Scarlet Rooms logo
Visit website

Scarlet RoomsReviews 

268
•
TrustScore 4.5 out of 5

4.6

Sex Toy Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great discreet website. Bought lelo alia as a surprise for my girlfriend to use together... it doesn't disappoint 😉😉 Supeb service and delivery

Rated 5 out of 5 stars

I found your site by accident and have ordered 2 items via 1 e-mail address & 1 item via another. The orders came super quick & as stated in plain packaging. In fact I ordered 2 items just the other d... See more

Rated 2 out of 5 stars

The order process was easy and quick. The delivery was on time as promosed so no complaints there. however I was disappointed with the products. purchased the 8 Function Classic Chic Wave V... See more

Rated 5 out of 5 stars

Fantastic products that spice up the bedroom and a superb discreet service that’s quick and reliable. Gone are the days when purchases of this kind were classed as sordid, Scarlet Rooms are very pr... See more

Company details

  1. Sex Toy Store
  2. Erotic Clothing Store

Information provided by various external sources

Scarlet Rooms is the UK's cheapest sex shop, we will not be beaten on price for sex toys and lingerie. Fully discreet, buy with confidence. Free delivery, loyalty points and 1 year warranty.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(268)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great discreet website

Great discreet website. Bought lelo alia as a surprise for my girlfriend to use together... it doesn't disappoint 😉😉

Supeb service and delivery

2 December 2020
Unprompted review
Rated 1 out of 5 stars

The toy I brought didn't even worn

The toy I brought didn't even worn. Very disappointed.

17 November 2019
Unprompted review
Scarlet Rooms logo

Reply from Scarlet Rooms

Hi Phoebe,

We're very sorry to hear this.

Please get in touch with us to exchange a refund or exchange.

https://www.scarletrooms.com/contact

Scarlet Rooms.

Rated 5 out of 5 stars

Brisk and simple conveyance

Brisk and simple conveyance, can't turn out badly, I generally utilize Scarlet Rooms. They're a lot less expensive than the greater organizations and I guess it's smarter to help the littler organizations offering similarly as great administrations.

20 October 2019
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!
Bought a present for my partner but it didn't do the job it was meant to.
Partner was left disappointed and i was furious id wasted £80.
Contacted customer services but they couldn't even be bothered to respond back.
SUBSTANDARD products
DISGUSTING CUSTOMER SERVICE.

17 October 2019
Unprompted review
Scarlet Rooms logo

Reply from Scarlet Rooms

Hi Steve,

This doesn't sound right at all! We have a full no-fuss year warranty in place.

We have a helpdesk for our customers which is responded to within an hour.

Please open a ticket here to resolve this.
https://www.scarletrooms.com/helpdesk/

Please also include your order number when opening the ticket and let's get you a refund or exchange. If you can let us know the email you sent a message to in the ticket to that would be really helpful so work out what happened here.

Thank you.

Kind Regards,
Customer Services.

Rated 5 out of 5 stars

Fun times

Great delivery service
All ready to go and add the special buzz to evening of fun

8 October 2019
Unprompted review
Rated 1 out of 5 stars

You are asking me to review something which I have not received.

Ordered on the 2nd of October, 2-3 days shipment. Which assumed would arrive before the weekend. It didn't arrive, leaving the weekend wanting, to say the least. Very disappointed.

6 October 2019
Unprompted review
Scarlet Rooms logo

Reply from Scarlet Rooms

HI Nosmo,

Your order was dispatched with Royal Mail on the 2nd - we're very sorry Royal Mail didn't deliver fast as expected, they do advise at times disruptions and delays can happen.

Again accept our apologies.

Scarlet Rooms

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look