to anyone looking for a reliable and dedicated partner.
Scraye was good company
Scraye was good company. Team was really helpful and had a great communication. Regards to Luis
Joralyn was a massive help in trying to…
Joralyn was a massive help in trying to sort out a new apartment for me in time for my move in date - which was a great stress reliever
Scraye is reliable and efficient!
Scraye is reliable and efficient!
Luis and the team were very professional, helpful and very responsive
Amazing and Exceptional
Amazing and Exceptional experience with Scraye, team makes process easier and big thanks to Luis, he is professional and responsive
5/5 stars for Scraye!!!
5/5 stars for Scraye!!!
Amazing company and highly recommended, thanks a lot Luis, very helpful.
Specifically to Luis
It’s been amazing about renting this flat with Luis. He is trustworthy and efficient. And this experience was the best renting experience ever.
In regards to Joralyn,
In regards to Joralyn,
Working with her is really fantastic.Service is professional,friendly,and very efficeint from start to finish.She can turn hardwork to stress free work for you. trly a top tier customer care representative indeed.
Very much helpful from scraye team
Very much helpful from scraye team
Great company
Great company and really positive experience with the team, Joralyn was extremely helpful
I had a great experience working with…
I had a great experience working with Joralyn. She was very professional, friendly, and always quick to respond to my questions. The whole process was smooth and well explained, which made everything much less stressful. I really appreciated her support and clear communication throughout. Highly recommend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







