SC Furniture Ltd Reviews 

288
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company, praising the smooth and reliable purchasing process. Customers frequently point out that the staff members are exceptionally helpful, friendly, and professional when answering questions over the phone. Consumers are also extremely pleased with the exceptionally fast delivery times and the wonderful quality of the furniture pieces received. Buyers regularly express their satisfaction with how well the items match their online descriptions and photographs. Some people were dissatisfied with minor product flaws, mentioning occasional problems with sofa legs, sagging seats, or broken reclining buttons. Some people also felt nervous about purchasing online without being able to test the comfort in person first.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting quick delivery times and helpful,... See more

Product

Reviewers mention positive feedback about product quality, describing the furniture as well-built,... See more

Service

People report positive experiences with service, frequently praising the outstanding support and clear... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their polite, helpful, and professional... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is well made, comfortable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SC Furniture offered first class service. We purchased a grey leather sofa and chair through Amazon, which normally I would not purchase without seeing/checking in the flesh. SC Furniture informed us... See more

Company replied

Rated 5 out of 5 stars

Great communication by the salesman. Took my call, reassured me by taking measurements of the new corner sofa to ensure it would fit in my narrow door opening. Pleasant small company to work with an... See more

Company replied

Rated 5 out of 5 stars

I buy most items on line but never on an item such as a leather suite and chairs without checking comfort etc. I must admit i did check the online reviews from other customers which gave me the... See more

Company replied

Rated 5 out of 5 stars

Brilliant from ordering to delivery. Amazing quality and fabulous price! Can't rate this company enough. Had a leather sample first as was expecting thin leather..not at all, really great experience.... See more

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Carpet Store
  6. Living Room Furniture Store

Written by the company

Welcome to the online shop for SC Furniture, offering quality home furniture online or at our store in Kidderminster, near Worcester. You are sure to buy with confidence, we pride ourselves on price and more importantly quality. Our policy of offering and excellent choice of home furniture, value for money and customer service has given us a great reputation for sales and efficiency. We are also retailers of all household bedding that have been retailing bed linen across the country for nearly 20 years, we have our own family run business in Kidderminster where all our bed linen is hand made to order. We specialise in made to measure orders for Caravans, Motor Homes, Boats, Camper Vans, Trucks and all home bedding. Over the years we have been trading, we have built up a fantastic reputation for very competitive prices, service and more importantly quality! Feedback from our online buyers as well as our local customers in Kidderminster show us we are a company to trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(288)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery guys were ace

Delivery guys were ace! Decent guys, took care moving and assembling the furniture. Chuffed with the furniture too. Well played Jim - 225, and Leon - 639. Pers ref code - Top.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

BDC-401-504

Had our furniture delivered by Michael and Stuart today. Friendly and chatty lads. Did a fab job.

13 May 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 4 out of 5 stars

Overall good service

Overall good service, had to wait longer than we thought for sofa to be made and delivered. Ordered in Jan delivered May.
Delivery time slots could be smaller had 1-7 had to book time off and arrived at 3:30. Delivery team of Jason (584) and Rob (186) we very polite

9 May 2022
Unprompted review
Rated 1 out of 5 stars

Poor Quality

If you want leather sofas which lose their support and shape after three months of use and have velcro to hold armrests and back join in place, then this is the place to buy. Absolute rubbish quali

27 April 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

So sorry you feel this way Nigel, We tried so hard to help you and get the problem resolved, I have checked the system and your fault was repaired by homeserve and outcome complete? We are still here to help in needed?

Rated 5 out of 5 stars

2x2 seater reclining sofas and…

Required 2x2 seater reclining sofas and a quite quick delivery.
The staff particulary Kitty couldn't do enough.
Very pleased with the sofas and especially the service and would certainly recommend to anyone.

21 April 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Thank you to Martin 624 Nathan 307 for…

Thank you to Martin 624 Nathan 307 for a great service of delivering my Nanna’s sofa very friendly and helpful during the delivery. Many thanks.

19 April 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Happy shopper

Billy from the Aintree branch was great! He totally understood our needs and requirements from our new suit, he was really knowledgeable about the products and a total credit to the business, no hard sell just good service. Thanks for your help and I look forward to receiving the new furniture xx

13 April 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us a lovely review.
Its customer like you that keep us going, thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

Great company

We looked all over for the sofa we wanted and to be honest from ordering in store in Gateshead store the staff were lovely and helpful. We have waited a while for the sofa but that's normal at the minute. Our sofa arrived today and we were kept well informed with text messages and phone calls. The delivery guys Adam and Goffy were very polite and professional. All in all great service from this company.

6 April 2022
Unprompted review
Rated 5 out of 5 stars

Had my leather sofas delivered…

Had my leather sofas delivered yesterday, Delivery guys were brilliant and quick putting it together …Hassle free from start to finish, Thank you so much ..

6 April 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.
All the team at SC Furniture.

Rated 5 out of 5 stars

Exceptional value

The company has a wide range of furniture choice and shows plenty of detail to enable you to make an informed decision. The dimension detail is especially helpful. On contact, staff are extremely polite and helpful without any "hard sell". Delivery is advised and stuck to with the delivery team giving about 45 minutes advance warning of arrival. Delivery and installation is very efficient and team again are friendly and helpful. I bought Highbury leather 3 seater and the finish was of a high quality with no blemishes. The overall look compares very favourably with competition. The padding is firm but comfortable. In hindsight, should have paid more attention to seat pad height from floor and also gone for a footstool. Am delighted with my purchase and would not hesitate to buy again from SC Furniture (though hopefully not for many years !)

2 April 2022
Unprompted review
Rated 5 out of 5 stars

Had a settee delivered to day by Jezza…

Had a settee delivered to day by Jezza and John. Phone me up to say it would be delivered within a 1 hour and it was. Great job of delivery and both very happy considering it was 6.45 am. Would give them more than 5 stars if I could.

28 March 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

Rated 5 out of 5 stars

delivery after break down

Having to wait 2 weeks longer for our order i just want to say a big thanks to the driver+ assistant Willie + Dougie for keeping us informed of the time of our delivery after their Vehicle broke down, they arrived and first thing they did was to lay blankes down on the carpets as not to bring in any dirt also they also explaine what they had to build up and asked us if there was any problems or questions on the delivery all the time they were curtious +polite again big thanks

9 March 2022
Unprompted review
Rated 5 out of 5 stars

Personal ref code KDC-467-294

Personal ref code - KDC 467 - 294

Excellent delivery from both John 467 and Rice 294 JDC, they messaged and rang me to tell me what time my delivery was within the hour which always ideal. Polite and took their time bringing the furniture in taking care not to knock anything.

Brilliant service,
Thanks Tracy Wynne

8 March 2022
Unprompted review
SC Furniture Ltd logo

Reply from SC Furniture Ltd

Thank you so much for taking the time to leave us feedback on your order, we hope to deal with you again,.
Thank you so much.
All the team at SC Furniture.

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