Savage X Fenty UK Reviews 

Reply from Savage X Fenty UK

Dec 1, 2025

Hi M.N,

Thank you so much for your review! It is wonderful to hear you are happy with our website.

At Savage X Fenty, we're all about making your shopping experience seamless and enjoyable. 

We're looking forward to shopping with you again and wish you a great day!

With care
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Dec 1, 2025

Hey Megan,

Thank you for your kind review! We are super excited to know that you had such a great experience with our brand!

We know that you will enjoy in our designs. Have a lovely week! 

Best,
Steve
SavageX Team

Reply from Savage X Fenty UK

Dec 1, 2025

Hello George,

We are writing to extend our sincerest and deepest apologies for the uncomfortable and frustrating experience you had while shopping with us. Hearing this is truly disappointing, as it is absolutely not the feeling we want our customers to associate with our brand or the high standard of service we strive to provide.

We want to assure you that we take your feedback incredibly seriously. It is an invaluable resource that helps us identify areas for critical improvement. Please know that your recent experience has been immediately escalated and shared with the relevant teams to ensure we address the service deficiencies you encountered.

We recognize that our unique business model may not be the right fit for every customer, and we sincerely apologize if the terms of our Rewards Membership were not communicated with sufficient clarity. We regret any confusion this may have caused.

For clarity, our Savage X Rewards Membership is designed to offer significant value, including early and exclusive access to new collections and special member-only discounts, you receive a £49.95 Member Credit each month you are billed, which can be used towards an equivalent purchase. This credit never expires and can be saved over time. the option to 'Skip a Month' before the 5th to avoid being billed, or shop whenever you wish.

We understand that an explanation does not undo the frustration you felt, but we hope this offers a clearer picture of the program's intended benefits.

We invite you to please contact us directly—whether regarding the service you received from our team or any remaining questions about the membership. Our customer service team is available every day and is committed to ensuring any outstanding concerns are resolved to your satisfaction.

Thank you for your candid feedback, and we genuinely hope to have the opportunity to regain your trust.

Best wishes,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Dec 1, 2025

Hi Jamie, 

Thank you for your feedback. We are sorry you feel that way. 

Our Rewards membership is fully transparent and designed to provide exclusive savings and many perks, and we want our members to feel confident and informed about how it works.

As a Savage X Rewards member, you can enjoy numerous benefits, including exclusive sales, access to a new monthly collection, discounts on all products, and free delivery on orders over £49.95. Additionally, you can take advantage of bundle offers, receive a birthday surprise, and enjoy a 15% discount on Fenty Beauty and Fenty Skin products on the second Tuesday of each month, among other perks.

You can easily skip a month on your account between the 1st and 5th of each month. Just click the button to confirm your choice, and your membership and all its valuable benefits will remain active at zero cost!

For more details, please follow the links:

https://www.savagex.co.uk/termsandconditions

https://www.savagex.co.uk/xtrasavage

We hope this information helps clarify our policies for you and that you will give us another chance!

Warm regards,
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 28, 2025

Hello,

Please accept our deepest apologies for the truly disappointing experience you encountered while ordering on our website. We understand how frustrating this must have been, and we are genuinely sorry that we did not meet your expectations.

We are also extremely concerned and apologize that your subsequent interaction with our customer service team was not up to the standard we strive to deliver. That is not the level of care and professionalism we aim to provide, and we are taking immediate steps to address this internal matter.

We sincerely value your feedback and assure you that we are using it to make meaningful improvements to our services and internal processes.

Regarding product availability, we understand the desire for our most popular items. Please know that these products are restocked monthly. We also strongly encourage you to utilize our Wishlist feature, which will automatically notify you the moment your favorite items are back in stock.

If you encounter any further difficulties with our website, please do not hesitate to reach out. Our customer service team is available every day and would be more than happy to provide dedicated assistance.

Thank you for bringing these matters to our attention. We hope to restore your faith in our brand.

Best wishes,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 18, 2025

Hi,

Thank you for reaching out to SavageX. 

We are sorry to hear that you didn't like the quality of the items that you got, but I would like to mention that we use and have different variations of materials, and we can also offer you to return or even exchange them for some other items that you will like.

Regarding the customer support, I'm sorry that you had a bad experience with our team, but we assure you that we are here to do our best to assist you in the best possible way. If you emailed us and didn't get a response, please make sure to check your spam mail just in case. If not, we would ask if you can send us an email again.

Once again, we apologize for the inconvenience, and we hope that you will give us another chance in the future. 

Kind regards,
Steve
SavageX Team

Reply from Savage X Fenty UK

Nov 14, 2025

Hello, Charu

We are truly sorry to hear that your experience with us resulted in frustration. Please accept our apologies, as this does not reflect the standard of service we strive to provide.

We wanted to provide a full clarification of how the Rewards Membership program operates. The 'Skip the Month' feature is available from the 1st through the 5th of each month. For ultimate flexibility, Rewards membership can be canceled at any time, either through your online account or with the assistance of our Customer Support team. Importantly, any existing credit remains on your profile with no expiration date and can still be utilized when shopping as a Guest.

We regret if the interaction you had with our team did not meet your expectations for support. We want to reaffirm our commitment that all customers are treated with the highest level of respect and professionalism.
Our Customer Service team is available daily, and we would be happy to help you address any concern you may have. We encourage you to reach out to us.

Kind regards,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 14, 2025

Hi, Irthling!

Thank you for sharing your feedback. 

We are sorry you feel this way, and assure you that our membership is completely optional. We apologise if the enrollment process felt unclear along the way . Our goal is always to make sign-up and cancellation process straightforward, and we'll be passing your input to the team to help improve the overall  experience.

We alo regret that the items didn't meet your expectations. Quality of our products is extremely important to us, amd we would like the chance to look into this further for you. 

Please reach out to our customer team with your account info, and they will help you with your concerns. 

We are always here to help and make things right! 

With care,
Lena
Savage  Fenty Team

Reply from Savage X Fenty UK

Nov 12, 2025

Hello, Carla

We are genuinely sorry to hear about your truly disappointing experience with our customer support team. Please accept our sincerest apologies that your interaction did not meet the high standards of service we promise to deliver.

We appreciate you taking the time to bring this to our attention. Your feedback is extremely valuable, and we are committed to learning from it. We will be immediately reviewing this specific instance with our support team to guarantee we provide a better and more comprehensive resolution moving forward.

Regarding our rewards membership, we designed it to offer significant perks, such as exclusive member pricing, early access to our newest drops, and the chance to earn reward points. However, we completely respect your decision if you feel this model isn't the right fit for your needs.

Thank you again for your patience. We are truly committed to using your feedback to improve and would welcome the opportunity to provide you with the positive experience you deserve in the future.

Best wishes,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 12, 2025

Hey Debbie!

We totally understand how frustrating it is when the items you wanted sell out quickly!
We try to restock the most popular pieces and we constantly drop new styles, so be sure to keep an eye on our site for the updates.

Thanks for sharing your feedback, we hear you and we are always working to improve your shopping experience.

With care,
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 12, 2025

Dear Katrīna D, 

Thank you for the awesome review! 😍️

Making it easy to find your perfect style and fit is what we're all about. Thanks so much for the love and for being part of Savage X fam- we can't wait for you to see what's coming next!💖️

With love,
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 11, 2025

Hey Karen,

Thank you for your feedback! We are sorry that you felt like that about our Reward Membership. 

There are two ways of shopping on our website, as a regular customer and as a Reward Member (by picking a promotion). When you choose a Reward Membership price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the Reward Membership.  
The great thing is that as a Reward Member you are not obligated to either buy or pay each month. To keep all the benefits of the Reward Membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your Reward Membership entirely for free.

Also, you can use your Member Credit on the website, because we convert fee when you don't Skip. If you need any assistance with that, please reach out to us via chat, email, or phone. Our customer support team will be more than happy to assist you.

We really hope that you will give us another chance in the future.

Kind regards,
Steve
SavageX Team

Reply from Savage X Fenty UK

Nov 10, 2025

Hello, Ali

Thank you so much for your fantastic feedback and recommendation! We’re absolutely thrilled to hear you love the quality and variety of our collection. Your compliments motivate our entire team!

We also want to clear up any confusion you experienced regarding the "credit application" process. We understand that the Rewards Membership Program structure can sometimes take a moment to understand, and we're here to help ensure you unlock the full value of your rewards membership.

The monthly credit is one of the most powerful and flexible perks of being a Rewards member, designed to maximize your savings: as a Rewards member, after you are charged for the membership, you receive a monthly credit that allows you to grab any 2-piece outfit or any single item up to £80. This is the easiest way to secure our best possible pricing. 
Using your credit guarantees the biggest discount available, making sure you always get premium pieces without the premium price tag. Furthermore, they do not expire!

We’re always striving to make the entire process, including the VIP system, as straightforward and seamless as possible. We hope this clarification helps you enjoy all the benefits your membership offers!

Kind regards,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 10, 2025

Hi Olisha,

Thank you for sharing your experience! We're sorry to hear you've had trouble finding your size and completing your exchange.

Our restocks can vary depending on demand, and it can happen that the item details do not show estimated restock date.

We'd love to take a closer look for you. Please reach out to our customer support team, and they will check availability, and help with exploring alternative exchange options, so you are not left waiting.

https://help.savagex.com/hc/en-gb

Thank you again for your feedback, It is important to us, and it will help us improve.

With care,
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 10, 2025

Hello, Mr. G Pope

Thank you for providing such a wonderful five-star rating! 
Knowing you're satisfied with the quality of our clothing means a great deal to us. Your encouraging comments directly reinforce our commitment to providing fast, smooth service both in delivery and on our app.

Best wishes,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 10, 2025

Hi there, 

Thank you for sharing your experience with us. We're truly sorry to hear about the unexpected charge and the impact it has had on your week. 

We'd really like to help you get this sorted as quickly as possible, Please reach out to our customer support team with your account details, so we can review your account. 

We're here to help and want to make this right for you.

With care, 
Lena
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 10, 2025

Hello, Jamie

Thank you for taking the time to share your candid feedback. Hearing that you were charged after successfully skipping the month and faced significant difficulty processing your cancellation is a severe operational failure that we take full responsibility for. 
We are truly concerned to hear that our process felt manipulative or vague, as this is never our intent nor the standard of service we uphold.

We sincerely regret if the nature of the Rewards Membership program was unclear, and we apologize for any resulting confusion. We want to emphasize that enrollment is entirely optional, and we aim to provide full transparency on the terms at the point of checkout. The membership's primary purpose is to provide access to our exclusive member pricing and limited collections. We fully respect that the program may not align with everyone's needs, and you should never feel any pressure regarding your decision to cancel.

We understand our "Skip the Month" mechanism failed in your case, which we are investigating internally. We are reviewing our user interface and operational policies to ensure the skipping and cancellation processes are completely straightforward for every customer.

Our team is committed to providing excellent support daily, ensuring every client receives the highest level of assistance. We truly value the trust our customers place in us, and we are genuinely sorry that we failed to deliver on that commitment this time.

Kind regards,
Dora
Savage X Fenty Team

Reply from Savage X Fenty UK

Nov 7, 2025

Hi Ann-Margaret,

Thank you so much for taking the time to share your feedback. We are really sorry to hear that cancelling your membership felt frustrating- that's definitely not the experience we want for our Rewards Members. 

We understand that the wait times through our customer support channels can be inconvenient sometimes. We are actively working to improve response speed, and your input here is incredibly important to us.

Some of our most popular styles can sell out quickly, and we know how disappointing that can be. We're working on reviewing our inventory and restock planning to better meet demand, and thank you for pointing that out.

Please reach out to us via DM on social media, if you need further assistance. Thank you again for your honest feedback, we will do everything in our power to be better! 

With care,

Lena
Savage x Fenty Team

Reply from Savage X Fenty UK

Nov 7, 2025

Hello Lisa Jane,

Thank you for this wonderful review and very positive comment!

We are here for you!

See you soon!
Your Savage X Fenty team

Reply from Savage X Fenty UK

Nov 7, 2025

Hello, Keira:

Thank you for the review. We are so sorry for the inconvenience, we never wanted this to happen. We completely understand how unsettling this was for you so we want to inform you that our customer service works every day and you can contact us via phone 020 3936 1112, email support@savagex.co.uk, social media chat, web chat or WhatsApp. We will gladly check your case and sort it out as soon as possible. 
We want to inform you that the Rewards membership is always optional. The member can subscribe only if he wishes to. It is also not permanent which means that it can be cancelled any moment. However, if the member decides to take advantage of all the benefits that this membership offers, this can always be done for free since we have the option to skip the month every month between the 1st and the 5th of the month. You can check more details here - https://www.savagex.co.uk/xtrasavage?nav=membership-main.
We invite you to contact us. We will give our best to resolve everything and provide the best possible solution.

Best regards,
Alex, Savage X Fenty Team