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Schöffel Country  Reviews 261

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and stylish designs. Many consumers highlight the efficiency of the delivery service, often receiving their orders quickly and with good communication throughout the process. The overall service is frequently described as fantastic, with people appreciating the seamless ordering experience and the ease of returns or exchanges when needed. However, some customers also noted issues with product durability, with items showing signs of wear sooner than expected or shrinking after washing. A few other people also felt that the sizing could be inconsistent, leading to items not fitting as anticipated, and some experienced problems with faulty zips or incorrect deliveries.

What people talk about most

Product

Users describe positive interactions with product quality and design. Many reviewers praise the excellent... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the great quality and finish of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed and efficiency of... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, prompt, and efficient service,... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick and efficient ordering... See more

Based on these reviews

Rated 5 out of 5 stars

My gorgeous Polperro quarter zip jumper arrived within 24hrs of ordering! I absolutely adore it - the green colour is fabulous and like all Schoffel products is beautifully made. They're pricey, but... See more

Rated 5 out of 5 stars

Fantastic service from Schoffel, I bought my partner a gilet for his birthday gift and delivery was super quick and efficient and I was kept updated all the way through. Packaging was well presented.... See more

Rated 5 out of 5 stars

Great packaging, excellent and easy efficient returns, which includes free postage. Really helpful when there is an issue. Just everything about buying stuff from Schoffel is really easy and straig... See more

Rated 5 out of 5 stars

Have just purchased two coats from SCHOFFEL, the Twickenham II Jacket and the Oundle Country Coat and they are both perfect. Great quality, comfortable and very warm for our winters. Would not h... See more

Rated 5 out of 5 stars

Good service. Swift delivery. Slim fit chinos (navy) were a perfect fit, whereas the dark khaki green regular size were a bit on the large size, but still acceptable. It would be helpful to have th... See more

Rated 5 out of 5 stars

Wow so impressed with your quickness. Ordered this for my Son’s Birthday over the bank holiday weekend and expected to get it slightly later than his Birthday- forgot about the bank holiday 🤦🏼‍♀️... See more

Rated 5 out of 5 stars

I am delighted with the quality and fit of my Calton cotton quarter zip jumper and my Lewis lambs wood crew necked jumper. Ordering the jumpers on line was seamless, and the on time delivery just per... See more

Company replied

Rated 5 out of 5 stars

Ordered a jumper online, efficient checkout process and was kept informed throughout the delivery process. Unfortunately the jumper was not quite right for me (sleeves a bit long) and I decided on a... See more

Rated 5 out of 5 stars

Delivered very promptly and nicely packed,. This is my second Schoffel Lyndon Gilet purchased this year. Both are a beautiful quality, very comfortable and stylish. Delighted with them both.

Rated 5 out of 5 stars

Excellent delivery and although I had to send one product back, my fault, it was received and the reimbursement sent back to my account within 48 hours. That my friends is extraordinarily good!!!!... See more

Rated 5 out of 5 stars

I found that your website was easy to use as I am not very experienced in computers or ordering online as I prefer to see my purchases beforehand but my young grandson reassured me that the quality of... See more

Rated 5 out of 5 stars

It took a few attempts to get the right fit and had to buy 2 sizes bigger, but on this occasion it was worth it. Schoffel were great about my returns and replacements were received in an acceptable t... See more

Rated 5 out of 5 stars

Buying from schoffel country was a great decision. They are truly a wonderful company to deal with, selling fantastic products. Parcel was delivered promptly and I was kept up to date on the deliver... See more

Rated 3 out of 5 stars

I’ve bought a few shirts from Schöffel and they are genuinely lovely, great fit, nice materials, and they look smart both casually and dressed up. However, in my experience they don’t seem to las... See more

Company replied

Rated 5 out of 5 stars

Lovely product, the socks are made well from a soft breathable material in an attractive range of colours. They arrived promptly in a beautiful presentation box.

Company replied

Rated 3 out of 5 stars

These are not cheap Gilets, I have three. That said they're very good quality although there's one problem. The lining inside the pocket area has a strange texture and if you are wearing certain garme... See more

Company replied

Rated 1 out of 5 stars

My purchase was meant to be sent to a pick up location, however it was not delivered (even though DPD said it had been). Initial contact was good and I was told a replacement would be despatched but... See more

Rated 5 out of 5 stars

Jacket arrived quickly and very happy with the quality of finish. Feels warm and rain resistant. Use mainly for cycling home. Ordered the Burrough Jacket

Rated 5 out of 5 stars

I had some minor ordering issues, resolved by ZHE @17.15 on Wed. 25th June, Ordered @ 17.20, Delivered 13.10 Friday 27th June. Excellent Service.

Rated 5 out of 5 stars

Website really good, to delivery very fast, and blouse is so nice. Fits well to true size. I will definitely buy another of these tops in a different colour.

Rated 3 out of 5 stars

The coat is well made and fits, but is not warm at all. This is a shame as it is labelled medium-high warmth, and I assumed it would have some padding/warmth. Thus I am very disappointed - as I only r... See more

Company replied

Rated 5 out of 5 stars

I had to exchange my men's gilet for a smaller size and this process was easy! I wouldn't hesitate to buy again knowing how easy it was to exchange if I got the sizing wrong.

Rated 1 out of 5 stars

My order was incorrectly delivered and I haven’t received the item I ordered, so had to order a replacement from another retailer.

Company replied

Rated 5 out of 5 stars

Spoke with Customer Services before buying and all my questions were answered. Placed order and item was delivered next day.

Rated 1 out of 5 stars

I am extremely disappointed with the quality of the Lyndham Fleece I purchased. After wearing it only six times, the faux leather trim has already worn away in multiple areas. While I could understa... See more

Company replied

Rated 1 out of 5 stars

I was so disappointed because the sizing and shape of the item was really strange. It was a pink potato sack, even with the elastic tightened at the back. It was so long it was past my bum and I don’t... See more

Company replied

Rated 2 out of 5 stars

Very disappointed as I really love the companies clothing. The gilet arrived with a faulty zip that simply didn’t engage at all. I would have hoped that this would have been picked up by quality contr... See more

Rated 5 out of 5 stars

Excellent prompt service-order on a monday receive item the next day.What could be better than that?

Rated 1 out of 5 stars

I wanted to share my experience with two Schoffel shirts in case it helps anyone who’s thinking about buying them. Unfortunately, I’ve been really disappointed with the quality, especially considerin... See more

Company replied

Rated 5 out of 5 stars

First order was on the large side so the return was straight forward and on its receipt the smaller size was posted out. Garment is perfect

Rated 5 out of 5 stars

very happy with my purchase. the website is very easy to use, and process is simple. Delivery was also very speedy and efficient with excellent communication whilst waiting.

Rated 5 out of 5 stars

The Roseland Jumper arrived the day after I ordered it and was exactly as I expected it. It fits well and the pima cotton is soft and comfortable to wear.

Rated 5 out of 5 stars

Very pleased with my choice of a top quality garment which was delivered to my door within a couple of days of ordering on line.

Rated 5 out of 5 stars

Great efficient service from Schoffel, our first item was too small so we returned it in packaging supplied and our replacement arrived 4 days later, very happy

Rated 5 out of 5 stars

Communication was good. The courier was very good and the item was delivered as stated. As I live in France it does mean my ability to order is limited to when I travel to the UK.

Rated 5 out of 5 stars

Everything was perfect as it is whenever I purchase an item directly of schoffel country! Excellent many thanks

Rated 5 out of 5 stars

fabulous customer service and great item of clothing. I had requested DPD delivery to my local store, however, they were on holiday. Customer services contact me to an alternative address, order de... See more

Rated 5 out of 5 stars

Our family love Schoffel clothing and we have all sorts of pieces . Legendary quality and unique style + excellent online ordering / delivery service .

Rated 5 out of 5 stars

Original order wrong size. Returned and resent correct size quickly and stress free. Great quality and design

Rated 5 out of 5 stars

I purchased a fleece gillet for my husband and a classic shirt. As a first time buyer I was very pleased with the quality of the products. Many thanks for the prompt delivery.

Rated 5 out of 5 stars

Very impressed with the quality of your garments. The designs are also that bit different than other makes.

Company replied

Rated 5 out of 5 stars

Excellent service from this company, very quick delivery from order, item arrived well packaged. I would recommend and will use Schoffel Country again.

Rated 5 out of 5 stars

Lovely quarter zip that’s super cosy & fits perfectly. Super fast delivery. Highly recommend

Rated 5 out of 5 stars

Great customer service. Such polite, friendly and helpful staff. The gilet is fantastic quality. I love it.

Rated 1 out of 5 stars

If there is an issue with delivery then it would be better to inform the customer and find a solution rather than simply refund undelivered items.

Company replied

Rated 5 out of 5 stars

Excellent service. Returned Theo original size ordered and easy process to change size and receive it x

Rated 5 out of 5 stars

Pre purchase customer service was excellent, despatch and delivery was very good and amazed to see it was made in Ukraine, well done.

Rated 5 out of 5 stars

Lovely jumper. Fits my daughter perfectly. Arrived quickly even with ordering it during the Christmas holidays.

Rated 5 out of 5 stars

The only place I’ll buy a gilet… the next day delivery (even to the Isle of Wight) always amazes me.

Rated 1 out of 5 stars

Your sizing has changed beyond recognition. My old gilet a comfy 14, ordered a 16 to account for thick jumpers and miles too small

Company replied

Rated 5 out of 5 stars

Lovely product as always and lots of help from a very nice lady when the delivery didn't go to plan.

Rated 1 out of 5 stars

I have returned my item and ordered a replacement however, still haven’t received it and it’s been a week nearly. I haven’t had any contact back after sending an email.

Company replied

Rated 5 out of 5 stars

Well-made and stylish Merino gilet for my wife, she is delighted with the fabric, fit and details

Rated 3 out of 5 stars

The garment I purchased sounded German, so I thought it would be good quality. Put it this way. If I had seen it in a shop I probably wouldn't have bought it. It was advertised as a sweatshirt. In th... See more

Company replied

Rated 5 out of 5 stars

Brought for a bday present so haven't seen it worn yet but the delivery was good and the jumper does look good.


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Clothing Store

About Schöffel Country

Written by the company

At Schöffel Country, we share your love for the countryside and the pursuits that make it special.

Whether you’re in the shooting field, on a hack, or simply enjoying some fresh air with the dog, our collections are designed to enhance your experience.

Crafted for performance, style and comfort, our products are engineered to support your every adventure – wherever the countryside takes you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

261 reviews

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Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Burley Fleece Jacket Beware the binding …

I bought a ladies Burley Fleece jacket from a retailer I'd found on Google. My laptop had a melt down and despite getting a computer 'nerd' in to help I could not find the details of this retailer. On 31/3/26 I emailed Schoffel directly explaining what had happened and sending numerous images of my jacket where the binding has peeled not only down both sides of the zip but also the collar. The binding is not fit for purpose and my word it looks tatty, as though I'd I bought it at a market or boot sale. My jacket is a great advert for Schoffel - I think not.
Schoffel's website states: Burley Fleece Jacket A beautifully soft fleece jacket, made to last. £200.
Schoffel 'replied' to my email and I was asked and asked again for details of the retailer. Were they doing this so I'd give up? If I cannot give them that detail, which I had already said I couldn't, Schoffel said they cannot help as it is the retailer's problem, despite it being crystal clear it is a manufacturing fault because the binding they have used is in my view cheap and they have scipmed on this, although the fleece is as new. I could have bought a number of few fleece jackets for £200.00!
Emails continued,19 of them, basically me going around in circles, Schoffel not helping, but insisting it is the retailer who must sort this. The retailer then has to go back to Schoffel and they then I guess sort it out. Schoffel have no responsibilty apparently. Schoffel will not replace my scruffy jacket, Schoffel they wont repair it either, but have now sent me some binding and suggest I find a seamstress to repair it!!!!
I suggest potential purchasers of Schoffel keep their receipt from their retailer because this issue will happen again. Buyer Beware.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Customer service and durability very poor

I purchased a gilet for my wife for Christmas. It has very light use - she's a doctor and wears it 2-3 days a week. She keeps her phone in one of the pockets. Within two months the fleece outside the pocket started to fail and developed a hole.

We've had gilets from Musto, Berghaus etc. that have never shown this issue.

Schoffel have refused to honour any warranty and state it's down to "friction" which is clearly unreasonable given the pattern of usage - there's an issue with this fabric.

Beware - customer service will not honour their obligations.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Odd sizing

I was so disappointed because the sizing and shape of the item was really strange. It was a pink potato sack, even with the elastic tightened at the back. It was so long it was past my bum and I don’t have a short body. It was really wide at the hips and tight on the bust, making me look twice as wide. I compared it with an older one I have and they are like chalk and cheese. One is plush, shaped and flattering and the pink one is thinner fleece, not as soft, long and shapeless. Where the elastic gathered, it looks like folds of material just baggy and not sitting smooth on the back because it was far too long. I’m afraid the quality and design is not what it once was and not worth the price any more.

26 March 2026
Schöffel Country  logo

Reply from Schöffel Country

Dear Sally,

Thank you for taking the time to leave this feedback and we are sorry to hear that the fitment of your recent purchase was not suitable.

The sizing of our core range of products, including the Lyndon, should not have changed as drastically as you have outlined, so we are surprised to hear that your experience with this garment was as such. We also pride ourselves in the quality of our products, so I am sorry if you have not found this to be the case. I am sure however, that we can find something suitable for you, so if you are still keen to purchase from us, please do get in touch with our customer service team and we will be happy to advise further for you.

Kind regards

Rated 1 out of 5 stars

I am sick and tired off tell you people…wrong name

I am sick and tired off tell you people my name mr Mansell

26 March 2026
Schöffel Country  logo

Reply from Schöffel Country

Dear John,

Thank you for your feedback. I am sorry that automated emails from ourselves are addressing you with an incorrect name. This information is collected from our ecommerce systems when orders are placed. Often this information can be auto-filled, but I am still unsure why the name is incorrect.

In the future, if you would like any details changed, please do get in touch with our customer service team and we will be happy to assist

Kind regards

Rated 3 out of 5 stars

Great product let down badly by TERRIBLE delivery

The product quality is great. The returns and replacement (needed as size was too large) was also fast and efficient.
Sadly the delivery first time was not where requested but was simply thrown over the gate in its cardboard box in pouring rain.
Replacement delivery was made to wrong address !!!

31 March 2026
Schöffel Country  logo

Reply from Schöffel Country

Hi Andy,

Thank you very much for your feedback. We are pleased to hear you were generally happy with your recent order, although we apologise for any difficulty you have had with the delivery process on multiple ocassions. I will get this feedback passed along to our courier partners, DPD, and I hope this will not be a reoccurring issue going forward.

Kind regards

Rated 5 out of 5 stars

A iconic name

Schoffel is a iconic name in country clothes great quality clothes love the Brand and all ways keep you informed all the way from ordering to delivery and if you need to return something
its not a problem they do offer a Fantastic service

24 February 2026
Rated 3 out of 5 stars

Amazing speedy service as always!

Amazing speedy service as always!! Although unfortunately the items were not up to usual standards

23 February 2026
Schöffel Country  logo

Reply from Schöffel Country

Hi Mel,

Thank you for taking the time to leave this feedback. I can see we have now refunded these items, so if you would like any information that might inform a future purchase, please do let our customer service team know and I am sure we can find something more suitable for you.

Kind regards

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