Santander Reviews 

Went into the branch in Nuneaton to merge 2 123 accounts. Online app great but just needed bit more or a reassurance and rob helped to finalise closure. Still nice to talk to someone face to face other than robot. But do rate the app for spedia transactions.

Jasmine at Kensington work cafe has been exceptional. Wow she helped me log on to my mobile app. Her customer support is greatly appreciated. Thank you.

Very helpful very easy to talk too
Explained everything in detail…

Leanne Llanelli Branch

Vicki at the Whitehaven Branch has always been a very nice, pleasant and thoughtful person. Vicki pays attention to detail and always offers great advice when needed.

This supposed bank is an absolute joke, had no end of problems since 2020, a sofa was ordered, that didn’t arrive, later turned out to be a scam company despite this lot knowing it they refused to refund the money saying it was our fault, many other problems, recently partner was a victim of a suspected scam work company (although she never lost any money) this lot flagged it as a work scam and are investigating, however they’ve now locked her online and app banking and debit cards (even though they’ve weren’t used as part of this), now she is unable to access any of her money. Santander are a complete waste of space and the customer service should really be getting a sub zero score if possible.

A very positive experience,cassie was extremely helpful and made the visit to the bank a very pleasant experience.

Excellent savings review from Norma changed cuerent account edge saver maximise monthly savings

Sam has always given me sound advice

Galashiels Scotland meeting with an operative called amber who went above and beyond the norm to achieve all my requirements.
Thanks to her Sheila and Kenneth Anderson

Staff in oswestry are always happy to help and make me feel comfortable and welcome. Thank you.

I came to the Blackwood Tom Sweet was my Staff member he was very knowledgeable about what i needed and i would recommend him to friend and family 10 out of 10

I seen Tammi today in the Cookstown, Co. Tyrone branch, and again was so pleasant and helpful. She is a great asset to Santandar, and you should be very proud of this employee. Tammi always goes the further mile to help you. Josie Devlin.

Hugely disapponted with Santander Bank. I had trouble with an online debit card purchase for just over a hundred pounds. Santander approached the seller for many weeks despite being told that they are not responding to communications. Santander failed to respond to complaints online using the app or emails to customerservices. Santander did once respond on the app - they gave me 31 minutes to respond while I didn't even know that they had messaged me. I found Santander totally useless.

7 August edit: Santander have suggested that I contact them. I have relentlessly tried to contact them through the app and emails to customerservices. I am leaving Santander having found it worse than useless.

7 August later edit: I am also disappointed that Santander's replies here are created by AI. That they're not really concerned about your reviews and are instead trying to limit damage on the cheap shows that they don't give a fek.

Samantha was very efficient and informative of the products on offer at the Beverley branch East Yorkshire

Caleb Hocking , he was very helpful and very knowledgeable on all the products you have to offer , would recommend him to everyone, outstanding knowledge

Met with Jo who was very welcoming and professional and dealt with our accounts with ease and helped us understand how to manage our money.

Mandy from Santaner Stockton branch went above and beyond to assist my mom, mom was very nervous as to what to expect, but Mandy made mom feel so welcome, so Mandy take a lollipop 🍭 for all your hard work, we are expecting to see a new you when you get your hair cut Mandy, Best wishes Joan & Kevin.

I am really disappointed with Santander having had no issues for decades several recent hiccups have caused frustrating issues. Firstly a bacs payment didn't go through so it looked like I had not paid. Then I was setting up new payment and because of the amount even though it was to a High Street bank account was stopped and I had to ring Fraud ....but it took 1.15 hours to get through to Fraud. Then I had emails about a savings acccount which said I need to cancel the DD and it won't continue for the NEW savings year ...only later to receive another email saying how the money would xfer to your current account provided you have a current DD! It was sorted out by a very nice lady but she then was telling me information that I knew was factually incorrect and then went on to try and sell me a different CC which I had to point out to her was of no benefit to me. Despite the emails saying the money would transfer automatically to current account it didn't happen and I had to ring up again. Everyone was nice on customer service but with it taking so long to get through and quite frankly on every occasion clearly staff who did not have a clue how to deal with I am disappointed and seriously thinking of moving on.

I see Satish whenever my ISAs are going to mature. We also discuss my other accounts with Santander. He is always very polite, professional and helpful. We normally run through the various accounts and he is very good at explaining everything. Today, he helped me to transfer some of the money from one of the ISAs that has matured.

Appalling outfit. Their online technology fails far more often than it works and their automated phone service adds insult to injury by telling you that they 'appreciate' your time, whilst keeping you waiting to be put through for over twenty minutes!

Their advisers frequently twll you problems have been sorted, when they haven't and 'sorting' anything always seems to take an inordinate amount of time. They clearly put profit, well above customer service, which is extremely poor.

I would move my account, but Grade Z customer service seems endemic in the world of high street banks.

Their reply is just lip service. I've complained about the standard of their service many times, but nothing changes!