Saving Energy Reviews 2

Badly let down for weeks. After suffering the consequences of a cowboy builder, I was given every indication, and a quote, that they were willing and able to take on 2 tasks related to addressing defects. First job, did not show up, even after email confirmation, then could not reschedule as their only extractor machine broke which after more than 2 weeks meant I had to get another contractor in who concluded it was be best to leave the 3 year old existing insulation in and to get 'remedial insulation' installed to fill in the voids. I waited weeks for a response with daily promises that techi person would contact me and discuss installation. I have had to put on hold 2 other contractors awaiting the insulation matter to be resolved so that they can finish their work in repairing the build, only to be told weeks later that they were 'declining' finish the job. Appalling customer service. Attempted to file a complaint and told by 'senior' person that she was 'it' and that their decision to 'decline' stands! Why bother to complain? Leaving me totally in the lurch!

I was referred to them by Octopus Energy for an insulation survey of my house prior to getting a heat pump installed.

Well, they couldn’t make an appointment for some weeks, and when the allotted day came along, they didn’t turn up.

I got a call the following day saying that their surveyor was ill and could make the following Monday - which I couldn’t. Their next appointment was then more than a month away.

Really, I think Octopus should think carefully about sub-contracting to this company as they are pretty incompetent in scheduling - and clearly have no staff available to cover the demand that they are given from Octopus Energy

As a result of this - I’ve wasted a month or so waiting on the non-existent survey.