SBS Insurance Reviews 

Had a claim go through from MBNA to SBS, and even though the transfer over was not easy initially, George Riley called me pretty much straight away once it had been transferred.

He just dealt with everything there and then on the phone. We sent images back and forth whilst talking; he checked things with other people to make sure we could do it immediately, made sure it was all clear, and by the time we hung up he'd already sent me the voucher for my new phone. Didn't have to chase anything or wait around. He was also really easy to talk to, relaxed, friendly, and made the whole thing really painless, which I was not expecting! Thank you

I was impressed with sbs insurance claim for my lost wedding ring. This claim was conducted very quickly and efficiently and I was grateful for the call from Vicky Telford to conclude my claim and offer me a settlement. Thank you to all who helped me and Thank you Vicky

After the trauma of being robbed in Rome, and endless, cheerless journeys on phones and email with banks, networks, insurance companies and more...what a pleasure it was to deal with Rohan. Calm, professional, super helpful, easy to understand AND an empathy for our plight. He made everything super easy, and so quick to get to the bottom of things with a minimum of fuss. All that AND a prompt settlement. What a relief, we can get on with our lives now - thanks, Rohan.

I recieved any call from sbs today
24 hrs after previously making a claim to my insurance provider, the call today was very simple and easy , we spoke of the incident that led to me making a claim , this was a very pleasant conversation we discussed the options , and then I was offered an electronic voucher to replace what was damaged.the whole thing took about 30min . Within 1hour of the phone call the email voucher was recieved and of to the shop,s i went 2 hours later all replaced and put right. My 6yr old no longer feels bad for trying to swat a fly.

I recently claimed for a lost diamond ring.
The claim was handled quickly in a polite and efficient manner.
The ring arrived today. It’s beautiful and a true replacement.
Thank you to Joseph T especially.

It was a good experience from start to finish. Very professional, extremely prompt and very easy. Special thanks to Owen who dealt with our claim who is an absolute credit to your company.

I had an excellent experience with SBS Insurance while they managed my contents insurance claim following a burst pipe and subsequent water damage.

From the outset, the team was friendly, professional and incredibly efficient. The claim was handled promptly, and I was kept informed throughout the process, which made what could have been a very stressful situation much easier to deal with.

A special mention goes to Jacob, who was always available to answer any questions I had. He explained each stage of the claim clearly, talked me through the options available, and made sure I understood what would happen next. His communication was excellent, and nothing ever seemed too much trouble.

The whole process was well organised and reassuring from start to finish. I really appreciated the team's helpful approach and the way they kept everything moving smoothly.

I would happily recommend SBS Insurance to anyone needing support with an insurance claim. Their excellent customer service, clear communication and efficient handling of my claim made a difficult experience much less stressful.

very impressed with the service I received when iIhad to make a claim .I dealt with the same person throughtout the claim process which was quite complicated .The claim was resolved to my satisfaction and iIwas kept up to date as matters progressed to resolution .
i found them very easy to deal with and no long waits to get through on the phone .
I found them very professional and helpful

I spoke to Vicki Telford and she was helpful and clearly explained everything about my claim. It was a precious ring needing repairing but I was worried . She sorted it out and reassured me and it was repaired beautifully and thrilled with the result. Great service.

Excellent work from Fatima and her team with my claim time period was very efficient.

Useless process and determined to make you give up. After trying to make a claim on our Home Insurance we were passed to SBS. They asked for photo evidence which we’d already sent to Halifax. When emailing them, their servers wouldn’t accept any email, regardless of size. Called them for a third time with another 30 minute wait, new email address to try and still didn’t work.

Crom beginning to end i cannot fault the process and service . Fatima kept me up to date throughout . Excellent service

Anyone who rides or races a bike knows how devastating a theft can be of their pride and joy.
Outstanding Experience from the moment my insurance company passed my claim to SBS,
In particular I would like to thank the bike team Rachel , Sam and Louise ,they were professional knowledgeable and genuine. so refreshing to talk to someone when I needed assistance excellent communication couldn't recommend them highly enough

I cannot recommend SBS highly enough. After a stressful situation with accidental screen damage that wasn’t covered under my standard manufacturer's warranty, SBS stepped in to handle the insurance claim.

Paul from their team completely turned things around for me in just 48 hours. The communication was brilliant, the process was seamless, and they had a replacement sorted and delivered with absolute speed and professionalism. They also provided several other options to suit my needs which was also excellent.

It is incredibly rare to find a company that acts this quickly and actually delivers on their promises when you're in a tight spot. Absolutely top-tier service!

Following the loss of a sentimental piece of jewellery my insurance company, Hastings, referred me on to SBS to handle the claim. They called within 30 minutes of me reporting the loss and were extremely helpful and professional throughout. The claim took less than a week to resolve and I could not believe the speed and expertise with which the claim was handled.

Excellent service from Fatima Nessa at Churchill Insurance to SCI so easy no fuss or stress all sorted within 48hrs and my ring back on my finger after repair. Thank you all concerned.

Following a lightning strike, various electrical items were damaged. Our insurer put us in touch with SBS, and they have been extremely helpful throughout. Kurt was quick to respond and answered all our questions. He did his very best to ensure we received a settlement with which we were happy, and provided excellent customer service throughout, helping to resolve the claim quickly. We were very grateful for his help.

I logged my claim with my insurance company around 10am and was called by Amy at SBS within a few hours. We ran through the claim and circumstances and she requested that i send over images for validation.
By 4:30pm that same afternoon i had a currys voucher in my inbox to go and purchase a replacement.
Amy was very helpful, polite and professional. A 5* service.

Very helpful and speedy assessment and conclusion of home insurance claim (claim ref: 888371, assessor Pav Jhooty). Thank you SBS.