Scarlet Reviews 

That isn’t a trustful company. It is very slow for troubleshooting and the helpline isn’t efficient on the phone nor online. The service is managed by an AI system and not by staff, although always nice, but who depend on it for authorising the processing of inquiries. Their only working tool is the automatic billing, obviously. They don’t have physical shops hence it takes ages before they solve issues. Prices are correct but you don’t have proper customer service.

Half of their games don't work. Then on chat with a custom service person for over half an hour waiting.

This is a scam company, just like Proximus, who bought them. I strongly advise against dealing with them. They have no respect for their clients. Their only goal is to rip them off by any means necessary.

Dit is een oplichtersbedrijf, net als Proximus, dat ze heeft overgenomen. Ik raad ten zeerste af om met hen in zee te gaan. Ze hebben geen enkel respect voor hun klanten. Hun enige doel is om hen op elke mogelijke manier op te lichten.

Il s'agit d'une entreprise frauduleuse, tout comme Proximus, qui l'a rachetée. Je vous déconseille fortement de faire affaire avec eux. Ils n'ont aucun respect pour leurs clients. Leur seul but est de les escroquer par tous les moyens.

Dreadful! The worst decision we made was to switch to scarlet. They turned up late for the installation and then dug a trench in our driveway that they never closed (my husband had to do it).
We have to restart the router at least once an hour.
The hole they drilled in our house to have access to the fibre was first drilled in the wrong place.
The router they installed in the hall is a mess with cables everywhere and no system to tidy them.
The internet is reasonable but the tv is a joke. We have to restart the router at least once an hour as the tv freezes. Changing chanel is also very slow. When we called the independant worker who set it up we were told that the tv was working when he left so it wasn't his problem.
Since the switch my husband's internet service is very bad on his mobile. My mobile is ok but I no longer receive crucial security messages from my bank in the UK (we live in Belgium). When I called customer services about this I was treated like an idiot. The lady was so rude and disrespectul that my 12 year old son was shocked!

Problems with Internet, go down very often
I call today and 3 times after they hear the problem close me the phone. Very disrespectful personal at call centre (Peter was his name).

At the end of October I sent an email requesting that they cancel my subscription and instead transfer it to the new tenant who was moving into the apartment I was leaving. They never replied, and I received an invoice for November. I sent yet another email again requesting that they transfer my contract, and they never replied and again sent me an invoice to my name for December.
I have had to sent a THIRD email asking them to cancel my contract. At this point, it is not legal for them to continue billing me for a service which I asked to cancel twice already. I have threatened to sue them if they don't cancel it - maybe this time they will listen.

Scarlet has a really good service! It took a while for them to install the Internet. But now, the connection is perfect and the customer service actively looks for a solution to your problems. I would highly recommend!

In short, a very disappointing experience.
Booked an appointment to install wifi service in my house. They gave a 2 week appointment. That's not the problem.
The problem occurred on instalation day . The technician after installing the router said that there is a mistake in my address on his order , therefore he cannot deliver the service to my apartment on the same day . And he would complete the connection next day !!
That didn't happen. Instead they sent an email requiring me to set a new appointment online, and that was another two weeks. So I called their helpline , after explaining the case they set a three day appointment.
And the Drama continues as on this date they call me once in morning. I got back to them and explain the complaint to two different employees... only to tell me that I must get a new appointment.... 3 weeks later this time.
Tell me about Quality of service!!
I asked to cancel my contract before it even began.

I switched from Proximus to Scarlet because it was cheaper, but it was the worst choice I could have made. The mobile internet simply doesn't work - it's extremely slow and keeps showing "no internet connection."

Such an awful experience. No words to express criminal actions applied within company & customer service and accountancy. Full of lies. If you think that apology is enough then you are wrong. How dare you accuse honest and faithful person - client about not paid bill while it has been payed, plus give a threads. Pity that Leuven court didnt wanted to give me a pro-deo lawyer to discuss accusement in court as Telecom ombudsman mentioned in letter that I can. I hope in future centuries it will be possible. If in Trustpilot.com will be one day possibility to don't give a star and just write review I would do that and no star from my side to Scarlet never ever AGAIN. Luckily in Belgium exists Telecom ombudsman and case could get solved out without rubbing out from me extra money. You shamless creatiors you don't know what I have been through and I hope we will change roles soon. You don't know what's like child on neck and criminals stealing, braking, rubbing, mishandeling animals and with my diseability work and fool spends 700 EUR per day on clothing of my hard worked money as all accounts, social media, all my gsm systems hacked and kracked and Internet home blocked in cables, nice conversations I heard and followed in live transcriber chat, dirty coffee cups left on table in my absence, all contents of apartement damaged and for rubbish and still keep going surviving violence and terror of debiel drug & alcohol overwhelmed minds. That threatening letter from customer service signed by Jeroen without no surname is still in my head. Ptfu!

I mentioned my move a month before the actual date and received confirmation within two days, so everything seemed fine. As the moving day approached, I called to reconfirm—and that’s when the nightmare began. I have now moved and had to cancel Scarlet because their competitors can install Wi-Fi in less than a week, which is faster than getting any response from Scarlet. Worst customer service ever! And I’m Belgian, so I’m used to Belgian service standards—but this was beyond disappointing. I’m already worried about how long it will take them to process my cancellation. The only thing they managed to do was laugh at me on the phone. Completely unprofessional and disrespectful.

Price is competitive , network (proximus) is reliable, support team can read a script.

Disaster. These people do not know what professionalism is. Three times one makes an appointment and pauses everything to wait for them, in the last minute, an indian guy calls and says he can not come today, needs to come some other day. If your business is a joke, I wonder what level the security and service will be. Shame! And noone ever picks a phone to asnwer

For some reason I paid my bill twice. I called to check in how to fix this. The person helping me was friendly and I had to realize that the already paid me back. Fast and customer friendly. Can't complain about connection or anything. Always works just fine. (Hope I don't jinx it)

Products are very decent but everything around it is a horrible experience because internal failures and shortcomings are being pushed towards customers. Invoices suddenly don't arrive anymore so you get late fees? They recognize the issue but make you pay late fees anyway. Their systems don't work for the 100th when you call them? Too bad, try again later just for things not to work again. Try to request a move and installer doesn't show up 3 times? Too bad, you blocked your whole day but back to the end of the queue you go. Try to cancel a contract which they fail to do because systems don't work again? Too bad you have to keep paying. They finally manage to cancel your contract after calling multiple times? You keep receiving invoices anyway because they messed up. They request you to pay more than you were supposed to and you have paid with automatic payments? Too bad they can only cancel unpaid invoices and refuse to pay you back even if they acknowledge you overpaid. Horrible experience, never going back. Mafia practices.

I was given and accepted a quotation for a mutuelle, I was informed that I would recieve application documents, these never came, even after sending several e mails
Whenever I phoned I was told the agent was unavailable, and my e mails were never responded to, I cannot do business with any company who has this standard of customer service, really disappointed.

15 years together!
Contract made when I used to live in Brussels, moved with Scarlet to Antwerpen later. Best price-quality service!
Thank you!

Update:
After so many trials, finally they answered one of my mails, and as I expected, they just ignored my request for giving back the extra charges for nonsense terms in their bill.
Regarding the answer from Scarlet to my initial review here, I think I need to provide more details as they claim I am wrong! I signed for their leco internet for 32€/m back in October 2022, and after a few months they decided to increase the price to 34€, and they applied the new fee to previous customers. So yes, they charged me more than they should have for almost 3 years. I didn't contact them as it was still a reasonable price, but this does not mean I think they were right to do so. Now after charging 40€ more in the last bill, and not answering correctly, I realized that they don't act professionally and I regret that I kept my contract with them.
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I changed the ISP because Scarlet charged me extra for non sense reasons like deactivate and reactivate telephone service while I had no telephone service in my account. The worst part is that their customer support never answers. So you end up in a situation that they get money from your account and you cannot do anything about it.

I must mention that a few months after I ordered internet from them they increased the price and I had to pay extra even the contract I signed mentioned a different price. I still continued the subscription because I jus didn't want the headache of switching the ISP, but I always had the feeling that they cheated.

if I could give this company, a zero Star, I absolutely would. This is the dumbest card I’ve ever used in my life. I put in my card number multiple times and it still won’t let me use my card. You guys are a terrible company and I really hope you guys get what you deserve and shut down:)