I was happy with SaraMart, all my orders ( shoes, boots, shirts & ...) size correct, colours perfect,,,I can't wait when she's coming back!
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I have placed many orders with Sara mart, very pleased with purchases, one occasion cancelled an order got refund next day. Have received some packages for Xmas one was missing they refunded within t... See more
Company replied
Best online shopping about .have never waited more than 8 days to northern ireland for delivery and everything that's arrived has been good quality and packaged well.always read reviews for sizing and... See more
I used to be able to use the app when it was saramart but since changing name all I ever get is connection failed 🤦♀️ I have tried uninstalling and reinstalling, clearing cache, restarting phone... See more
Company replied
Company details
Written by the company
SaraMart is a leading online shopping platform that provides a variety of products such as clothing, accessories, electronics, home appliances, and beauty products at discounted prices. We offer delivery services, secure payment options, and a high quality of After-Sales service. We not only offer products of good quality but a way of lifestyle.
Contact info
United Kingdom
- www.saramart.com
3.4
Average
9K reviews
Hasn’t replied to negative reviews
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I can't see any brands on the app have…
I can't see any brands on the app have tried restarting phone, i have deleted app and re-installed, tried using app with no wifi nothing works
7 August 2024
Unprompted review
Reply from SaraMart
Dear customers,
Thank you for reaching out and bringing this matter to our attention.
I wanted to let you know that access to branded products in our store is randomized as part of our marketing strategy to provide a diverse and dynamic shopping experience. This means that different customers may see different brand promotions at different times.
If you don't currently see your favorite brands, one solution is to ask friends or family who have access to these brand deals to share the product links with you. This way you can go directly to the articles that interest you.
We are continually working to improve our platform to ensure that in the future, access to brands can be more personalized and meet your preferences. Your feedback is invaluable in shaping these improvements.
Please let us know if you have any further questions or if there is anything else we can help you with. We appreciate your understanding and are here to ensure you have the best possible experience with us.
Sincerely,
Cherise - Saramart CS Team
Saramart Website
I don't know what happened with saramart and saramart website is not working "we will be back soon" soo anyone can help
1 August 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for reaching out to us.
Due to a brand strategy shift, our website has undergone a name change. For the latest information and assistance, please contact us at service@saramart.com.
We appreciate your understanding and thank you for your continued support.
Best wishes,
Cherise - Saramart CS Team
love saramart
love saramart, but last time i’ve checked everything is out of stock..since then nothing has changed and basically everything i click on is not available
7 July 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you so much for your feedback and for choosing to experience our platform. We are delighted to hear that you love our products!
We understand that it can be frustrating when products are out of stock. If you find that the items you are interested in are not available, we suggest you try searching for similar products or check back periodically, as our inventory is frequently updated.
If you would like to let us know which specific items you are unable to find, we can notify you about their availability or potentially suggest alternative products that meet your needs.
For any additional assistance or inquiries, please feel free to reach out to us at service@saramart.com. Our customer service team is here to help and ensure you have the best possible shopping experience.
Thank you again for your understanding and patience. We look forward to serving you again soon!
Best regards,
Cherise - Saramart CS Team
Lovely but longgggg postage delivery…
Lovely but longgggg postage delivery time
14 May 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for your support and patience with our services.
I understand that waiting for a delivery can be frustrating, and I want to provide you with more detailed information about our shipping process. Our standard delivery time for packages is between 15-28 days, although we always strive to deliver as quickly as possible.
Since our products are shipped internationally, there are several factors that can impact delivery times, including customs processing, international logistics, and local postal services, etc. While we work diligently to ensure a smooth and timely delivery, some aspects are beyond our direct control.
We genuinely appreciate your understanding. Should you need any further assistance, our customer service team is always here to help and will be more than happy to assist you.
Thank you for choosing our platform, and we hope you enjoy your purchase.
Best regards,
Cherise - Saramart CS Team
My parcel went to wrong address n royal…
My parcel went to wrong address n royal mail sent it back to use so I sent the right address so how long do I have to wait to get it again
2 May 2024
Unprompted review
Reply from SaraMart
Dear Customer,
We are very sorry for the trouble. I understand this is very frustrating, please accept my sincerest apologies.
To save your valuable time, we recommend that you email us at service@saramart.com with the problem details, such as order number, problem description, etc., and write "Complaint from Trustpilot.com" in the subject to help us find and resolve your issue quickly.
We apologize for the inconvenience caused by the logistics transportation, and thank you for your patience and cooperation. We are working hard to resolve this issue for you.
Jin-Saramart CS Team
I joined a few weeks ago and my account…
I joined a few weeks ago and my account is still restricted and I’m keen to get on and spend £££ on some d00ps 🫶 please help!
1 May 2024
Unprompted review
Reply from SaraMart
Dear customers,
We apologize for the trouble this has caused you. I know this is extremely frustrating and please accept my sincerest apologies.
In order to save your precious time, we recommend that you send an email to service@saramart.com and attach the detailed information of the problem, such as order number, problem description, etc., so that we can quickly locate and solve your problem.
We take your feedback very seriously and I want to assure you that we will do our best to clarify the situation and resolve the issue for you.
We apologize for any inconvenience and look forward to hearing from you soon so we can resolve this issue as quickly as possible.
Sincerely,
Jin-Saramart CS Team
Everything I brought from SaraMart has…
Everything I brought from SaraMart has usually been good and refunds have been given where necessary, I requested a refund a month ago and took pictures of my item destroyed for it be accepted strait away for then a month later for them to get back to me and say the refund has been cancelled, and to make matters worse I can’t re apply due to the time for me to be given a refund going over the set date plus I’ve gotten rid of the items as they were damaged and a refund had already been accepted by the Company . I’ve tried to contact them to get a refund countless times and to be unsuccessful as it’s gone passed the date which isn’t my fault as it’s only just been cancelled by the company
14 May 2024
Unprompted review
Reply from SaraMart
Dear customers,
First of all, I sincerely apologize for the inconvenience and concern that our services and products have caused you.
I understand that you feel that the instructions for destroying the product to obtain a refund were not followed, and that you continue to encounter issues with our process. Please note that our destruction policies are generally designed to save customers the cost and hassle of returning defective or incorrect items and are in no way intended to prevent you from receiving a refund.
To clear up your concerns and resolve the issue, I request that you email the following information to service@saramart.com so we can expedite resolution:
1. Your order number and product details.
2. Provide proof of destruction in accordance with our refund policy guidelines (if applicable).
Once we receive this information, we will further investigate and ensure that your refund is processed promptly if all conditions of our refund policy are met.
Thank you for bringing this issue to our attention and we look forward to hearing from you soon.
Sincerely,
Jin-Saramart CS Team
I have ordered from Sara Martin before…
I have ordered from Sara Martin before and was more than happy with it all but recently everything has disappeared, I can't see any designer items, I've tried to filter my search and it has like thousands of items to apply but when I do apply nothing comes up. When I search for things always comes back with item doesn't exist.
7 May 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for reaching out to us and for your continued support of SaraMart.
We apologize for any inconvenience you've experienced with our platform recently. To assist you in finding the products you need, we recommend avoiding searching by brand name and instead searching directly for the style of product you desire, such as "jacket" in English. Additionally, we are constantly working to improve our platform, and your feedback is invaluable to our development team. I will personally convey your feedback to ensure that our website and application become more user-friendly and inclusive of all styles.
We apologize for any inconvenience this may have caused you. We are here to provide you with dedicated support and find solutions for you. Please feel free to contact us anytime via email at service@saramart.com or through the "Contact Us" section in the "Account" part of the application.
Thank you for your understanding, and we look forward to serving you better in the future.
Best regards,
Cherise - Saramart CS Team
I know saramart has moved to Hacoo but…
I know saramart has moved to Hacoo but Hacoo don’t give u any doops it used to work and now it don’t would like to know why
6 May 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for reaching out to us, and we are sorry to hear that you are experiencing issues with our app.
We value your support and are committed to ensuring that you can continue to place orders and enjoy our services. In order to assist you further, could you please provide us with your current location? We would like to investigate this matter and see if there have been any changes in the delivery services available in your area.
Please send us an email with your full address to service@saramart.com. Once we receive your details, we will check if the pick-up points in your region are still supported or if there are alternative solutions we can offer.
Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue. We hope to continue providing you with the positive experiences you've had with us in the past.
Looking forward to your response so we can help you as soon as possible.
Warm regards,
Cherise - Saramart CS Team
It was soooo amazing I use to order on…
It was soooo amazing I use to order on this site all the clithes I found satisfaction of all the clothes I bought in that site. Very quick delivery I really miss this site. Please bring it back
5 May 2024
Unprompted review
I can't get access to products & their…
I can't get access to products & their help option is really bad. I can't search for items but my friend can see them in her
26 April 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for reaching out and bringing this matter to our attention.
I wanted to let you know that access to branded products in our store is randomized as part of our marketing strategy to provide a diverse and dynamic shopping experience. This means that different customers may see different brand promotions at different times.
If you don't currently see your favorite brands, one solution is to ask friends or family who have access to these brand deals to share the product links with you. This way you can go directly to the articles that interest you.
We are continually working to improve our platform to ensure that in the future, access to brands can be more personalized and meet your preferences. Your feedback is invaluable in shaping these improvements.
Please let us know if you have any further questions or if there is anything else we can help you with. We appreciate your understanding and are here to ensure you have the best possible experience with us.
Sincerely,
Cherise - Saramart CS Team
Hello,
Hello,
I think I’m being scammed on Saramart! I tried and tried to buy a pair of shoes there, but they kept telling me that there are payment problems. Then I looked at my bank account and they want to take all my money tomorrow!! These shoes are 24.53€, now they're trying to take 150€. Please do something! Prevent it or send my money back!!
21 April 2024
Unprompted review
Reply from SaraMart
Dear customer,
Thank you for reaching out to us regarding your concerns about the payment process on Saramart. We understand the importance of ensuring a seamless and secure shopping experience for all our customers.
Please rest assured that we are committed to maintaining the highest standards of security and integrity in our payment methods. Our payment systems undergo regular audits to ensure compliance with industry standards and regulatory requirements.
We sincerely apologize for any inconvenience you may have experienced with the payment process. Decisions regarding payment methods are made after careful consideration and are often influenced by factors beyond our direct control.
We value your business and are eager to continue serving you. We encourage you to explore other payment options that may be suitable for you. Additionally, if you could provide us with the order number or details of the issue you encountered, please send them to our email address service@saramart.com. Our customer support team will prioritize your inquiry and work to address your concerns promptly.
Once again, we apologize for any inconvenience this situation may have caused, and we appreciate your understanding and patience as we work to resolve this matter.
Best regards,
Cherise - Saramart CS Team
Poor quality
Listen the items looked class. I got dr marten boots and also converse high tops . Loved them. They looked fantastic and well made. The boots were received in February 2024. Noticed that they have spilt where the boot meets the sole march 2024- letting water in now. The converse were received on the 16th march 2024. (One month ago) the sole has completely come away from the shoe leaving a gapping hole. Guess what?? Returns or refunds only available 15 days after purchase. Even though both shoes are under 3months old. They will not negotiate on this.so now left with the problem of having to purchase new boots and converse. I tried to update my review but they don’t allow that either. I’m not saying not to purchase but u would expect to get longer from any shoe, particularly when it is not worn everyday. Just be mindful if you need these for long term use. Maybe getting from the actual retailer will save you money because they last longer and will stand by returns if faulty - particularly after such a short time. Shame on such poor customer service.
16 April 2024
Unprompted review
Reply from SaraMart
Dear customer,
First, we understand how disappointing it is to learn that your issue has not been resolved. We apologize for any inconvenience caused by our current after-sales policy, which clearly states that post-sale refunds must be requested on our platform within 15 days of receiving the product.
To solve your problem as soon as possible, we kindly ask you to send product pictures, order numbers, and other information to our email address service@saramart.com and indicate "Complaint from Trustpilot" in the subject. Once we receive your information, a suitable solution will be sought.
We value your experience and evaluation, hope to gain your trust, and will try to achieve this. We are looking forward to hearing from you!
Best regards,
Cherise - Saramart CS Team
Order stating delivered when it wasn’t
Ordered on 21st march 2024 got notification my ordered was delivered yesterday 3rd April 2024 by Royal Mail but nobody was in I couldn’t divert to my local post office as the Royal Mail app said I didn’t have this option nor do I have a safe place but I couldn’t even put a safe place anyway due to not having the option of this. I then request a refund through Sara mart it says they will update me in 1 business day I’ve waited that 1 business day they are now saying 1 business day is 3 normal days? 72 hours what planet you on? I’ve waited over 3 weeks! My first order and disappointing won’t be shipping again :( royal Mail have taken a photo of them holding my parcel up from my gate not even at the door my door is closed but marked off as delivered I’ve checked my neighbours I’ve checked my bins as Royal Mail are good for putting my packages in my bins!
extremely disappointed
3 April 2024
Unprompted review
Reply from SaraMart
Dear Customer,
We sincerely apologize for the inconvenience and frustration caused by the discrepancy in the delivery status. We understand the importance of receiving your order promptly and want to assist you in resolving this matter as quickly as possible.
To further investigate the issue and expedite a resolution, could you please provide us with either the order number or the tracking number associated with your purchase? This will enable us to track your order and liaise with the shipping carrier to address the delivery discrepancy.
Kindly send the order number or tracking number to our dedicated email address at service@saramart.com. Our team will prioritize your inquiry and work diligently to provide you with a prompt resolution.
We apologize for any confusion regarding the refund process timeline and any inconvenience caused by the delay. Rest assured that we are committed to ensuring your satisfaction and will do our best to resolve this issue to your satisfaction.
Thank you for your understanding and patience. We look forward to assisting you further.
Best regards,
Jerry - Saramart CS Team
Tried everything to get 'brands'…
Tried everything to get 'brands' showing on dodgy app...no fix. Installed reinstalled dozens of times. Thinking there's something very fishy about this. BE AWARE.
4 April 2024
Unprompted review
Reply from SaraMart
Dear Customer,
Thank you for reaching out to us regarding the issue you've encountered with brand visibility on our app.
We apologize for any inconvenience caused by the difficulty in accessing brand information. Please note that brand product visibility on our platform is randomized to ensure fairness among all users. However, we understand your frustration and want to assist you in finding a solution.
If you have friends or relatives who can access brand information on the app, we recommend asking them to forward the links to you. This way, you can explore the products you're interested in without further inconvenience.
We appreciate your patience and understanding as we work to improve our app and provide the best possible experience for our users.
If you have any further questions or concerns, please don't hesitate to reach out to us on service@saramart.com.
Best regards,
Jerry - Saramart CS Team
Never received my order
I sent the order from 02/26 and I still haven't received it. From 07-03 it shows that it is at the international transit port and I have no update, I tried to contact the app but no one bothered
26 February 2024
Unprompted review
Reply from SaraMart
Dear Customer,
We apologize for the inconvenience caused by the delay in receiving your order. We understand your concern and want to assist you in resolving this matter as quickly as possible.
To further investigate the status of your order and expedite its delivery, could you please provide us with either the order number or the tracking number associated with your purchase? This information will enable us to track your order and liaise with the shipping carrier to ensure its timely delivery.
Kindly send the order number or tracking number to our dedicated email address at service@saramart.com. Our team will prioritize your inquiry and work diligently to provide you with a prompt resolution.
We apologize for any inconvenience caused by the delay and appreciate your patience and cooperation as we work to resolve this issue for you.
Thank you for choosing Saramart. We look forward to assisting you further.
Best regards,
Jerry - Saramart CS Team
Ma se ordino le Balenciaga speed runner arrivano con il logo?
Le Balenciaga speed runner se le ordino arrivano con il logo balenciaga?Perche non vedo il logo balenciaga sulla scarpa
3 April 2024
Unprompted review
Reply from SaraMart
Gentile Cliente,
Grazie per averci contattato in merito alla tua richiesta sulla nostra piattaforma.
Per ulteriore assistenza o richieste, non esitate a contattare il nostro team di assistenza clienti all'indirizzo service@saramart.com. Saranno più che felici di assisterti per qualsiasi domanda o dubbio tu possa avere riguardo ai nostri prodotti.
Grazie per la vostra comprensione.
Distinti saluti,
Jerry - Saramart CS Team
I want to order something again
Can we no longer order in the Netherlands?
16 January 2024
Unprompted review
My order has been at the airport of…
My order has been at the airport of destination for over 15 days, the delivery time has been exceeded by 4 days now and they won’t help me at the customer care, they just tell me to keep patient
1 April 2024
Unprompted review
Reply from SaraMart
Dear Customer,
We apologize for any inconvenience caused by the extended wait time for your package. We understand your frustration and want to assist you in resolving this matter as quickly as possible.
To further investigate the status of your order and expedite its delivery, could you please provide us with either the order number or the tracking number associated with your purchase? This information will enable us to track your order and liaise with the shipping carrier to ensure its timely delivery.
Kindly send the order number or tracking number to our dedicated email address at service@saramart.com. Our team will prioritize your inquiry and work diligently to provide you with a prompt resolution.
We apologize for any inconvenience caused by the delay and appreciate your patience and cooperation as we work to resolve this issue for you.
Thank you for choosing Saramart. We look forward to assisting you further.
Best regards,
Jerry - Saramart CS Team
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