Scentitlondon Reviews 

170
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Another purchase, another CON!, I'm pursuing through my credit card Co' to have them removed and continually watched and excluded from the payment security companies, these practices need stopping. T... See more

Rated 1 out of 5 stars

I bought a perfume with shipping through the company forward2me recommended by stentitlondon, and the package does not appear, nor does the money. A month has passed and no one responds or gives sol... See more

Rated 5 out of 5 stars

Dua fragrances are very high quality. I have purchased many and all of them are brilliant. Scent it London are excellent. Orders processed and despatched really quickly unless they have to source from... See more

Rated 1 out of 5 stars

Since shipments to Spain are managed through forward2me.com, buying in stentitlondon is a real scam, they neither send the packages nor return the money. Any claim is completely ignored, 4 mont... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

At ScentitLondon we believe that scents make sense and for that reason they should be available to you at the lowest price. We specialise in the distribution of authentic niche and designer fragrances as well as samples and discovery sets. We are proudly the only distributor of Dua fragrances in the UK and Europe.


Contact info

1.8

Poor

TrustScore 2 out of 5

170 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.8

All reviews

(170)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Easy ordering process, fair prices and delivery was even quicker than I expected. Email updates about my order every step of the way, very happy customer, will be using scentit again!

7 February 2023
Unprompted review
Rated 4 out of 5 stars

I believe they are the only main…

SEE EDIT BELOW AFTER REVIEW...

I believe they are the only main company selling Dua fragrances I'm the UK so i had to accept the fact it wouldn't even be dispatched for 10 days+.

Clearly what they are doing is waiting until you order then ordering themselves directly from Dua in the US as opposed to keeping stock. They may even be 'drop-shipping' where it doesn't even go to them first and they just order on your behalf and input your address and it comes straight from the US but I'm not sure. I forgot to check the postage label.

They say it's pre-order but it's simply because they don't keep the stock.

The fragrance though is great and price is slightly on the side of expensive but not bad.

EDIT...
Thanks to their reply i now know how they work and in which case i stand corrected. If that is the case then i guess it works well for both more commonly bought fragrances and the ones they wouldn't carry. As such i have changed the star rating from 3 to 4. The reason for the 4 instead of 5 is simply due to the wait still being long even though there is a genuine and acceptable reason.

Thanks for the reply.

4 February 2023
Unprompted review
Scentitlondon logo

Reply from Scentitlondon

Hi Marc hope you’re doing well, thank you for your feedback on your order with us. Just wanted to give some clarity on the service we provide.
80% of all our products are readily available to be dispatch straight away from our office in the UK. Unfortunately due to the quantity of fragrances available from Dua we can’t carry them all. As requested by many of our customers we introduced our preorder service which gives our customers access to the fragrances we wouldn’t usually carry. We add any preorders to our weekly restock from Dua to be delivered to our offices. Every order is processed and dispatched straight from our office in London. If you have any questions please do not hesitate to contact us via email.

Kind regards

Rated 5 out of 5 stars

Dua fragrances are very high quality

Dua fragrances are very high quality. I have purchased many and all of them are brilliant. Scent it London are excellent. Orders processed and despatched really quickly unless they have to source from their suppliers in which case they keep you informed and updated. I have purchased several dua fragrances from them in the past and I've never had any issues whatsoever. Try them, you won't be disappointed.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Great products and service

Order arrived really fast considering RM strikes were in action. It really is the no.1 place to go if you have a discontinued fragrance you love but can’t find anymore. I would love if they did more discontinued fragrances

4 January 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been looking for d and g by for…

I’ve been looking for d and g by for years since it was discontinued and I saw a version of it on here I’m usually sceptical as I’ve never found a good version but this is 11/10 good fast delivery I really recommend

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Rive Gauche is back!

For those who miss Yves Saint Laurent's Rive Gauche, Scentit London offers the exact experience that this fragrance offers with "River Fougere". I'm excited. Payment and delivery went smoothly. Five stars!

11 October 2022
Rated 5 out of 5 stars

The best

I am ordering from scenitlondon even before they had a website and I was always happy! I can't recommend them enough!

2 January 2023
Rated 1 out of 5 stars

ESTAFA / SCAM / FRAUD

Since shipments to Spain are managed through forward2me.com, buying in stentitlondon is a real scam, they neither send the packages nor return the money.
Any claim is completely ignored, 4 months of claims that have been a waste of time.
------------------------------------------------------------
Desde que los envíos a España los gestionan a través de forward2me.com comprar en stentitlondon es una auténtica estafa, ni envían los paquetes, ni devuelven el dinero.
Cualquier intento de solución lo ignoran completamente, 4 meses de reclamaciones que han sido una pérdida de tiempo.

EDIT:
I still buy perfumes in the UK with no problems with other companies, but you recommend a third-party service that is absolutely nonsense, and a waste of money, because they have higher return rates than what you are going to reimburse. As I say, a real nonsense.

12 August 2022
Scentitlondon logo

Reply from Scentitlondon

Hi Alvaro, we’ve shipped thousands of orders to Spain in past and had several successful orders with you but due to rules in cosmetic parcel we no longer ship to Spain. Again your order was made using a third party courier service. We dispatched and successfully delivered your parcel to the UK address you provided and the courier is then responsible for repacking the order and shipping it to you. If anything has happened to the parcel please contact them. If it was our own in house courier we would issue a refund straight away but it is their responsibility to refund you if your parcel does not reach you. If you would like us to help you and contact them on your behalf please get in touch via our email and we can help you do so.

Rated 1 out of 5 stars

BAD AFTER SERVICE

My pakkage was smelling very nice when arrived. When opening the pakkage the reason why was revealed. The bottle was leaking and about a fifth portion was gone.

ADDITION:

It is unacceptable that scentitlondon would ask a customer to reach out and resolve an issue from months ago,and then claiming that the problem cannot be addressed because it was not raised within 48 hours. This lack of attention to customer concerns shows a lack of concern for customer satisfaction.

31 August 2022
Scentitlondon logo

Reply from Scentitlondon

Hi Anand, I’m very sorry to hear about your issue with your order with us. Please contact customer service and representative will be able to help resolve this right away.

Kind regards
Kojo

Rated 2 out of 5 stars

Greedy company which have upped their…

Greedy company which have upped their prices like crazy to extort loyal customers. Some fragrances are very good others are very bad. £50 for 30ml haha. Crazy

16 December 2022
Unprompted review
Scentitlondon logo

Reply from Scentitlondon

Hi there Abu, hope you’re doing well, This is kojo here the director of Scentitlondon, can you please send us a email to see if we can help with your order with us. I’ve looked for details but can’t find any orders under the name provided here.

As a new business for the last 2 years we used a large amount of start up funds to have our products at a price extremely under market value. All we’ve done now is have it at a closer rate to the market value but it is still considerably lower than you would pay straight from the brands. I’ll use one product as an example, Forbidden 2 is $70 and £57 with us. Both companies then give discounts with Scentitlondon discount currently at up to 30% off. Yes the prices have gone up but we are now giving larger discounts too. Start up funding unfortunately can’t last forever which is the reason why as a small business we can’t afford to keep the prices at almost 40% under market value. To answer your questions no it hasn’t gone up because of greed and we are not extorting our customers. After discount are added you’ll find that our prices have gone up no more than 5%-10%.

If you have any questions regarding this please send us a message at info@scentitlondon.com
I’m always available to have a discussion and answer any questions you may have.

Kind regards,

Kojo

Rated 1 out of 5 stars

Completely dissatisfied

I was very hopeful that my first order of a perfume, of which the original I have aspired to own for many months, but could not afford the hefty price-tag, would be a good one. The item was a pre-order so I had to wait longer than regular orders it seems, which I was happy to do. Sadly the perfume aroma disappears within less than 10 minutes! and I feel I have wasted a lot of money for nothing. Disappointed does not begin to describe how I feel. Cheated and wasted good money is more how I feel.

15 November 2022
Unprompted review
Scentitlondon logo

Reply from Scentitlondon

Hi Judy, hope you’re doing well, I’m very sorry hear of your disappointment with you last order with us. Kindly contact our customer service email and we will be happy to help you there.

Regards

Millicent

Rated 1 out of 5 stars

A scam on shipment

I bought a perfume with shipping through the company forward2me recommended by stentitlondon, and the package does not appear, nor does the money.
A month has passed and no one responds or gives solutions.
How is it Possible that the distributor of DUa Fragrances in the United Kingdom treats those of us who trust in their products like this?

7 November 2022
Rated 5 out of 5 stars

Best site to secure your fragrances

Not only that they are the only site you can get Dua Fragrances here in UK, but from all my experience with fragrances sites so far, they are the best by miles.
Had an issue with some items that were out of stock, and I was able to replace them straight away, the customer service is 5* and the products that you receive are just top notch.
Well done guys and thank you for all your support.

28 October 2022

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