SCG South West Reviews 

399
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for their exceptional helpfulness, friendliness, and professional approach during new phone system installations and support calls. Many consumers consistently highlight the smooth transition and setup processes, noting that team members go above and beyond to ensure everything works properly. People also greatly appreciate the swift communication and quick response times whenever they need help with technical difficulties or connection problems. Some reviewers were not happy with certain experiences, mentioning occasional initial downtime, prolonged delays, and ongoing difficulties getting answers to specific contract questions.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting helpful and efficient assistance during new phone and... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

User experience

Clients share positive opinions on user experience, consistently praising the smooth, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liz from SGC, was polite, friendly, and knew her job very well. She was very good at explaining things and also patient, with much more time spent on detail than we expected, to ensure our new phone... See more

Rated 5 out of 5 stars

Had issues accessing Networks/Non Microsoft Apps following an upgrade on computer. Same day response on a ticket and contacted shortly after initial request. All done and complete within 10-15 mins... See more

Rated 5 out of 5 stars

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in ou... See more

Rated 5 out of 5 stars

Definately the knowledge and friendliness of the Engineers. Nothing is ever to much trouble for them to sort and they are always calm which makes me feel so much better. Especially David Britten, he... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Our company has been bringing people and technology together to facilitate and improve the way that we communicate for over 60 years. The changes have been both subtle and extraordinary, but they always come back to reducing the delay in sending and receiving vital messages. We have continually evolved better applications for these communications to be handled and made sense of, leading to new and exciting ways of communicating and collaborating.


Contact info

4.9

Excellent

TrustScore 5 out of 5

399 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(399)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Evonex Install

Liz did a great job of our Evonex install, overcoming various networking challenges to get everything completed on time. Ref 3080218

16 January 2026
Rated 5 out of 5 stars

Liz was excellent from start to finish

Liz was excellent from start to finish. She clearly explained everything and carried out the work efficiently and professionally. She installed new network ports and a communications cabinet in our new office area and replaced our faulty Wi-Fi access point.

By the end of the job, all working ports were live, the Wi-Fi was fully restored, and everyone was back online with good network speed.

Liz was thorough, knowledgeable, and made sure everything was working properly before signing off. Highly recommended.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you David

David Britten was incredibly helpful with my query and got it resolved as quickly as he could. He went above and beyond to make sure that we were able to get what we needed and communicated well throughout.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service, Great result.

Great communication from customer services (Matt), listened properly to the problem, acted promptly, kept in touch. Sent replacement equipment within 2 days, which it seems has cured my problem. Nice work!

16 January 2026
Rated 5 out of 5 stars

Professional Service. Very Happy with Install, New System and Equipment

Tim was excellent at installing a new phone system in our school. He was met with a few problems when attempting the initial install, which he worked tirelessly to resolve. 2nd attempt went smoothly and Tim was very patient and accommodating to meet our needs and additional requirements. He took time to explain the new system and was very helpful, knowledgeable and professional.

So far, we are very pleased with new system and equipment and the additional benefits it brings.

Highly recommend.

Many thanks to Tim for everything and we will be in touch if needed.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

reference - 3068513
Fantastic service of installation of new machine - all data transferred as it should be (wouldnt even know i am on a new machine) :)

14 January 2026
Rated 5 out of 5 stars

Equipment Upgrade

Tim has been excellent over the past two days installing our new network switches and access points. He was efficient, patient, and clearly knew exactly what he was doing throughout the process. Despite some inevitable initial downtime, he explained everything clearly and worked methodically to ensure the system was set up properly and little distribution was made to our business.

The end result has been a significant improvement, and we’re confident the speed and reliability of the new equipment will be a massive benefit. We very much appreciate Tim's hard work and definitely wouldn’t hesitate to recommend him.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always

Always a joy dealing with Gareth from SCG south west. Had me back online in no time.
Friendly, wealth of knowledge and know how to get the job done.

9 January 2026
Rated 5 out of 5 stars

Just ordered a new phone and had the…

Just ordered a new phone and had the most amazing service, Emma that was dealing with my Order made the whole experience effortless on my part, she gave multiple options but also helped me choose the best deal for my requirements. From start to finish the deal was done in approximately 15 minutes and my new phone has been ordered, could not fault her professional approach with assisting me. Thank you so much

8 January 2026
Unprompted review

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