scentbymailReviews 

I have been a subscriber for sometime now. It is truly wonderful! It is always a delight to receive the candles and so well packed and delivered. I was so worried that Lauren was giving up business...however, still here! Thankyou Lauren, you are a star! Jx

Order has still not arrived. When contacting no response

Easy website
Very clear instructions
Fast delivery

Love love love my monthly box always such great items and is a welcome treat for myself and my home every month

Beautiful candles. Can't wait for next month!

Love this, I get to see & smell a variety of candles etc brands so I can then go out & purchase full size for gifts or myself!
Thanks C x

I have used this company a few times now and they are excellent! So efficient, flexible and reasonable. And the candles are always a hit!

Perfect in every way ! Thank you so much

Scentbymail comes beautifully wrapped and presented, they all smell gorgeous and it's a nice thing to arrive at your door once a month, big fan :-)

Awful and a con.

Bought a 3 months subscription for my mother. Contacted them at the beginning of Feb to cancel my subscription so it doesn’t “roll on to the next month”. They have NOT got back to me. And charged me for another THREE months today.

Please contact me.

Edit-

Thank you for your response. I sent a message at the start of the month to yourself and also to another subscription service (for flowers) at the same time to ensure they were cancelled as I had bought both subscriptions for Christmas presents. I had a reminder in my calendar on my phone to ensure this was done. And I assure I did send an email via your website. It’s disappointing there isn’t a phone number to call?

I can see via your FAQ page you are able to cancel online apparently but am at a loss to see where you actually do this via your account. All it has is name, contact details, and billing information tabs, there is no “cancel now.” I am unable to see where you hit “cancel” on the interface.

Might I also make the suggestion that when subscriptions for months are due to expire, you send a reminder to people instead of just “rolling on.” In this instance, you rolled on not for one month, but another 3 as per the original subscription! It hardly seems appropriate given your own admission that “mistakes happen.” I am annoyed however that I did indeed send a message to you, but clearly your system hasn’t registered it.

Thank you for the refund. And thank you for now cancelling the subscription at your end.

The boxes were well received and were lovely, but suggest that the websites interface and communication is improved.

Thanks,
Anna

Brilliant products and always exceed my expectations, have been a lover of their services for a long time. I would highly recommend if you want products at such a good price.

Quick delivery - nicely packaged - quality candles - message correct and well
Placed - very pleased - have referred to a friend x

Excellent product but feel the subscription should be postage included.

Lovely subscription box. I always look forward to receiving this. Theses candles are always thoughtfully selected based on the season and you get a range of different types .

I already payed about 70 euro for my package and had to pay an extra 25 euro to receive it :(

I contacted their helpdesk, reached out through facebook, no answer... After I received the package I cancelled my subscription and explained the problem again: still no answer.

So disappointed...

Bought as a birthday gift having received this myself last year.
My sister in law was as thrilled as I was and would recommend to any candle lover.

Really pleased with my first delivery a great selection of fab scents! Mixture of candles and wax melts