SBS Insurance Reviews 

Very disappointed in this company .They have scheduled 3 dates for a camera to be picked up by courier and I have taken annual leave from my work .Each time they have assured me it will be picked up and it hasn’t .Dont really know where to go from here .

Felix was excellent in dealing with my claim, communication, timeliness and speed to resolve was amazing, would highly recommend

Very quick and easy. It helps I had uploaded everything I had already apart from one image. The decission on how to settle the claim was made in the same day.

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I appreciated the sensitivity in how my claim was handled by Fatima. Throughout the whole process she allowed me time to come to terms with the shock of loosing precious and sentimental items.Her guidance and patience was kindness in itself. Also she was always mindful of my hearing loss issues and spoke slowly and clearly to me at all times. She made a very difficult time as easy as possible in what have been very upsetting circumstances.

Right from the start Daniel made me feel at ease, he was very pleasant, polite and informative on the whole process of making the claim. The full telephone conversation lasted approximately 20 minutes and at the end of the conversation my e-voucher was ready. I have never made a claim before and expected it to be quite a lengthy process, Daniel talked me through every aspect of the procedure. Thank you so much for your patience.

Really simple process, dealt with compassion, understanding and in a prompt manner.

Dan made the experience very easy and as extremely helpful through the process. Super efficient - great service. Thank you.

Amy was extremely helpful, calm, clear and concise- thanks!!

Daniel White dealt with my claim and had it resolved in a matter of hours. Super efficient from initial claim to resolution and couldn't be happier. Thanks Dan!

Fatima was Super efficient . There was , clarity in her explanation and she had great communication . Resolved my claim very quickly . Told me exactly the breakdown of settlement . Thank you .

Amy was extremely helpful and supportive. Processed my claim efficiently and really quickly - decision was made I almost immediately once she had received all my documents. Very smooth and professional service

Highly recommend Chloe. Fast and efficient service. Very happy with the outcome. Thank you again! ⭐️

Very good service kept informed throughout great claims handler Michael Richardson, item repaired and returned, thanks to all at SBS. Brian

I would like to commend Daniel for the excel service he provided while assisting with my insurance claim.
He was prompt in contacting me initially to discuss the claim and clearly explained the information required.
Once I supplied the necessary details, Daniel followed up quickly and efficiently managed the process through to completion.
Thanks to his professionalism, responsiveness, and proactive communication my insurance claim was finalised within 3 days.
His support made the entire experience smooth and straightforward, and I greatly appreciate his assistance

This really was an outstandingly helpful team Technical expert, Dan White, who Direct Line asked to get in touch with me following an accident to the laptop I use daily, with water alas, two days before.
Dan was immediately able to work out from the small serial number located on the rear of the Applemac Air, exactly what the model was, after patiently waiting for me to locate and read the tiny letters.
I was unable to get the laptop to work despite my best efforts dabbing it with kleenex tissue and putting it upside down in the airing cupboard.
Dan had led me through the process of sorting this for me emotional upset caused by my mistake.
He promptly arranged for DPD to text and collect the laptop and cable to see if it could be sorted out by the engineers.
However DPD gave an hour slot, and both I and the caretaker waited and listened in vain, then about 15 minutes later the company texted they were sorry they missed me and would try and arrange collection tomorrow.
I emailed Dan to let him know what had happened that the laptop was not on its way.
Dan then arranged for me to have an eCard to purchase an equivalent laptop online.
Not just that, but I asked Dan about my choices to replace the laptop and he gave me balanced and fair advice, better than anyone I know, so that I feel confident now that I can replace the broken laptop sensibly and the main thing, be up and running very quickly.
I just wanted to say that Dan to me stuck to the technical aspects and processing of the claim aspects, which very quickly has got me almost on the road again, I say almost as I could order online tonight, but am going to look at the options and then purchase and start again with the new computer tomorrow, entirely thanks to his efficiency, courtesy and patience in dealing with this aspect.
It is the first claim I have made on this policy I have had for years, and thanks to Dan and his training, and to Direct Line, it has turned a disaster into a process that is helpful and actually will probably enhance my ability to type, browse and carry out tasks going forward.
Thank you very much.

I found the staff helpful and understanding. They responded promptly without any need to chase and kept me informed, making helpful suggestions to enable the speedy resolution of my claim. Overall a painless and fast service. Thanks Dan!

The lady who dealt with my claim is called Fatima. She was excellent, attentive always following up calls and understanding my situation having lost an item of jewellery which has greatly sentimental value.
She also reduced the associated stress by explaining the process succinctly.Overall, her attention to detail combined with great people skills has made the sad situation easier to cope with. Thank you Fatima

SBS Claim number 878760.
Melanie Rochester from SBS made our claim experience effortless and talked us through the claim process with a professional and empathetic approach. Melanie kept us regularly updated along the way.
All too often when dealing with insurance claims or companies. Customers are left with a poor experience. This was the total opposite and Melanie represented SBS in the best possible manner.

Took some while to get through but when I did a gentlemen named George took me through the process step by step,he was very helpful and understanding and had me sorted in no time at all, highly recommended

Omg what a great service from receiving an email at 14.20 from James Carlo the claim was settled and amount agreed by 15.30. Can’t thank him enough we are over 70 and James so efficient and helpful can’t thank him enough