My gorgeous Polperro quarter zip jumper arrived within 24hrs of ordering! I absolutely adore it - the green colour is fabulous and like all Schoffel products is beautifully made. They're pricey, but... See more

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About Schöffel Country
Written by the company
At Schöffel Country, we share your love for the countryside and the pursuits that make it special.
Whether you’re in the shooting field, on a hack, or simply enjoying some fresh air with the dog, our collections are designed to enhance your experience.
Crafted for performance, style and comfort, our products are engineered to support your every adventure – wherever the countryside takes you.Contact info
16 Mill Street, LE15 6EA, Oakham, United Kingdom
- 01572 772 480
- support@schoffelcountry.com
- www.schoffelcountry.com
Replied to 69% of negative reviews
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Burley Fleece Jacket Beware the binding …
I bought a ladies Burley Fleece jacket from a retailer I'd found on Google. My laptop had a melt down and despite getting a computer 'nerd' in to help I could not find the details of this retailer. On 31/3/26 I emailed Schoffel directly explaining what had happened and sending numerous images of my jacket where the binding has peeled not only down both sides of the zip but also the collar. The binding is not fit for purpose and my word it looks tatty, as though I'd I bought it at a market or boot sale. My jacket is a great advert for Schoffel - I think not.
Schoffel's website states: Burley Fleece Jacket A beautifully soft fleece jacket, made to last. £200.
Schoffel 'replied' to my email and I was asked and asked again for details of the retailer. Were they doing this so I'd give up? If I cannot give them that detail, which I had already said I couldn't, Schoffel said they cannot help as it is the retailer's problem, despite it being crystal clear it is a manufacturing fault because the binding they have used is in my view cheap and they have scipmed on this, although the fleece is as new. I could have bought a number of few fleece jackets for £200.00!
Emails continued,19 of them, basically me going around in circles, Schoffel not helping, but insisting it is the retailer who must sort this. The retailer then has to go back to Schoffel and they then I guess sort it out. Schoffel have no responsibilty apparently. Schoffel will not replace my scruffy jacket, Schoffel they wont repair it either, but have now sent me some binding and suggest I find a seamstress to repair it!!!!
I suggest potential purchasers of Schoffel keep their receipt from their retailer because this issue will happen again. Buyer Beware.
Customer service and durability very poor
I purchased a gilet for my wife for Christmas. It has very light use - she's a doctor and wears it 2-3 days a week. She keeps her phone in one of the pockets. Within two months the fleece outside the pocket started to fail and developed a hole.
We've had gilets from Musto, Berghaus etc. that have never shown this issue.
Schoffel have refused to honour any warranty and state it's down to "friction" which is clearly unreasonable given the pattern of usage - there's an issue with this fabric.
Beware - customer service will not honour their obligations.
Great communications
Great communications, fast delivery, and packaged beautifully.
Clothes, as usual, perfect!
Great service
Excellent prompt service-order on a…
Excellent prompt service-order on a monday
receive item the next day.What could be better than that?
Good service, good quality clothes…
Delivered promptly & garment is as advertised- my second one!
My Gillet was exactly what I wanted ……
My Gillet was exactly what I wanted … comfortable, warm and has the look I was looking for . Additionally, my order arrived promptly and tracking was easy.
Products superb and a service that cannot be beaten
Excellent delivery and although I had to send one product back, my fault, it was received and the reimbursement sent back to my account within 48 hours. That my friends is extraordinarily good!!!!
Top marks Schoffel, excellent service by all concerned!
Odd sizing
I was so disappointed because the sizing and shape of the item was really strange. It was a pink potato sack, even with the elastic tightened at the back. It was so long it was past my bum and I don’t have a short body. It was really wide at the hips and tight on the bust, making me look twice as wide. I compared it with an older one I have and they are like chalk and cheese. One is plush, shaped and flattering and the pink one is thinner fleece, not as soft, long and shapeless. Where the elastic gathered, it looks like folds of material just baggy and not sitting smooth on the back because it was far too long. I’m afraid the quality and design is not what it once was and not worth the price any more.

Reply from Schöffel Country
I am sick and tired off tell you people…wrong name
I am sick and tired off tell you people my name mr Mansell

Reply from Schöffel Country
From ordering to delivery I was kept…
From ordering to delivery I was kept informed at all times
Great product let down badly by TERRIBLE delivery
The product quality is great. The returns and replacement (needed as size was too large) was also fast and efficient.
Sadly the delivery first time was not where requested but was simply thrown over the gate in its cardboard box in pouring rain.
Replacement delivery was made to wrong address !!!

Reply from Schöffel Country
How online shopping should be! ⭐️
I ordered my gillet on Wednesday late afternoon and it arrived by 9am Thursday morning!
Beautifully packaged … 10/10 😃
Original order too small
Original order too small; returns easy and same day replacement larger size. Excellent service and good communication with sales team with quick resolution
A iconic name
Schoffel is a iconic name in country clothes great quality clothes love the Brand and all ways keep you informed all the way from ordering to delivery and if you need to return something
its not a problem they do offer a Fantastic service
Amazing speedy service as always!
Amazing speedy service as always!! Although unfortunately the items were not up to usual standards

Reply from Schöffel Country
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