schuh Reviews 

I ordered a pair of Dr martens and I’m sure they are fake! Can’t find them on Dr Martens official site and they are of really poor quality

I am extremely disappointed with my experience with Schuh.

I spent £100 on an online order which was marked as delivered by their courier, Evri. The parcel was supposedly left in an enclosed porch, but I never received it and it was never in my possession.

Despite multiple emails and full cooperation from me, Schuh have refused to issue a refund or replacement, relying solely on courier GPS data and a delivery photo rather than the fact that the goods are missing. I am now £100 out of pocket for items I do not have.

What makes this worse is that Schuh have also refused to provide an Alternative Dispute Resolution (ADR) provider, leaving me with no internal resolution despite making every effort to resolve this fairly.

Very poor customer service and an extremely frustrating experience. I would not recommend ordering online if you are not at home to receive your parcel.

One of the worst customer service experiences I have had. Sent two left feet. Paid next day delivery. Took too long to talk to anyone about it and I had to deliver it back to them via evri. New pair arrived a week later. Only compensation was a reimbursement of next day delivery costs. Now have been in touch to ask me where the return is even though I sent it back via their evri link within hours of being sent it. Will not be using again. A complete farse

* update - I eventually initiated the return using the Inpost option. From there the return was seamless and my money refunded very quickly. Will look forward to shopping with Schuh in the future. Just sort the first returns link lol & thank you. I've upped to 3 stars.
Barbour boots are not a Euro 40. Anyway they aren't suitable and I need them returned and refunded. Tried to use the return facility and it will not accept the order number. Tried every which way. Hanging on phone for an hour yesterday and 25 minutes today. I have to hang up as have a doctor appointment. Tried WhatsApp. Tried online. Nothing.
This is not acceptable.
* managed to return the boots via the Inpost link. The links aren't prominent enough. The Inpost part looks like an ad or something you do after you've tried the first link. The time taken to try to sort this is too long. The boots were on the website as a Euro40. They were a Euro39. However the agent who did contact me after id managed to send them was polite and helpful but I'd tried to enter the number on the first link the way he advised to no use. Anyway hopefully I'll get my refund. Will still use the site as son uses it regularly. Hopefully just a blip and business busy after Christmas.

bought some boots apparently size 7 yet, they fit people with size 5 feet. tried to return and it would accept my email and order number, tried live chat and over a few days got fed up so rang and still trying to simply return an item which i also need to pay delivery on. wont be using you again.

Alicia (st Stephen’s store) measured up my daughter for some new footwear. She was extremely helpful and kind and knowledgeable.
5* service

Returned an item for a full refund but instead of giving me the full refund inclusive of 3-99 delivery charge as per consumer law they deducted 3-99 delivery charge from my refund amount then took another 3-99 of my refund for the return of the item that i am ok with but they oweme 3-99 i have contacted them but have got no response at all.

I found the walking boots I had been looking for on the Schuhs website at an excellent price and purchased them. I also purchased another 2 pairs of leather boots.

Having made my purchases, I then saw the on-line reviews which were not very complimentary about the company and started to wonder if I had made a mistake purchasing from a company with such "bad" reviews.

WELL, I placed my order on the 27th December and received an email to say that my order was being processed; then one to say my order had been despatched with FedEx.

My order arrived this morning in good order and was as expected.

I CANNOT FAULT SCHUHs AT ALL.

My experience was excellent from start to finish and I am looking forward to making further purchases in the near future.

Thank you

Nottingham Staff - Excellent! The staff at the Notts store are fab and every time I have gone into this store (returning shoes bought online) they have been very pleasant and helpful. They are over accommodating. Fingers crossed this high street store here survives!

Shame on you for using Evri for your courier. The worse, most unreliable company you could possible choose. I won't be buying from you ever again!!

Thank you to ellie in romford store was very helpful and made sure she found the croc charms i was looking for

The girl we had serving us was very pleasant, asking us how our day was, you could tell she was a little nervous, but it didn't stop her making conversation, we spoke about when she was finishing and she had got all her presents wrapped. Lovely girl.

Ordered my wife a pair of boots 5 days ago, paid for next day delivery. Wish I checked the reviews before ordering, all I have received is an email stating the order has been delayed, it’s a Christmas present so now I’ve got to go out and grab something else urgently and go through the dreaded returns process. I’m expecting a standard non accountability corporate response that kicks the can down the road. No real customer service to resolve my issue.

THE WORST experience.

Don't be tricked by their lower prices, there is a reason for this ! I wish I had read the reviews before I placed an order with them.

I had to return an item, THEY CHARGE you for returning items which is outrageous.

I had made a mistake in the return requesting for exchange rather than returns, and I tried to get in touch with them, it is just impossible to get to speak to anyone.

I only managed to chat with someone that told me that he could not anything.
I called at 10 on the dot when they open their call centres, and I was not able to speak to anyone after waiting for 30 min.

I lost about 10 pounds in returning items cost and delivery fees.

Do not waste your time buying online with this company, this is just a scam

Chelmsford store- useless staff. Very unhelpful. Wish I’d had read the reviews on here before making a purchase!!!!

Speedy delivery with detailed update about the tracking .Arrive with nice package.

I see many people gove negative comments about delivery service . The area I live is ok with Evri service , may be this is the reason .

Absolute terrible service, ordered online and received text messages and emails stating item was ready to be picked up. 1/12hr journey only to be told they're not there. And they can't get them before Christmas,Absolute disgusting service

VERY slow delivery.
It took 14 days for from order to delivery for an in stock pair of shoes. I won't use them again

⭐ 1-Star Review – Order Not Delivered, Clear Evidence Ignored

I am extremely disappointed with Schuh’s handling of my order and complaint.

I ordered a pair of shoes as a Christmas gift (£100). FedEx marked the parcel as delivered with a signature and stated it was received by a male. This is completely false.

I have CCTV footage and doorbell recordings clearly showing that no delivery was made to my address on the stated day. I provided screenshots and recordings as evidence. The “signature” FedEx supplied is not mine, and to make matters worse, the FedEx driver later came to my house and confirmed himself that he did not deliver the parcel to me.

Despite this black-and-white evidence, Schuh chose to side with the courier, closed the case, and left me £100 out of pocket with no shoes.

Under UK consumer law, responsibility remains with the retailer until the item is physically delivered to the customer. Ignoring clear evidence and trusting an incorrect courier record is unacceptable.

I would strongly advise anyone ordering from Schuh to be cautious, especially if something goes wrong — because even with proof, you may be left with nothing.

I went into Cribbs Cawsway store in Bristol yesterday. They only had one pair in the size of the shoes I wanted but one was a display shoe - so had been stretched and was grubby / felt totally different to the other. So they said I could order a pair and they would be delivered the next day. I didn’t realise until after I agreed and payed (because that sounds great!) that Evri was the delivery provider. Needless to say I’m off on holiday tomorrow with no shoes. Absolutely livid. Shame on you Shuh, you should NOT be using this horrendous ’delivery’ company and you should not be promising your customers next day delivery. Will never shop at Shuh again.