State Bank of India Reviews 

494
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, most reviewers were let down by their experience overall. Customers frequently complain about unhelpful staff, long waiting times, and extremely slow service during their physical branch visits. People also experience constant technical problems, server errors, and major frustration when trying to use the mobile banking app and website. Though some reviewers were happy with specific branch staff, praising their helpful and professional assistance during visits. Consumers noted that certain employees consistently went out of their way to provide polite, welcoming, and efficient support. Visitors appreciate when bankers handle requests with patience and dedication, making those rare interactions much more pleasant.

What people talk about most

Service

Users describe negative interactions with service, expressing widespread frustration and disappointment with... See more

Customer service

Consumers find customer service to be disappointing, noting that support agents and managers are frequently... See more

Payment

Reviewers mention negative feedback about payment, highlighting severe frustration with blocked funds and... See more

Website

Customers consistently note negative experiences with website, describing the online banking platform as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Totally disgusting service. Don't take a chance. Go with other banking network. From top to bottom all just taking salary because it's a part of indian government system, have permanent Job do... See more

Rated 1 out of 5 stars

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff... See more

Rated 1 out of 5 stars

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it... See more

Rated 1 out of 5 stars

Govt should close public sector banks like SBI which is a huge liability on country. The so called Sarkari banks have no sense, no functioning, no customer support, crippled IT systems with incorrect... See more


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Official SBI. Product|Service updates & tips. Disclaimer: SBI shall bear no responsibility for confidentiality of information shared with SBI through Twitter.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

494 reviews

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1.4

All reviews

(494)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

A normal cash deposit take half an hour…

A normal cash deposit take half an hour n more sometimes that is now easily be done from machine in various other banks.
The staff working at the counter are relatively very slow.
The bank should effectively make use of the availability of the technology. By making it a compulsion for taking a token and waiting is uter waste of time.
Kindly take some serious action by also keeping a machine for deposit and other purpose under possible circumstances.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Th • How Not to Redesign a Banking App e new YONO SBI app is a textbook


The new YONO SBI app is a textbook example of how not to redesign a banking app. It is slow, confusing, and anything but user-friendly. Basic tasks that used to take seconds now require endless taps, failed loads, and guesswork.

The interface feels cluttered and poorly thought out, with important features buried under unnecessary menus. Frequent glitches, login issues, and crashes make it nearly impossible to rely on the app for everyday banking. For a bank as large as SBI, this level of digital incompetence is frankly embarrassing.

Instead of making customers’ lives easier, this update has made banking stressful and time-consuming. Clearly, this app was released without adequate testing or consideration for real users. SBI seriously needs to listen to customer feedback and fix this mess—because right now, the app is more of a problem than a solution.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

This review is about SBI Meerut Garh…

This review is about SBI Meerut Garh Road (RCPC) branch. My father is 80 years old, lives in Noida, and can barely walk, but he has been called to this branch many times over the last year regarding his old home loan and the release of our property documents.
Each time he visits, he is told to “come tomorrow” with no clear written answer. At one point, he was verbally asked to deposit ₹15 lakh first before they would even provide a statement of account or talk about returning the property papers. We have never received any written calculation or proof explaining this amount, despite repeatedly asking.
This has caused a lot of stress and hardship for my father as a senior citizen. We have now had to escalate the matter to higher SBI authorities and RBI because we are still not getting a clear, written resolution from the branch.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

INDIGO of the banking industry and would they like to see their parent in my position?

INDIGO of the banking industry. Not accountable to anyone, not responsible to anyone. No controlling authority so absolute power corrupts absolutely.
I am speaking of SBI , edi bazaar, India but all branches are same.
The way they treat customers is reprehensible. I was and am with this bank for more than three decades. i submitted my life certificate. It wont accept that . I ask for a video call which is acceptable and legal. They dont care and now they stopped my pension.
My 75 year old brother was made to wait for one and half hours to take my application and still they did nothing. Last time they stopped my pension for three complete years.
Would they see their parent go through this ?

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst banking services

Absolutely worst service ever! SBI Bank is a complete disaster. It looks like only ONE person is working while everyone else is just sitting around doing nothing. The service is painfully slow, staff show zero responsibility, and customers are forced to waste hours of their time. No management, no urgency, no respect for customers. This is hands down the worst banking experience I’ve ever had. Avoid if you value your time!

16 December 2025
Unprompted review
Rated 1 out of 5 stars

I have tried to contact support…

I have tried to contact support multiple times and nothing. The issue is that I am receiving multiple emails from them about payments, deposits, withdrawals made by someone named Mr. MOIDY. I think it's money fraud, mistake or security leak or even both. I never made account in this bank, but they keep on sending these emails... I don't understand how someone was able to add my email to India bank account because u never received verification email... Bad bank. I'm from Poland, not India!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

STATE BANK OF INDIA, NRI BRANCH SECUNDERABAD

I have been banking with STATE BANK OF INDIA, NRI BRANCH SECUNDER for over 10 years, and every visit has been an excellent experience. The staff are always polite, friendly, and welcoming. They consistently assist me with great professionalism and prompt service.

A special mention to Mr. Kotra Chandra, who is exceptionally professional and helpful. The branch manager and the two ladies at the counter also deserve appreciation for their outstanding support and customer service.

I truly appreciate the dedication of the entire team, and I would highly recommend this branch to anyone looking for reliable and customer-friendly banking services.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Feedback

Many years now we have been with SBI. I would like to say recent visit to the bank we were approached by Prabjot who has been amazing helpful, excellent customer services very knowledgeable, always show willingness.
I would also like to say a big thank you to a bank manager Jagroop, always made us feel very special especially as my parents are in their 80's. Jagroop has been very professional, always willing to go that extra mile to help. very approachable. He has excellent leadership skills and really shows within the team. Excellent communication always phoned us keeping us updated etc. Never come across such a amazing Bank manager all staff are credit to the bank i hope the bank is taking to good care of staff. Thank you both for all your kind help and support as always.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with the…

I am extremely disappointed with the behaviour of the staff at sbi branch. The employees are consistently rude, unhelpful, and show no willingness to assist customers. The staff management is very poor, and it feels like no one takes responsibility for their work.
Most of the time, they are unavailable, and even during working hours they keep extending their lunch breaks, leaving customers waiting unnecessarily. It is shocking how they receive their salaries despite not doing even the basic duties expected from them.
This kind of unprofessional attitude and careless behaviour is unacceptable, especially in a government bank where customers rely on proper service.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience and very bad staffs…

Worst experience and very bad staffs are in sbi branch thodupuzha, who work according to their wish. Also when we approach the bank for some reason statements or some query related to our FDs their attitudes are like as if we borrowed their money and we got there asking for that. I cannot find this worse
staff in any other banks other that SBI.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

WORST services

WORST services

For getting any information about my existing account/loan etc - need to visit branch???!!

In this digital world - still visit bank physically just to get my own account holder's information

such Pathetic

31 October 2025
Unprompted review

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