Sanctuary Bathrooms Reviews 

1,586
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional selection of quality items available across the catalog, noting that everything is offered at very competitive and reasonable prices. Consumers often mention the swift delivery service and express great satisfaction with the supportive customer care team that resolves any initial product issues promptly. However, some reviewers were not happy with persistent delivery delays and unexpected complications regarding order fulfillment times. A few other people also felt that communication could be improved, mentioning the frustration of having to chase for tracking updates or status information.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality, great value,... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping times and helpful drivers.... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences are widely divided. Many consumers... See more

Service

Users describe positive interactions with service, highlighting prompt support, great communication, and... See more

Price

Clients share positive opinions on price, highlighting that products are competitively priced and often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reason i am giving the 5 star was the tremendous support the team gave. Realised during a bathroom refit that the Bathtub was the key next part of the install and we hadn't had a note for when d... See more

Rated 5 out of 5 stars

It was my first time ordering from here and it was a seamless process. From ordering to receiving the item, I had no problems. I bought an LED brushed brass shower niche, which has just been ins... See more

Rated 5 out of 5 stars

Excellent range of quality products they were the best price I could find on the internet for Crosswater. Good delivery and they use DPD which is a big relief being one of the best courier companies... See more

Company replied

Rated 5 out of 5 stars

We have a very small bathroom so it was important to check dimensions before purchasing. Such details were not always present in the write up on the website but it was easy to ask a question and the a... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Mirror Shop
  4. Shower Door Shop

Information provided by various external sources

Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.

sanctuary-bathrooms.co.uk

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,586)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional value and great service

Purchased a Burlington Bath online that was competitively priced. Online ordering process was straight forward and received regular updates on progress of my order.
Product delivered safely and on time via their own delivery service.
I thoroughly recommend Sanctuary Bathrooms.

23 April 2026
Rated 5 out of 5 stars

Most supportive team

Most supportive team; excellent range of items. Even months' after our purchase a faulty item replaced with o additional cost. Speedy delivery. This is where we would go again and again for our bathroom equipment.

23 April 2026
Rated 5 out of 5 stars

Great seamless service

Great seamless service, from ordering to delivery, great product at a competitive price. Excellent delivery service, friendly, cheerful and on time.

14 April 2026

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