Sansi Lighting Reviews 

117
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, simple setup process, and how well their indoor plants grow under the lights. Reviewers also express satisfaction with the fast delivery times, noting that orders are securely packaged and arrive without any damage. However, some customers also noted frustrating experiences regarding delivery tracking delays and slow responses from customer support teams when asking for help. A few people also mentioned occasional drawbacks, such as specific stands being prone to falling over or bulbs becoming quite hot during extended operation. Buyers frequently emphasized that dealing with these replacement issues required extra patience and multiple follow-up emails.

What people talk about most

Product

Clients share positive opinions on product, noting that items are top quality, easy to assemble, and help... See more

Quality

Reviewers mention positive feedback about quality, noting that items are top quality, sturdy, and help plants... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise fast shipping, on-time... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast delivery and top... See more

Customer service

Consumers find customer service to be mixed, as some reviewers describe wonderful assistance and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st I tell everyone to buy SANSI. Now the LED bar. It is great in every aspect except one. As a plant owner who experiences "the plants grew on the porch this summer, but my house didn't". To safely p... See more

Company replied

Rated 4 out of 5 stars

The 125W tall light works great. I haven't figured out the pairing with the new remote, but it seems to work fine without pairing. I only have one of the 125W lights with the new remote, but the old 1... See more

Rated 4 out of 5 stars

The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking... See more

Rated 4 out of 5 stars

Placed my order for a standing grow light w/remote. Took 1.5 weeks to get the item only to open the box to find the remote, the one item that makes the light work, missing. Spent a good 35 min sear... See more

Company replied


Company details

  1. Lighting Store
  2. also in
  3. Light Bulb Supplier

Written by the company

Purchase SANSI LED lighting products directly from manufacturer at the lowest price. Fast and free shipping, long warranties, zero risks!


Contact info

4.2

Great

TrustScore 4 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(117)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice plant grow light

This is my second purchase of these plant grow lights. They are powerful yet energy-efficient. My plants are thriving, and these lights are essential for them. If your plants are growing slowly or have small leaves, you need these lights to improve the situation and help them grow normally.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Worth it for plant parents!

You can absolutely trust the quality of Sansi products. Every lamp I've purchased has satisfied me. Customer service's pre-sales consultation and after-sales support are also very prompt. I will definitely repurchase from them and even recommend them to more friends who love gardening.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Never again SANSI Light

Never again SANSI Light – worst customer service.
One of my lamps became defective after just a few months, and it’s clearly a technical issue. Now they want to send me a replacement – but I have to pay for the delivery of something I’m not responsible for. They’re selling overpriced junk, and that’s deceptive, as they know customers have no real choice – otherwise, they’d have to pay for expensive repairs or buy a completely new lamp.

On top of that, it’s simply against the law.

@sansi light. I know you told me about the delivery cost. However, you shipped it into the European Union and therefore it's not legal to force customers to pay that. Get informed before you answer here.

23 September 2025
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

We’re truly sorry to hear about your experience, and we completely understand your frustration.

All our grow lights come with a 5-year warranty. For orders over 6 months old, customers only need to cover the shipping cost to receive a brand-new replacement — this policy is clearly stated on our website to ensure transparency for everyone.

We’ll still be happy to double-check your case if you can share your order details with us. Thank you for your feedback — it helps us keep improving our products and service. 💚

Rated 5 out of 5 stars

Great product and helpful customer service! ⭐️

I ordered a four-armed growlight. When I got it, one of the lamp-arms wobbled a bit. I contacted customer service and got a quick response. They sent me a new one which arrived quickly. Growlight works perfectly! Definitely recommend :)

26 May 2025
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

Thank you so much, Olivia! 💚
We’re really glad to hear that our team could help and that your new grow light is working perfectly. Your kind words mean a lot to us, we truly appreciate your support and recommendation! 🌿

Rated 1 out of 5 stars
Sansi Lighting logo

Reply from Sansi Lighting

We’re very sorry to hear about your experience and truly understand how upsetting this must feel.

Please rest assured that we never withhold refunds! Every refund is processed as soon as our warehouse receives the returned package, following our standard procedure. There’s absolutely no intention of “ripping anyone off.”

To help us look into this quickly, could you please send your order number to support@sansiled.com
Our customer service team will check your case right away and make sure you get the refund you deserve.

Thank you for bringing this to our attention. We’ll do our best to make it right. 💚

Rated 1 out of 5 stars

Scam

I received broken items, probably because they had been shipped only wrapped in plastic film and not in a box safe for shipping. Support hasn’t responded to my email for three weeks now even though they state on their website that they will respond within 24 hours. Furthermore, the products (light bulbs) I bought were describes as suitable for indoor lighting and shown in living room setups, but inside the packaging you’ll find a warning saying that looking at the lightbulbs will cause damage to your eyes.

I guess the company relies heavily on marketing to new customers like discounts and partnerships with influencers, because I can’t imagine they have many return customers.

Very disappointed. Definitely seems like a scam.

20 January 2025
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

We’re truly sorry to hear about your experience!

Your feedback about the packaging and delayed response is very helpful. We’ve been updating our shipping process to ensure better protection during transit, and we’ll also review why your email wasn’t answered in time. Our support team normally responds within 24 hours, and we’ll make sure to fix this issue.

As for the product, the safety note on the packaging is there because looking directly into any high-intensity LED light for long periods can be harmful to the eyes similar to looking at the sun or a strong flashlight.

We truly value every customer, and there’s absolutely no intention to mislead anyone. Please email us at support@sansiled.com
with your order details so we can replace or refund your items right away. 💚

Rated 1 out of 5 stars

Stress and bad experience

I visited the sansi-led site looking for grow lights and clicked the link to their grow light bulbs and from there a link to a sale. It seemed like a great sale with 2 for 1 and it made me buy 6 bulbs. I didn't notice that while going from grow bulbs to sale that it presented me with ordinary lights and i bought useless bulbs. Found out about it since my plants were dying. Response from support was autogenerated and not replying to my questions so i tried contacting amazon and weirdly enough they seemed to help me as i got a reply instantly from a person that would help, but 2 days later its back to not wanting to help as it was my own fault. Initially they offer me 15% of buying value to keep the bulbs and now they offer me a 15watt bulb for the 2 x 40 watt bulbs i bought. I feel robbed and tricked and would absolutely not recommend you buy from this site.

15 January 2025
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

We’re very sorry to hear about your experience!

It sounds like there was some confusion between our grow light and regular lighting product pages during your purchase. We’ll review the website navigation and sale links right away to make sure this doesn’t happen again, thank you for pointing it out.

Our support team truly doesn’t intend to ignore anyone, and we’re sorry if our responses came across as automated. Please reach out again at support@sansiled.com
with your order number, and we’ll personally review your case to find a fair solution for you.

We genuinely care about our customers and never wish anyone to feel misled. Your feedback helps us improve both our website and service. 💚

Rated 5 out of 5 stars

The perfect grow light

I ❤️ Sansi grow lights. Just the right lighting and matches and not clash my home decor. Besides, they are really affordable and you guys often can get discounts on their website. Really good job! Absolutely LOVE Sansi😍

22 December 2023
Unprompted review
Sansi Lighting logo

Reply from Sansi Lighting

Thank you so much for your kind words! 💚
We’re so happy to hear that you love your SANSI grow lights and that they fit nicely into your home. It means a lot to us to know you’re enjoying both the look and the results. Thanks for your support and for being part of the SANSI family! 🌿✨

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