Great experience so far, very grateful to have found the School Uniform Shop. My daughter has SEN and struggles a lot with school uniforms, and will only wear blazers with 1 button design. She loves h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super efficient and prompt delivery. If you’re after three quarter length sleeve blouses and are struggling with the sleeves being too tight then this is your company. The sleeves are roomier so more... See more
Company replied
I have used this company to purchase white short sleeve school shirts , competitive price and quick delivery. Excellent quality , proper sizing and they wash repeatedly without becoming limp and keep... See more
Company replied
First purchase of school uniform. Recommended by a friend. Great service and communication. Slightly dearer than our usual go to but excellent quality and choice of sizing etc. Very smart. Excellent p... See more
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Company details
Written by the company
School Uniform Shop has been selling clothing online since 2001, and supply all-ethical School Uniform which is also great value: School Uniform that matters. School Uniform Shop is an approved stockist, and online retailer of the brands One+All, Banner, David Luke, Trutex, Winterbottom's, Akoa, Falcon Sportswear, Juco, Chadwick Teamwear, Grass&Air, Term Footwear, BagBase, William Turner, Carta Sport, Mirak, and Mitre. All of our products are sourced through the manufacturers' official distribution channels in the UK. Our family business values are Ethical, Sustainable, Responsible. To us they are so much more than words - they drive everything we do. This is why we've been recognised over the years for our continuous efforts, always striving for the best for our customers, but at a minimum cost to the planet, and with a positive social impact. Being ethically transparent as a business is so important to us, which means stocking products that are both sustainable and ethically sourced. We "walk that talk", unlike many of our competitors. School Uniform Shop are committed to providing a great service, and premium quality school uniform from trusted brands. We take our role as school uniform suppliers very seriously, our goals are to help preserve the future of our planet for generations to come. Putting us on the right side of history.
Contact info
Unit 1, Haywood Lodge Farm, HR2 9RU, Hereford
- 01432 343532
- sales@schooluniformshop.co.uk
- www.schooluniformshop.co.uk
4.8
Excellent
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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An excellent company to deal with
An excellent company to deal with. Great quality products and good delivery times.
Any queries are dealt with quickly and efficiently.
Would highly recommend
4 October 2024
Unprompted review
Reply from School Uniform Shop
It's great to read your positive review. We're so pleased to hear that you're happy with the quality uniform, delivery times, and customer service. Your recommendation means a lot to us, and thank you for shopping with us. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Highly recommended for uniforms
I ordered uniform trousers for my son earlier last month. I was exteremely pleased with the fitting and quality of the trousers. Super fast delivery and value for money.
3 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your positive review of the school uniform trousers for your son. We very much appreciate your custom, and look forward to serving you again.
Wonderful company with excellent choice…
Wonderful company with excellent choice and range, I especially like the recycled polyester school shorts- they last forever!! Real (lovely) humans in customer services, which is a delight, and very easy returns if things don’t fit etc. cannot recommend highly enough- and nice to be buying from a smaller company too. Keep up the great work :)
1 October 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your amazing review! We're so happy to hear that you love our range, especially the recycled polyester school shorts! It’s wonderful to know our team made a positive impression too. Your custom means the world to us as a small business, and we appreciate your kind words - thank you. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Great website for school uniform
Fabulous website, had the school uniform I needed in the right colour and a great range of sizes in stock.
Communication was great and super fast delivery, my order was with me in matter of days .
Will use again
9 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. We're so pleased you found the uniform you needed in the right colour and size. It’s great to hear you were happy with our team's communication and speedy delivery too. We very much appreciate your custom.
Extremely disappointed with the service…
Extremely disappointed with the service from this company. Bought a large order as an individual and being accused of buying as a business and not accepting my consumer rights. I am taking legal action but please everyone be careful when ordering!! Cannot believe they are treating me in this manner, wish I had given my business to a genuine company.
19 September 2024
Unprompted review
Reply from School Uniform Shop
UPDATE
In order to provide context and completeness to this review here is my email conversation with Maria.
On 4 Oct 2024, at 12:23, Luke Conod wrote:
Hi Maria
Thanks for the clarification.
The reason we returned these two items from order number 257337 from 4th April was that our system shows that on 8th April we refunded you for these two items a total of £46.00 as they were showing out of stock at the time, so we have returned those two items to you as we can not be sure they were from us originally and we had refunded the two you had purchased from us already anyway.
So did not want to keep stock that we could not be sure was ours. We wanted to err on side of caution as we were not sure they were from us.
Luke
On 04/10/2024 07:46, Marie wrote
That’s correct, no 1/4 zips!
Maria
On 4 Oct 2024, at 05:33, Luke Conod wrote:
Hi Maria
Many thanks for your email.
So I can look into this further for you, when you mention below in the original order you were sent hoodies instead of 1/4 zips I believe these were from order number 257337 from 4th April can you confirm if this was the order that the hoodies were sent instead of 1/4 zips?
Luke
On 3 Oct 2024, at 10:16,Marie wrote:
Hi Luke
Yes I have email.
I bought all the kit privately, I may have used the Club name as my reference. Nothing whatsoever has gone through a business account or for business use!
The items you returned were clearly labelled incorrectly as I did not order these. The original order we were sent hoodies instead of 1/4 zips as ordered but they were needed desperately so we used them.
Your stock take must have been wrong.
Really disappointed and feel I have been treated unfairly after such large orders.
Maria
On 2 Oct 2024, at 09:31, Luke Conod wrote:
Hi Maria
Just a short note to check you received my email below yesterday?
Luke
On 01/10/2024 11:04, Luke Conod wrote:
Hi Maria
Thanks for you email and review on Trust Pilot.
I have looked into this with my colleagues, and my understanding is as per below:
With reference to your order number 266735 I can see that you placed the order on 16th September 2024 under the company name W***** Valley Pony Club.
I can also see that you placed two previous orders on 22nd April 2024 and 4th April 2024 order numbers 257738 and 257337, these orders were also ordered under the company name W***** Valley Pony Club.
When you placed your order number 266735 on 16th September my colleagues emailed you our standard business customer email, recognising the business name and large amount spent, confirming our terms and conditions for business orders as detailed on the website link below.
https://www.schooluniformshop.co.uk/page.php/returns-cancellations-complaints
You emailed back stating you were a private customer, and then rang to say you were a private customer and needed the order. When you spoke to my colleague on the phone you stated you would not be returning items for a refund, we confirmed this to you, we then continued with your order based on this basis.
We heard nothing further from you until we received a return on 26/09/24 when we examined the items returned, five in total we realised that the items were from your April orders, even if you had placed the April orders as a consumer and not a business, 5 months is outside our refund policy.
So what we did as a gesture of goodwill was we replenished you with 7200 points value £72, for the three items that were retuned from order number 257738 from April 22nd 2024.
For the two items that you had returned from the order number 257337 from 4th April our system shows that on 8th April we refunded you for these two items a total of £46.00 as they were showing out of stock at the time, so we have returned those two items to you as we can not be sure they were from us and we had refunded the two you had purchased already anyway.
Please could you let me know if I have missed anything from the above?
Luke
Excellent service from this company
Excellent service from this company. I admit to being apprehensive at ordering but I needn’t have been. Very good prices, quality and really pleased with the speedy delivery. Would highly recommend them.
19 September 2024
Unprompted review
Reply from School Uniform Shop
We're so glad to hear that we exceeded your expectations. Your recommendation means a lot to us, and thank you for shopping with us, and for such a positive review.
Excellent service great…
Excellent service great products.ordered and delivered within 48 hours.
Grandson very hard to buy for tall and slim but the style we got was perfect for him ..
Now we know of this company they will be our must go to place.
29 August 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your kind review. We're so pleased to hear that you found the perfect fit for your grandson and that our service and delivery met your expectations. We're grateful for your custom, thank you. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Excellent service and quality
The website is easy to navigate with a good range of items at competitive prices.
The order was very quick to arrive e with excellent communication throughout.
The items were well packaged and of an excellent quality.
I would recommend them and will use them again when needed.
12 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your wonderful review. We're so pleased to read that you found our website easy to use, our prices competitive, and our products excellent in quality. Your recommendation means a lot, and thank you for buying your uniform with us.
Great customer service and delivery.
The delivery was on time, the trousers were very good quality and as described. Customer services were very helpful too and replied back straight away to my e mail regarding returning trouser because they were the wrong size. Refund was very prompt too.
9 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. It’s good to know our customer service team was helpful and that your return was handled smoothly and you were refunded promptly. We hope we may see you again soon.
Great service
Great service, prompt delivery and a kind and patient manner when I asked questions. Would definitely use again in the future. Thanks
2 September 2024
Unprompted review
Reply from School Uniform Shop
We're so glad you were happy with our service, prompt delivery, and helpful customer support. We appreciate your kind review and thank you for your custom.
Great customer service
3 September 2024
Unprompted review
Reply from School Uniform Shop
Thanks very much for your five star review, it is very valuable to a small business like ours. Thank you for shopping with us.
Would highly recommend
Would highly recommend. Any easy task ordering my uniform, stress and hassle free. Great communication and quick delivery.
2 September 2024
Unprompted review
Reply from School Uniform Shop
Thanks very much for your positive review and recommendation, it is very valuable to a small business like ours. Thank you for shopping with us.
Great Service.
Made a silly error and ordered the wrong waist size for school trousers. The correct size must have been despatched the same day as my returned trousers arrived. Delivered in two working days.
Good clear web site, good range of brands and great service even at the start of a new school year.
10 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your great review. We're pleased we could quickly sort out the correct size for you. It’s wonderful to hear you found our website easy to use and our service reliable, even during the busy back-to-school period. We appreciate your custom, thank you.
Great company
I highly recommend this company, I came across them when trying to find a school skirt in larger sizes. The ordering processes were straightforward and delivery was as advised.
I ordered two sizes for fit and had no problem returning the unwanted ones. The quality of the skirts are very good, purchased a box pleat, which washed well and fell back into shape.
8 August 2024
Unprompted review
Reply from School Uniform Shop
We're so glad you found the size you needed and had a smooth ordering and returns experience. It’s great to hear you're happy with the quality of the skirts too! We're grateful for your recommendation and thank you for shopping with us.
Fast efficient service
Fast efficient service. Left it to end of holidays to order and arrived next day. Good quality clothing
2 September 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your review. We're pleased to read that your order arrived quickly and you were happy with the quality of the uniform. Thanks for shopping with us.
I've ordered twice from this company…
I've ordered twice from this company and honestly can not fault them, easy to order from there website, delivery on both purchases fantastic, only regret I hadn't found them sooner, definitely buying my daughters shirts for the foreseeable, thanks again
14 August 2024
Unprompted review
Reply from School Uniform Shop
We're very happy to hear that you've had a great experience ordering from us. It’s wonderful to read you found our website easy to use and our delivery service reliable. We appreciate your custom and hope to supplying your daughter’s school uniform for years to come!
Great site for uniforms especially since they deal with larger sizes
Having a child who is large for his age it was an absolute godsend to find this seller. His 38 inch waist was available in school uniform. Fit well, wash well and excellent quality. I do not hesitate to recommend this site to all parents whatever their childrens size. They were fast in delivery and in response to any queries. A delight to deal with.
29 August 2024
Unprompted review
Reply from School Uniform Shop
We're pleased we could provide the right fit for your son and that you're happy with the quality of the school uniform. It’s great to hear our fast delivery and customer service made a difference too. Your recommendation means so much to us, and we're grateful for your custom.
Used this shop for many years and…
Used this shop for many years and always get a great product and service
6 September 2024
Unprompted review
Reply from School Uniform Shop
We're really pleased to read that our school uniform quality and our team's service is reliable. Remember, we have our Loyalty Programme and hope you take advantage of the rewards. Thank you for shopping with us and hope to see you again soon.
Fantastic customer service!
Fantastic customer service!! I won’t buy my son’s trousers from anywhere else and I’ve tried practically every uniform seller from supermarkets to all the uniform shops locally. Delivery is exceptionally fast and returns are very easy. Quality on all their suppliers items are brilliant too. Definitely will continue to be a customer here. They are the best!
25 August 2024
Unprompted review
Reply from School Uniform Shop
Thank you for your enthusiastic review. We're so happy to read that you've had a great experience with our service, quality, and fast delivery. Thanks for your custom, and look forward to supplying your son's uniform for years to come we hope. Remember, we have our Loyalty Programme and please take advantage of the rewards.
Ordered a pair of wellies 1st of…
Ordered a pair of wellies 1st of September and paid for a next day delivery which was supposed to be Monday 2nd of September but neither my order nor any communication to advise on the status of my order has been received. Phoned the customer service line and it’s just an answering machine repeating the same annoying 1 sentence without any actual human manning the phone line. Super displeased - not even 1 star is deserved.
1 September 2024
Unprompted review
Reply from School Uniform Shop
UPDATE
On Monday, September 9, 2024 at 15.10:43 AM GMT+1, Luke Conod wrote:
Hi Azeez
That is really great news indeed I am glad your daughter liked the wellies, my colleagues and I are really pleased to have helped, thanks for giving us the opportunity to put things right.
I really appreciate you taking the time to email me and I will share this with my colleagues who I know will appreciate it also.
Don't hesitate to let me know personally when you order in the future and I can keep an eye on your order for you.
By way of a small thank you for your patience, next time you order please use offer code ******* and that will give you *** discount.
Have a great day
Luke
On 09/09/2024 14:39, Azeez wrote:
Hi Luke,
Thank you so much for the curtesy call last week. The Wellies were in fact delivered and golly my daughter liked them and I wont be needing to send them back.
Although there was a few hiccups with my order but I particularly appreciate how you and your team took ownership of the issue and dealt with it swiftly and effectively - essentially transforming my customer journey/customer experience.
Overall, I and my daughter are absolutely delighted and we look forward to future purchases from your website.
Thank you,
Azeez
On Friday, September 6, 2024 at 11:15:29 AM GMT+1, Luke Conod wrote:
Hi Azeez
I have been keeping an eye on the tracking and it’s showing that DHL delivered your package at 09.34 this morning.
Any issues with the delivery let me know.
Successful delivery, Tracking Code: *********** Friday 6 September 2024 at 09:34 (UTC)
Many thanks
Luke Conod
On 6 Sep 2024, at 11:25, Luke Conod wrote:
Hi Azeez
Really lovely to speak with you this morning and thanks for patience and understanding.
As I mentioned I have arranged for a pair of the Inky Blue (link below)
https://www.schooluniformshop.co.uk/product.php/3724/642/grass-air-infant-colour-revealing-wellies-inky-blue
These will be delivered to you today, below is the link to the tracking should you need it.
DHL******************* Tracking
If your daughter does not like these please let me know and I can refund your money immediately.
I have attached a free returns form so that if you need to you can send them back to us at no cost to you.
With your wellies I have included a rucksack with our compliments as a small thank you for your patience, which I would like your daughter to have regardless of whether you keep the wellies.
Thanks again for taking my call.
Have a great weekend
Luke
UPDATE
Hi Azeez
Thanks for allowing us the opportunity to put things right I am really pleased that your daughter likes the wellies.
Have a great day.
Luke
Hi Azeez
Please accept my apologies for the delay in the delivery of your order,
Could you email me with your order number so I can investigate this for you?
My email is luke@schooluniformshop.co.uk
Thanks
Luke
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