scentuelle Reviews 24

I ordered some scent from them on third October. It still hasn’t arrived and now their website does not seem to be working. There seems to be no way of contacting them so I have lost £138. I’m really unhappy. Don’t use them.

Cela va faire le 3 eme avis concernant ma commande de décembre 2022
Je joins la copie du mail que j ai reçu le 15/08/23 de Scentuelle qui me demande mes coordonnées bancaires pour être remboursée de 299 euros
J ai déjà envoyé mes coordonnées bancaires et depuis plus rien.
Dear Evelyne LE GOLVAN LEVRAT,

We sincerely apologize for the delay in processing your refund and any frustration this has caused. We understand the importance of resolving this matter promptly and appreciate your patience.

We have investigated the situation and identified the error that occurred after the system update, which unfortunately led to the non-recording of your order. We deeply regret any inconvenience this has caused.

To address your concerns, we are committed to processing your refund as soon as possible.

We kindly ask for your understanding and assure you that we are taking all necessary steps to ensure the refund is executed promptly.

In order to expedite the process, could you please provide us with the account details to which the refund should be made?

This will help us ensure that the funds are transferred to the correct account without further delays.

We understand the seriousness of the situation and are fully committed to rectifying it. Rest assured, we take your complaint seriously, and we are actively working to regain your trust.

Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.

Please feel free to contact us if you have any further questions or if there are additional details we need to proceed with the refund.

Best regards,

Customer Service Scentuelle

I see that I am one of many who paid and never received the item. Like others here I also phoned and emailed enormous amounts of times and still no answer. I will have to try and claim with my bank if possible. Do not buy at this website!

Mai ricevuto il mio ordine !
Never received my order!
Mai avuto risposta alle e-mail di sollecito !
Never answered to my e-mail !
Non comprate !
Don’t buy!!!!!!!!!!

Made order on 16th of Nov 2022
Asked many times the status of the delivery by mail and got never a response
Tried to reach out by phone many times and again no response
Finally decided to issue a claim to the card service for missed delivery
Don't buy from these guys my experience confirms the experience from other clients i was not aware before my order

Update to the below:
24/11/22 I received the full refund for the missing product, after an email yesterday that explains the following situation: product was not in inventory and they don’t have the staff to communicate with all customers. I could either await the product in a few days or get a refund. As the order was not for me, I chose the refund. This proves there’s good willingness and honesty behind the company, but whatever the reason they can not (always) deliver as promised, and lack communication. I go from 1 to 3 stars.

2/10/22 I placed my order
2/10/22 The payment was withdrawn
Shipment promised within 1 week

25/10/22 Shipping of complete order confirmed

7/11/22 Receipt of incomplete order, missing one item
7/10/22 Email w/o order number received to tell the order is incomplete and missing item will follow in few days

Multiple emails/phone calls from me are not answered….

Still missing the item or refund!

What to do?

No items received. No mails answered. Bad service.

After writing several emails and reviews I received an answer and a refund for my orders. Unfortunately the perfume I wanted was not in stock anymore. Thank you !

Do not order on this site. I did not receive my parfum , paid it and lost it. No contact possible, phone is answering machine and email gets no response. Scam.

I ordered 11 pcs of products. Paid 11 pcs. They send only 3 pcs after more than a month without any comunication and without any compensation.

I never write a review but for this I want to warn people. THEY are scamming people. I wait for almost a month for my product but they never came. Thank God I order it with my creditcard so I can get it back from my bank. BUT DO NOT BUY ON THIS WEBSITE

Ordered x2 perfumes end of May and never received them, I send multiple emails and never got an answer. I tried calling today and 'the number isn't recognised', I'm also starting to think it's a scam 😡

A few months ago I ordered an eyeshadow. It has still not arrived and is still indicated as processing. A month ago I sent an email asking about it, but never got a reply. I’m wondering if I got scammed.